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Otter.ai

AI meeting notetaker for transcription, summaries, and actionable insights

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Otter.ai Overview

  • Updated February 28, 2026

Otter.ai is an AI-powered meeting assistant that automatically records, transcribes, and summarizes conversations in real time. It supports live meetings and uploaded audio or video, identifies speakers, captures action items, and enables AI chat across conversations.

With deep integrations for Zoom, Google Meet, Microsoft Teams, and popular work tools, Otter helps individuals and teams save time and stay aligned.

Key Features

  • Real-Time Transcription: Accurately transcribes live meetings and recordings with speaker identification.
  • Automated Summaries & Action Items: Condenses long conversations into concise summaries with assigned tasks.
  • Otter AI Chat: Ask questions and generate follow-ups using past and current meeting data.
  • Meeting Integrations: Automatically joins Zoom, Google Meet, and Microsoft Teams meetings.
  • Collaboration & Sharing: Edit notes together, comment, and share transcripts across teams.

Price

Plan Price Featured
Basic Free (Forever) 300 monthly transcription minutes, Live transcription, AI meeting summaries
Pro $8.33/user/mo (Billed Annually) / $16.99/user/mo (Billed Monthly) 1,200 transcription minutes, Advanced AI workflows, Unlimited storage
Business $19.99/user/mo (Billed Annually) / $30/user/mo (Billed Monthly) Unlimited meetings, Up to 4 hours per meeting, Enhanced admin controls
Enterprise Custom Quote (Contact Sales) SSO & HIPAA compliance, Custom integrations, Dedicated success manager

Price details: https://otter.ai/pricing

Pros

Competitor

Pros
Fireflies.ai Otter.ai is generally easier for non-technical users, with clearer summaries and a more intuitive interface. Its free plan is more generous for basic transcription needs, and live note capture feels faster during meetings, reducing setup friction for individuals and small teams.
tl;dv Compared to tl;dv, Otter.ai offers stronger real-time transcription accuracy and broader AI chat capabilities across conversations. Otter also provides a more mature mobile experience, making it easier to capture notes outside of scheduled video calls.
Fathom Otter.ai supports more use cases beyond Zoom-centric workflows, including in-person recordings and uploaded files. Its cross-meeting AI chat and searchable knowledge base give it an advantage for teams managing large volumes of conversations.
Rev Otter.ai is significantly more affordable for frequent use and provides instant AI-generated results. Unlike Rev’s human transcription focus, Otter emphasizes speed, collaboration, and ongoing meeting insights rather than one-off transcripts.
Descript Otter.ai is simpler and more focused on meetings, requiring less editing expertise. Users who mainly need notes, summaries, and action items often find Otter faster to adopt and cheaper than Descript’s content-creation-oriented toolset.

Cons

Competitor

Cons
Fireflies.ai Fireflies offers deeper CRM and analytics features for sales teams, while Otter.ai can feel lighter in advanced revenue insights. Larger sales organizations may find Fireflies more tailored to pipeline tracking and coaching workflows.
tl;dv tl;dv provides stronger video-focused features like highlight reels and timeline-based navigation. Otter.ai’s playback and video tools are more limited, which can be a drawback for teams heavily reviewing recorded calls.
Fathom Fathom offers unlimited recordings on its free tier, whereas Otter.ai enforces transcription minute limits. Budget-conscious users who attend many meetings may hit Otter’s caps more quickly.
Rev Rev’s human transcription is still more accurate for complex audio and multiple accents. Otter.ai’s AI can struggle with noisy environments or overlapping speech, requiring occasional manual cleanup.
Descript Descript excels at audio and video editing, which Otter.ai does not aim to replace. Users wanting polished podcasts or marketing content may find Otter too limited beyond note-taking and summaries.

Verified Customer Reviews

  • Reddit r/ProductManagement: One commenter bluntly said Otter.ai “sucks and never captured any transcripts,” while another pointed out the free tier now limits users to 30 minutes of transcription time. Complaints about “shrinkflation” and reduced monthly minutes compared to the past also surfaced.
  • tldv.io Review: The review argues Otter.ai lacks standout features and struggles with automatic speaker recognition, often labeling participants as “Speaker 1” and “Speaker 2.” It criticizes the absence of automatic language detection, support for only three selectable languages, strict transcription minute caps, and no video playback outside Enterprise plans, though it acknowledges decent live transcription and a reliable mobile app.
  • Trustpilot Review (Rating: 3.2/5): Many reviewers praise transcripts that reach “approximately 99% accurate,” thorough summaries, daily meeting reminders, and responsive customer support, with one user highlighting fantastic storage capacity even on the free version. Others report billing problems such as unexpected $30/month charges, confusing cancellation steps, and frustration with free trials that did not allow full meeting recordings.
  • cnet.com Review: Otter earns praise for linking audio and text inside transcripts and for its Gen AI chat tool that pulls summaries and action items from meetings. The reviewer notes transcript errors and limited recording time on most plans but still considers it a strong option for meeting-heavy schedules.
  • PCMag Review (Rating: 4.5/5): PCMag highlights Otter’s real-time transcription accuracy and calls its user experience top-notch, emphasizing how it automatically transcribes audio and takes notes during meetings.