- Customer management : Centralized system that stores customer information, service history, and communication records
- Ticketing system : Track repair jobs from intake to completion with status updates, assignments, and notes
- Invoicing and payments : Create professional invoices and supports integrated payment options
- Inventory tracking : Monitor stock levels, parts, and supplies across locations
- Point of sale integration : Combine retail sales and repair services in one system
- Automated communication : Send emails and SMS updates about job progress and reminders
- Reporting and analytics : Provide insights into sales, repair performance, and customer activity
RepairShopr
RepairShopr is used for managing repairs, invoices, tickets, and customer relationships efficiently.
Updated February 27, 2026
RepairShopr Overview
RepairShopr is a specialized CRM designed for repair and retail businesses, combining customer management, ticketing, invoicing, and inventory tracking in one platform. It streamlines daily operations by helping businesses manage repair jobs, track parts and supplies, and communicate with customers through automated updates.
With features like point-of-sale integration and recurring invoicing, RepairShopr supports both service and retail needs, ensuring smoother workflows and stronger customer relationships.
Key Features
Pricing
| Plan | Price (Annual) | Tickets & Invoices (Month) | Locations | User Accounts | Key Features |
|---|---|---|---|---|---|
| Starter Annual | USD $59.99/month | 75 | One location | 1 | Outbound emails, field jobs, reports, estimates, customer portal, Marketr automated marketing, SMS (per month), snail mail (US only), integrated payments, recurring invoicing, POS, time clock, job timer, QuickBooks integration, leads, website integration, cash registers |
| Repair Shop Annual | USD $129.99/month | Unlimited | One location | 10 | Same features as Starter, but with unlimited tickets/invoices and expanded user capacity |
| Big Chain Annual | USD $139.99/month | Unlimited | 2+ locations | 10 | Same features as Repair Shop, plus support for multiple locations |
Pricing details: https://www.repairshopr.com/pricing
Pros
| Competitor | Pros of RepairShopr |
|---|---|
| RepairDesk | RepairShopr earns high marks for ease of use and has a smoother interface for small businesses. Its CRM tools and inventory controls are stronger which supports customer relationships and stock management. |
| Square Point of Sale | RepairShopr brings full repair workflows, ticketing, and invoicing into a single system. That gives small repair shops a more specialized setup than Square’s general-purpose POS. |
| Shopify POS | RepairShopr tailors features to the repair trade, offering ticket tracking and detailed job histories that Shopify POS does not include in its retail-first design. |
| Orderry | RepairShopr provides richer ticket-management features and integration choices that benefit larger repair teams, even though it may be more complex to learn. |
| Housecall Pro | RepairShopr includes built-in inventory tracking and stronger CRM features, which can give repair shops more control over parts and customer data than Housecall Pro’s service-focused tool. |
Cons
| Competitor | Cons of RepairShopr |
|---|---|
| RepairDesk | RepairShopr can feel overwhelming for new users because it offers more features. That adds a steeper learning curve and can pose a challenge for shops seeking simplicity. |
| Square Point of Sale | RepairShopr costs more and requires more setup. That makes it slower to reach return-on-investment for shops that only need basic payment tools. |
| Shopify POS | RepairShopr ends up with higher costs and more maintenance. That can burden shops that already use Shopify for retail and prefer a unified ecosystem. |
| Orderry | RepairShopr’s complexity and limited live onboarding can slow adoption. Orderry offers smoother setup and personal support, which new users often prefer. |
| Housecall Pro | RepairShopr can feel less intuitive for field-service professionals. That may make it harder for teams who want quick, simple dispatch and scheduling tools. |
Reviews
- Software Advice Review (Rating: 4.4/5): The contact management and customer history tools deliver real value for service teams, and the jump from ticketing to invoicing works seamlessly as long as subtotals are not needed before billing. Some frustration centers on limited customization and dissatisfaction with support, with one reviewer upset that no refund or apology followed service issues.
- G2 Review (Rating: 4.5/5): RepairShopr earns praise for its ease of use and flexibility, particularly the way it combines invoicing and ticketing into one connected workflow. The ability to integrate multiple business functions in a single system makes day-to-day operations feel more streamlined.
- Trustpilot Review (Rating: 2.2/5): One long-term user who ran a workshop for six years said the platform worked great for the first four years, with overnight support responses from abroad, but recent problems such as the email function failing to send client updates and two-week waits for ticket replies pushed them to look elsewhere. Another reviewer criticized sharp price increases, noting a jump from $1,079 per year in 2019 to over $1,500, while a separate complaint accused RepairShopr of using private communications to train an LLM.
- Capterra Review (Rating: 4.4/5): The support team earns strong approval, with comments that the software feels solid and reliable. Ongoing improvements add to the positive impression and reinforce confidence in the product’s long-term value.
- co.uk Review: RepairShopr proves easy to set up since it runs fully cloud-based with no download required, and one user highlighted automatic mailing, status updates, and the ability to track serial numbers and trace them back to the original invoice and customer. Another noted a steep learning curve and extra effort when booking in stock orders, yet appreciated that customers can track their own jobs and that everything except QuickBooks now lives in one system, which reduced phone calls and made the business appear more professional.
- technibble.com Review: A small business owner said the software “makes life easier” and improves organization, though the subscription cost feels high for a hobbyist, especially with currency changes affecting renewal affordability. Another commenter felt it ran faster than Mhelpdesk and valued its integrations with tools like RepairTech Solutions and Max Focus, plus the availability of an iOS app.
