Home » Customer Support Software » Ringcentral Customer Service Software
RingCentral Customer Service Software is a cloud-based solution designed to support self-service, live, and asynchronous customer interactions. It combines voice, messaging, chat, ticketing, and AI-powered automation into a unified platform.
Suitable for small businesses through large enterprises, it enables omnichannel engagement, skills-based routing, IVR, and integrations to improve customer satisfaction and operational efficiency.
| Plan | Price |
|---|---|
| RingEX (Entry Plan) | $15/mo (Billed Annually) |
| AI Receptionist | $39/mo (Billed Monthly) |
| Business SMS Booster | $25/mo (Billed Monthly) |
| Call Queues Booster | $35/mo (Billed Monthly) |
| AI Conversation Expert | $60/mo (Billed Monthly) |
| Contact Center / Customer Service Platform | $65 per agent/mo (Billed Annually) |
Price details: https://www.ringcentral.com/office/plansandpricing.html
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, RingCentral offers tighter native integration between voice, messaging, video, and contact center tools in a single platform. This reduces reliance on third-party telephony add-ons, simplifies administration, and can lower overall costs for teams that need omnichannel customer support with strong real-time communication. |
| Freshdesk | RingCentral provides more robust enterprise-grade voice and call routing features than Freshdesk, including advanced IVR, skills-based routing, and AI-powered call handling. For organizations with heavy phone-based support needs, RingCentral delivers better scalability and reliability alongside customer service workflows. |
| Genesys | Compared to Genesys, RingCentral is generally easier to deploy and manage, especially for mid-sized businesses. Its unified app for calls, messages, and meetings reduces training time and operational complexity, while still offering AI tools, analytics, and integrations suitable for growing customer service teams. |
| Five9 | RingCentral stands out against Five9 by combining UCaaS and CCaaS in one ecosystem. This means internal collaboration and customer support run on the same platform, improving agent productivity, lowering integration overhead, and providing a more consistent experience across internal and external communications. |
| Talkdesk | While Talkdesk focuses primarily on contact centers, RingCentral offers broader functionality at potentially lower entry costs by bundling phone, messaging, and video. This makes RingCentral a stronger choice for businesses seeking an all-in-one communications and customer service solution rather than a contact-center-only tool. |
Competitor |
Cons |
|---|---|
| Zendesk | Compared to Zendesk, RingCentral’s ticketing and help desk features are less mature and less customizable. Zendesk offers deeper workflow automation, richer ticket views, and more extensive support-specific reporting, which may be preferable for teams focused primarily on asynchronous support channels. |
| Freshdesk | Freshdesk is often more affordable and simpler for small teams, while RingCentral’s pricing can become complex due to add-ons and bundles. Smaller businesses with limited call volume may find RingCentral more expensive and feature-heavy than necessary for basic customer support needs. |
| Genesys | Against Genesys, RingCentral may fall short for very large enterprises requiring extreme customization, advanced outbound dialing, or complex global contact center operations. Genesys offers deeper contact-center-specific capabilities, albeit with higher cost and implementation complexity. |
| Five9 | Five9 provides more advanced predictive dialing and outbound campaign management than RingCentral. Organizations running large-scale outbound sales or collections operations may find RingCentral’s outbound and workforce optimization features less comprehensive by comparison. |
| Talkdesk | Talkdesk delivers more specialized AI features for contact centers, such as advanced agent assist and industry-specific workflows. RingCentral’s broader focus on unified communications can mean its contact center innovations lag slightly behind Talkdesk for support teams needing cutting-edge AI tooling. |
