Salesforce for Manufacturing

Streamline operations, forecasting, sales, and service with AI-driven workflows.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Salesforce for Manufacturing Overview

  • Updated September 25, 2025

Salesforce for Manufacturing, powered by Agentforce, unifies customer, asset, and product data to drive operational excellence and innovation with trusted AI agents built for manufacturing.

Prebuilt, role-specific agents offer proactive maintenance, inventory tracking, and sales-agreement insights. The system integrates seamlessly into existing workflows and third-party tools while safeguarding data with industry-grade trust and observability tools.

Key Features

  • Data-driven AI agents : They draw from live ERP, asset telemetry, sales and field data to anticipate issues and act fast across the value chain, which improves responsiveness and coordination.
  • Industry-specific agent templates : They arrive prebuilt for roles like sales planning, inventory actions, and asset service that match manufacturing workflows and get teams running smarter right away.
  • Autonomous order-and-service workflows : The system can generate quotes, schedule maintenance, assign work orders, and close tasks automatically while following built-in industry protocols.
  • Intelligent inventory and upsell guidance : It spots inventory gaps, recommends replenishment across channels, and proposes accessory or cross-sell opportunities during customer interactions, which supports smarter operations.
  • Production-demand alignment alerts : Agents monitor deviations between planned and actual production, highlight misalignments, and suggest visits or adjustments that strengthen supply and sales coordination.
  • Maintenance scheduling streamline : Agents reach out to clients proactively to arrange service appointments based on upcoming maintenance needs, which keeps critical equipment running smoothly.
  • Command Center observability : Leaders get detailed dashboards on agent adoption, health, performance, escalation rates, and error trends, so they can monitor and improve digital labor with clarity.
  • Trust-first AI reasoning : Agents operate with strong guardrails, security tools, and the Atlas Reasoning Engine that ensures accurate, bias-aware responses tied to trusted manufacturing data models.

Price

Plan Name Price (USD / EUR, billed annually) Key Inclusions
Sales Enterprise $275 USD / 275 € EUR per user/month Out-of-the-box manufacturing CRM built on Sales Cloud
Service Enterprise $275 USD / 275 € EUR per user/month Built on Service Cloud with manufacturing apps and advanced customization
Sales and Service Unlimited $475 USD / 475 € EUR per user/month Includes Manufacturing Apps, unlimited platform customization, Sales + Service Clouds
Agentforce 1 for Sales Edition $700 USD / 650 € EUR per user/month Includes Unlimited Edition, Einstein for Manufacturing, Data Cloud, Sales Enablement, Spiff, Planning tools
Agentforce 1 for Service Edition $700 USD / 650 € EUR per user/month Includes Unlimited Edition, Einstein for Manufacturing, Data Cloud, plus Digital Engagement, Service Cloud Voice, and more

Official Pricing Page: https://www.salesforce.com/eu/manufacturing/cloud/pricing/

Pros

Competitor Pros of Salesforce for Manufacturing, powered by Agentforce
Microsoft Dynamics 365 Salesforce offers stronger industry-specific AI agents and prebuilt manufacturing workflows that align more naturally with production needs than Dynamics 365 does.
NetSuite Salesforce excels in CRM and service coordination while NetSuite is ERP-focused; Salesforce provides more advanced AI-powered customer and field engagement tools.
Odoo Salesforce delivers enterprise-grade scalability, robust AI agents for forecasting, and a rich ecosystem beyond the modular flexibility that Odoo’s open-source model offers.
SugarCRM Salesforce brings deeper manufacturing capabilities, tighter inventory and service integration, and richer forecasting than SugarCRM’s more general CRM setup.
Propel Software (PLM) Salesforce combines CRM, AI-driven manufacturing workflows, and service management in one platform, whereas Propel focuses mainly on product lifecycle management.

Cons

Competitor Cons of Salesforce for Manufacturing, powered by Agentforce
Microsoft Dynamics 365 Salesforce often charges more and carries greater complexity, and Dynamics may offer smoother integration if the team already uses Microsoft tools.
NetSuite Salesforce pricing can be higher and licensing more complex when compared with NetSuite’s bundled ERP-CRM modules that provide a more unified view of operations.
Odoo Salesforce is more expensive and less flexible for small firms that value Odoo’s open-source customization and lower cost structure.
SugarCRM Salesforce may be more costly and require longer implementation, while SugarCRM can deliver simpler setups at lower price for firms with lighter needs.
Propel Software (PLM) Salesforce can feel heavyweight for focused PLM tasks, and Propel offers a lighter, more specialized tool if product lifecycle control is the only priority.

Customers' Reviews From Reliable Websites

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