SendPulse CRM is a centralized, intuitive tool designed for small and medium-sized businesses to manage contacts, automate sales pipelines, assign tasks, and generate documents like invoices or contracts—all while integrating communication via email, SMS, chatbots, and analytics in a single dashboard. It supports workflow automation and streamlined collaboration, enhancing efficiency and visibility into customer interactions.
- Overview
- Features
- Pricing
- Pros
- Cons
- Reviews
SendPulse CRM Overview
- Updated February 27, 2026
Key Features
- Contact management : Store all customer details in one place and keep track of interactions and notes that help in future conversations.
- Sales pipeline : Create and track deals through each stage and assign team members to ensure nothing slips through the cracks.
- Tasks and team collaboration : Set up tasks, assign them to team members, view progress on a task board or calendar, and stay on top of deadlines.
- Document generation : Produce invoices, contracts, and agreements automatically and attach them to contacts, deals, or tasks for quick sharing.
- Email integration : Connect your inbox directly to the CRM and manage customer emails, attachments, and responses without using another tool.
- Workflow analytics : Track sales performance with visible stats, including deal volumes, amounts, contact rates, and team member activity.
- Automation and triggers : Set up automatic creation of contacts, deals, and tasks based on events or predefined conditions from email campaigns, bots, or forms.
- Product and payment handling : Add and manage products, link purchases or payments to deals, and generate payment links, all handled within the CRM for smooth order tracking.
- Integrations across SendPulse tools : Sync the CRM with other SendPulse products such as chatbots, landing pages, forms, and automation flows to unify sales and marketing efforts.
Price
| Plan / Option | Price / Cost | What’s Included / Notes |
|---|---|---|
| Free Plan | $0 | Up to 500 subscribers and up to 15,000 emails/month under the email-marketing module. |
| Email Subscription (small lists) | Starts around US $8–10/month (for small subscriber counts) when billed annually. | Unlimited emails, access to paid-plan email marketing features (segmentation, automation, templates) depending on subscriber count. |
| Paid – Scaled Plans (Standard / Pro / Enterprise, larger lists or more features) | Pricing scales by number of subscribers — larger mailing lists mean higher monthly cost. | Includes full suite of marketing tools: email campaigns, automation, possibly additional features (depends on plan / add-ons). |
| Transactional/SMTP / Bulk-email option (pay-as-you-go or subscription) | Example: 500,000-email SMTP bundle ~ US $164.91/month. | For users who send high-volume emails (e.g. transactional emails, newsletters) — includes features like IP assignment, high-rate sending limits, API access. |
| Pay-As-You-Go Email Packs | E.g. 10,000 emails for US $15, 100,000 emails for US $89 — valid for up to 1 year after purchase. | Useful for occasional high-volume sends without committing to monthly subscription. |
Check Pricing details: https://sendpulse.com/pricing
Pros
| Competitor | Pros of SendPulse CRM |
|---|---|
| HubSpot | SendPulse CRM lets tasks, deals, emails, and automation live in one dashboard and the pricing is simpler. It blends sales and marketing tools naturally and works well for teams needing email, chatbots, and CRM without separate tools. |
| Zoho CRM | SendPulse CRM bundles email, SMS, automation, and document tools in one place and the interface stays easy for smaller teams. It serves well for users who want communication and CRM tightly connected. |
| Pipedrive | SendPulse CRM includes email integration and built‑in automation with less setup and costs less for basic automation while still covering deal tracking and communications. |
| Bitrix24 | SendPulse CRM gives a cleaner interface that is quicker to pick up and cuts out project‑management clutter that can slow learning. It still offers automation and pipeline tools without overwhelming complexity. |
| GetResponse | SendPulse CRM mixes email, SMS, bots, and CRM features within one system. That avoids toggling between separate tools and gives a single place for marketing and sales. |
Cons
| Competitor | Cons of SendPulse CRM |
|---|---|
| HubSpot | SendPulse CRM lacks deep analytics, AI-powered lead scoring, and extensive integrations that come with HubSpot. Teams aiming for advanced automation or large-scale reporting may find SendPulse limiting. |
| Zoho CRM | SendPulse CRM does not offer AI helpers or omnichannel features like Zoho’s native chat and social media support. It might lack the customization and analytics businesses require for growth. |
| Pipedrive | SendPulse CRM does not prioritize deal visualization or AI-based activity suggestions. Users who like Pipedrive’s intuitive pipeline and smart prompts may find SendPulse less tailored to selling workflows. |
| Bitrix24 | SendPulse CRM offers fewer project and client collaboration tools than Bitrix24. Teams wanting tightly combined CRM and back-office operations may need to look beyond it. |
| GetResponse | SendPulse CRM’s marketing automation can feel more limited than GetResponse’s advanced funnel, webinar, or list segmentation tools. Power marketers may miss refined targeting features. |
Verified Customer Reviews
- Trustpilot Review (Rating: 4/5): One reviewer felt “disgusted” after getting banned without explanation despite meeting every requirement, while others praised the “super intuitive” course builder, fast campaign setup, and an interface with “all of the bells and whistles.” Another long-term user complained that every page took over 20 seconds to load and called the site extremely unreliable.
- G2 Review (Rating: 4.6/5): SendPulse CRM brings email, SMS, push notifications, and chatbots into one place, and the drag-and-drop email editor plus automation builder make campaign setup easy even without deep technical skills. Users like the reasonable pricing and responsive support, though some want more detailed reporting, a less cluttered interface, and stronger chatbot capabilities. A few noted that emails occasionally land in spam unless best practices are followed carefully.
- Software Advice Review: One user shared that the overall experience felt really good and highlighted the all-in-one setup for managing emails, SMS, and chatbots. The automation features helped streamline marketing tasks and simplified campaign management.
- Capterra Review (Rating: 4.6/5): SendPulse CRM earns high marks for its intuitive, user-friendly interface and strong feature set, with many reviewers noting 24/7 live support and generous plans that include up to 15,000 free emails per month. Some users report email sending restrictions, delays, and occasional slow performance, which affect day-to-day reliability.
- Gartner Review: One reviewer found the automation features overwhelming at first and described the overall setup as “confounding.” The same feedback criticized customer service as poor, which hurt the overall experience.