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Service Fusion

Manage scheduling, dispatching, invoicing, and customer relationships efficiently.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Service Fusion Overview

  • Updated September 22, 2025

Service Fusion is a comprehensive CRM and field service management platform designed to help service-based businesses operate more efficiently. It offers tools for scheduling, dispatching, invoicing, payments, and customer communication in one centralized system.

The platform supports real-time job tracking and integrates with QuickBooks, which makes it easier to manage both operations and finances. Service Fusion is ideal for growing service companies seeking organization, automation, and improved customer satisfaction.

Key Features

  • Scheduling & Dispatching: Assign jobs quickly through drag-and-drop scheduling tools, which help managers match the right technician to the right task without delays.
  • Customer Management: Store detailed customer records with service history, communication notes, and billing information, which ensures better organization and more personalized client interactions.
  • Invoicing & Payments: Generate professional invoices and accept payments online or in the field, which simplifies cash flow and reduces delays in collecting revenue.
  • QuickBooks Integration: Sync financial data seamlessly with QuickBooks, which minimizes manual entry errors and keeps accounting records accurate across all operations.
  • Mobile App Access: Equip field technicians with mobile tools to update job details, capture signatures, and process payments, which improves real-time communication and efficiency.
  • Inventory Management: Track parts and supplies across multiple jobs and locations, which reduces shortages and helps teams maintain accurate stock levels.
  • Reporting & Analytics: Access performance reports and job costing insights, which allow managers to make better business decisions and optimize resource allocation.
  • Customer Web Portal: Provide customers with secure online access to view invoices, track job progress, and approve documents, which enhances transparency and convenience.

Price

Plan Cost / Month (billed annually) Includes
Starter $208/month Unlimited users; customer management; estimates & jobs; scheduling & dispatching; integrated payments; QuickBooks integration; invoicing; project management; reporting; text message alerts; other core features.
Plus $325/month Everything in Starter plus job photo uploads, inventory management, job costing, voice & text integration.
Pro $533/month Includes Plus features plus open API, custom documents, eSign documents, customer web portal, progressive & recurring invoicing.

Pros

Competitor Pros of Service Fusion
Jobber Service Fusion offers flat-rate pricing for unlimited users and includes built-in phone management and VoIP.
FieldPulse Service Fusion provides strong core tools like dispatching, invoicing, and inventory that many businesses find sufficient.
ServiceTitan Service Fusion delivers simpler pricing and easier setup, with VoIP and scheduling tools in one platform.
Housecall Pro Service Fusion includes advanced features like inventory control, customization, and integrated phone systems out of the box.
Salesforce Field Service Service Fusion is more affordable and easier to adopt for small to mid-size businesses while still offering essential field-service functions.

Cons

Competitor Cons of Service Fusion
Jobber Jobber is much cheaper for small teams and offers a stronger mobile app and invoicing ease.
FieldPulse FieldPulse gives deeper analytics and reporting, while Service Fusion’s reporting is more basic.
ServiceTitan ServiceTitan offers a more powerful, enterprise-level feature set that Service Fusion lacks.
Housecall Pro Housecall Pro is easier to use and set up, while Service Fusion has a steeper learning curve.
Salesforce Field Service Salesforce’s platform is more comprehensive and scalable for large or highly complex operations.

Customers' Reviews From Reliable Websites

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