ServiceTitan

Manage field service operations, scheduling, invoicing, and customer management.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

ServiceTitan Overview

  • Updated October 18, 2025

ServiceTitan is a comprehensive CRM and field service management platform designed for home and commercial service businesses. It helps companies streamline scheduling, dispatching, invoicing, and customer communication in one place.

The platform also offers tools for tracking technician performance, managing customer relationships, and automating workflows. With its reporting and mobile features, ServiceTitan enables service providers to improve efficiency, deliver better customer experiences, and drive business growth.

Key Features

  • Dispatching and Scheduling : Real-time coordination keeps every technician on schedule. Jobs are assigned instantly, and updates reach the field without delay, resulting in smoother operations.
  • Invoicing and Payments : Billing becomes simple and precise. The system produces accurate invoices and processes payments quickly, allowing cash flow to stay steady and customers to pay with ease.
  • Mobile App for Technicians : Every field worker stays connected through an intuitive app. Job details, estimates, and payment tools remain at their fingertips, turning service calls into seamless experiences.
  • Customer Management : Client information sits in one organized place. Past work, notes, and communication history are always available, so each visit feels more personal and informed.
  • Advanced Reporting : Clear data reveals what drives performance. Custom dashboards uncover trends and opportunities, allowing business owners to plan with confidence.
  • Pricebook Management : Pricing for parts and services stays consistent across the board. Updates appear instantly to maintain accuracy and transparency in every transaction.
  • Marketing Tools : Targeted features such as call tracking and campaign control bring in new customers. Businesses attract leads more efficiently and keep loyal clients engaged.
  • Membership and Service Agreements : Recurring plans ensure stable revenue. Renewal reminders and automated scheduling secure customer loyalty and predictable growth.

Price

  • ServiceTitan uses a per-technician pricing model: “Our per-technician pricing is designed to fit your business and goals, at any size.”

  • They offer three main plan tiers (Starter, Essentials, The Works) each including features like dispatching, scheduling, call booking, invoicing, pricebook, etc.

  • Pricing isn’t fully transparent (you must “Request Pricing” for exact quote).

📊 Reported price estimates from third-parties

Source Approximate Cost Basis / Notes
Workyard / review sites ~$259/month up to >$2,500/month depending on number of users & features Whole business cost (not per technician necessarily)
OneCrew summary $250-$500 per technician per month on average For “most ServiceTitan reviews” as noted
Service Mammoth blog ~$235-$325 per user/month depending on features & user count Smaller range, still estimate
Kickcharge blog $125 per month per user for basic plan; $398 per month per user for higher plan Possibly older or promotional numbers

Pricing details: https://www.servicetitan.com/pricing

Pros

Competitor Pros of ServiceTitan
Jobber ServiceTitan offers a far broader feature set and stronger scalability for growing businesses. It suits mid‑ to large‑size operations better.
Housecall Pro ServiceTitan delivers more advanced tools, deeper reporting, and industry-specific capabilities. It scales better for complex workflows.
FieldEdge ServiceTitan covers more industries and packs extensive integrations and marketing tools that FieldEdge lacks.
Service Fusion ServiceTitan’s reporting and analytics are stronger and its customization is more comprehensive, supporting larger businesses.
Workiz ServiceTitan offers richer marketing, analytics, and enterprise-grade capabilities that surpass Workiz’s more basic tools.

Cons

Competitor Cons of ServiceTitan
Jobber ServiceTitan costs more and demands a longer onboarding process than Jobber, which is simpler and lighter.
Housecall Pro ServiceTitan has a steeper learning curve and higher cost, while Housecall Pro is more user-friendly and budget-friendly.
FieldEdge ServiceTitan may feel overengineered for small teams, while FieldEdge offers a simpler, focused solution.
Service Fusion ServiceTitan is pricier and more complex, whereas Service Fusion is easier to adopt and includes built-in call management.
Workiz ServiceTitan lacks a free or low-cost entry level. Workiz includes a free basic plan suited for tight budgets.

Customers' Reviews From Reliable Websites

Reddit Review
Capterra Review
G2 Review
Workyard Review