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TalkRoute Call Tracking Software

Affordable virtual phone system for small business calls, texts, and meetings

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

TalkRoute Call Tracking Software Overview

  • Updated January 25, 2026

Talkroute is a cloud-based virtual phone system designed for small businesses, startups, and remote teams. It enables users to make and receive calls, send texts, and host video meetings from desktop, mobile, or browser apps.

With unlimited calling in the U.S. and Canada, flexible call routing, and simple setup, Talkroute eliminates traditional phone hardware and long-term contracts.

Key Features

  • Multi-Device Calling: Make and receive business calls via desktop, mobile, or web apps without special hardware.
  • Unlimited U.S. & Canada Calling: All plans include unlimited inbound and outbound calling.
  • Business Text Messaging: Send and receive SMS and MMS using local or toll-free business numbers.
  • Call Routing & IVR: Use auto attendants, menus, extensions, and routing rules to manage calls efficiently.
  • Video Meetings: Host browser-based video conferences with up to 100 participants.
  • Call Recording & Reporting: Record calls and export detailed call logs and analytics on higher plans.

Price

Plan Price Featured
Basic $19/mo (Billed Monthly) 1 User Included, Unlimited U.S. & Canada Calling, SMS & MMS (500/mo)
Plus $39/mo (Billed Monthly) 3 Users Included, 2 Numbers, Auto Attendant & Live Call Transfer
Pro $59/mo (Billed Monthly) 10 Users Included, Call Recording, Reporting & Voice Studio
Enterprise Custom Quote 20+ Users, SLA, Dedicated Account Management

Price details: https://talkroute.com/pricing/

Pros

Competitor

Pros
RingCentral Compared to RingCentral, Talkroute is significantly more affordable and simpler to manage. It avoids complex enterprise features and higher per-user pricing, making it easier for small teams to get started quickly without training overhead or long-term contracts.
Grasshopper Talkroute offers more advanced features than Grasshopper, including video meetings, call recording, and detailed reporting. It also supports a wider range of apps and platforms, giving growing businesses more flexibility as communication needs expand.
Nextiva While Nextiva targets mid-market businesses, Talkroute focuses on ease of use and cost efficiency. Setup is faster, pricing is more transparent, and small teams benefit from unlimited calling without navigating complex CRM-style interfaces.
Google Voice Unlike Google Voice, Talkroute provides robust call routing, auto attendants, and professional IVR menus. It is better suited for customer-facing businesses that need structured call handling rather than basic calling tied to Google accounts.
OpenPhone Talkroute excels over OpenPhone for voice-heavy teams by offering unlimited calling, advanced call stacking, and live call transfers. It is more phone-system–centric, making it ideal for sales and service teams handling high call volumes.

Cons

Competitor

Cons
RingCentral Compared to RingCentral, Talkroute lacks deep enterprise integrations and advanced analytics. Large organizations may find it limiting for complex workflows, international operations, or teams requiring extensive third-party app ecosystems.
Grasshopper Grasshopper’s simplicity may appeal to solo users who only need basic call forwarding. Talkroute can feel slightly more complex for very small operations that do not require IVR menus, reporting, or multi-user permissions.
Nextiva Nextiva provides built-in CRM and customer experience tools that Talkroute does not offer. Businesses seeking an all-in-one communications and CRM platform may need additional software alongside Talkroute.
Google Voice Google Voice integrates more natively with Google Workspace. Talkroute users relying heavily on Google Docs, Gmail, and Calendar may miss the seamless in-app calling and contact syncing that Google Voice provides.
OpenPhone OpenPhone offers more modern messaging workflows and team collaboration around texts. Talkroute’s messaging is functional but less conversation-centric, which may be a drawback for SMS-first support teams.

Verified Customer Reviews

  • G2 Review (Rating: 4.6/5): Users praise Talkroute for its reliability, clean interface, and straightforward setup.
  • Capterra Review (Rating: 4.1/5): Reviewers highlight ease of use and strong call handling, with minor feature limitations noted.
  • Software Advice Review (Rating: 4.1/5): Customers appreciate mobile flexibility and call transfer features for small teams.
  • BestReviews.net Review (Rating: 4.5/5): The platform is commended for customer support and value for money.
  • Reddit/r/smallbusiness Review (Rating: 4/5): Small business owners describe Talkroute as a solid, underrated alternative to larger VoIP brands.