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Tidio is a customer communication platform combining live chat, AI chatbots, and automation tools in one interface. Designed for small to mid-sized businesses, it helps capture leads, answer customer questions instantly, and improve support efficiency.
Tidio integrates easily with websites, ecommerce platforms, and messaging channels, enabling teams to deliver faster, more personalized customer experiences at scale.
| Plan | Price |
|---|---|
| Free | $0/mo |
| Starter | $24.17/mo (Billed Annually) |
| Growth | Starts at $49.17/mo (Billed Annually) |
| Plus | Starts at $749/mo (Billed Annually) |
| Premium | Contact for pricing |
| Lyro AI Agent (Add-on / Stand‑alone) | Starts at $32.50/mo (Billed Annually) |
| Flows (Add-on / Stand‑alone) | Starts at $24.17/mo (Billed Annually) |
Price details: https://www.tidio.com/pricing/
Competitor |
Pros |
|---|---|
| Intercom | Compared to Intercom, Tidio is significantly more affordable while still offering AI automation, live chat, and a built-in help desk. It is easier to set up, requires less technical configuration, and is better suited for SMBs that want fast value without complex enterprise-level workflows. |
| Zendesk | Tidio is simpler and faster to deploy than Zendesk, with a much lower starting price. While Zendesk focuses on enterprise ticketing, Tidio excels at combining AI chatbots, live chat, and automation in one intuitive interface, making it ideal for lean teams and ecommerce businesses. |
| LiveChat | Unlike LiveChat, Tidio includes AI automation, Flows, and an AI agent natively, reducing the need for third-party tools. Tidio also offers a free plan and lower entry pricing, making it more accessible for small teams that want both live chat and AI-driven support. |
| Drift | Tidio provides comparable conversational automation at a fraction of Drift’s cost. It is easier to use, faster to configure, and better suited for customer support use cases rather than sales-only chat, making it more versatile for support-driven organizations. |
| ManyChat | Compared to ManyChat’s channel-focused automation, Tidio offers a broader customer service platform with help desk, live chat, AI agent, and analytics. This makes Tidio more suitable for businesses that want centralized support across channels, not just social messaging. |
Competitor |
Cons |
|---|---|
| Intercom | Compared to Intercom, Tidio lacks some advanced enterprise features such as highly customizable workflows, deeper CRM functionality, and extensive reporting. Large organizations with complex support structures may find Tidio less flexible for advanced segmentation and long-term analytics. |
| Zendesk | Zendesk offers more mature ticketing, SLA management, and enterprise-grade customization than Tidio. For very large teams or regulated industries, Tidio’s help desk may feel limited in comparison, especially when handling complex, multi-department support operations. |
| LiveChat | While Tidio is more feature-rich, LiveChat provides a more polished live-chat-only experience with deeper agent controls. Teams that prioritize high-volume, agent-driven chat without AI may find LiveChat more specialized and robust for that narrow use case. |
| Drift | Drift excels in B2B sales and revenue intelligence, an area where Tidio is less advanced. Tidio’s tools are more support-focused, so companies looking for deep account-based marketing, pipeline tracking, and sales analytics may find Drift more suitable. |
| ManyChat | ManyChat provides more advanced automation specifically for social platforms like Instagram and Facebook. Tidio’s social automation is more limited, making it less ideal for businesses whose primary customer interactions happen exclusively through social messaging channels. |
