Zoho one

Zoho One

Unify 45+ cloud apps to manage, automate, and streamline business processes.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Zoho One Overview

  • Updated August 11, 2025

Zoho One is an integrated cloud-based platform offering over 45 applications to streamline business operations. It consolidates tools for CRM, finance, HR, marketing, project management, and more, enabling businesses to manage processes efficiently.

With features like automation, analytics, and collaboration tools, it supports scalability and customization. Zoho One provides a unified interface, enhancing productivity and decision-making for small to large enterprises.

Key Features

  • Unified Platform: Combination of over 45 cloud-based apps (CRM, finance, HR, marketing, project management) in one interface for smooth data flow and team collaboration.
  • Zia AI Assistant: Predictive sales, automated repetitive tasks, grammar suggestions, translation services, and business intelligence derived from data.
  • Business Intelligence and Analytics: Ready-to-use dashboards and reports for tracking trends, spotting anomalies, and uncovering insights across sales, support, and other operations.
  • Customization and Low-Code Tools: No-code, low-code, and pro-code options for creation of custom apps, workflows, and integrations tailored to unique business needs.
  • Marketing Automation: Tools for email workflows, autoresponders, and website optimization (e.g., heatmaps, landing pages) to boost lead generation and customer engagement.
  • Customer Support Tools: Multi-channel support (email, phone, social media, live chat) with automation, remote assistance, and self-service portals for enhanced customer satisfaction.
  • Financial Management: Accounting tools for management of payables, expenses, invoices, and subscriptions, with integrations for bank accounts and automated billing.
  • HR Management: Support for talent acquisition, onboarding, time tracking, attendance, performance reviews, and policy creation to foster a strong organizational culture.
  • Project Management: Task lists, Gantt charts, timesheets, Kanban reports, and workflow rules for management of projects, task automation, and team coordination.
  • Collaboration Tools: Integrated chat, group emails, shared documents, spreadsheets, and an internal social network for seamless team communication and knowledge sharing.
  • Mobile Accessibility: Mobile apps for all 45+ applications to manage tasks, access data, and stay connected on the go.
  • Security and Administration: Simplified user provisioning, app deployment, and org-wide security with tools like password management, IP restrictions, and log monitoring.
  • Zoho Marketplace: Over 2,000 extensions for connection of Zoho One with third-party apps to enhance functionality and interoperability.
  • Inventory and Commerce Management: Management of orders, stock levels, shipping, and e-commerce across multiple channels, with tools to build and optimize websites.
  • Document Management: Cloud storage, word processing, presentation tools, and digital signature workflows for creation, storage, and sharing of business documents.

Price

  • Essentials Plan: Includes tools for sales, customer service, marketing, project management, collaboration, and finance.
  • Standard Plan: All Essentials features plus advanced analytics, AI-powered BI, and customization platform.
  • All Employee Pricing: Full suite for all employees, per user/month, annual billing discount.
  • Flexible User Pricing: Full suite for select users, no minimum license requirement.

Pricing details: https://www.zoho.com/one/pricing/

Pros

Competitor

Zoho One Advantages
Salesforce Comprehensive suite with over 45 apps (CRM, finance, HR, marketing) at $37/user/month for all features, far less than Salesforce’s CRM-focused platform ($80-$500/user/month with add-ons).

Unified interface and Zia AI provide predictive analytics and automation, ideal for small to mid-sized businesses that value affordability and scalability without complex integrations. Customers give high marks for ease and value (4.2/5 on G2).
Microsoft 365 Full business suite with CRM, accounting, and project management for $37/user/month, compared to Microsoft 365’s focus on productivity tools like Word, Excel, and Teams ($6-$22/user/month).

Built-in integrations and Zoho Creator’s low-code platform enable tailored solutions without extra connectors. Users praise versatility for growing businesses (4.1/5 on Capterra), surpassing Microsoft 365’s limited non-productivity scope.
Google Workspace Complete business suite with CRM, HR, and analytics for $37/user/month, outpacing Google Workspace’s collaboration tools like Gmail and Docs ($6-$18/user/month).

Advanced analytics and over 2,000 Zoho Marketplace integrations handle complex operations. Users appreciate the all-in-one approach (4.2/5 on G2), ideal for businesses needing more than basic productivity tools.
Copper Extensive suite overshadows Copper’s CRM-only platform ($0-$134/user/month), which works well with Google Workspace but lacks HR, finance, and marketing tools.

Scalability, mobile apps, and customization suit diverse needs, earning strong value ratings (4.1/5 on Capterra). Flat pricing for 45+ apps beats Copper’s tiered plans for growing teams.
EngageBay Robust, enterprise-grade suite compared to EngageBay’s simpler CRM and project tools ($0-$79.99/user/month). Features like Zia AI and analytics support larger businesses, rated 4.2/5 on G2 for functionality.

Pricing ($37-$105/user/month) includes all 45+ apps, offering better value than EngageBay’s budget-friendly but limited features.

Cons

Competitor

Zoho One Disadvantages
Salesforce Zoho One’s CRM, though versatile, lacks depth compared to Salesforce’s industry-leading CRM with thousands of AppExchange integrations and advanced sales automation for large enterprises ($80-$500/user/month).

Interface can feel less polished, with occasional bugs during updates (4.2/5 on G2 vs. Salesforce’s 4.4/5). Customization, while flexible, may not match Salesforce’s ecosystem for highly specialized needs, and support can feel slower for complex issues.
Microsoft 365 Broad feature set of Zoho One adds complexity compared to Microsoft 365’s streamlined productivity tools like Word, Excel, and Teams ($6-$22/user/month), better suited for collaboration-focused teams.

Steeper learning curve for non-tech users (4.1/5 on Capterra) and limited 24/5 support in premium plans stand out, while Microsoft 365 provides 24/7 support. Integration with non-Zoho tools can feel less seamless than Microsoft’s cohesive ecosystem.
Google Workspace Interface of Zoho One can seem cluttered compared to Google Workspace’s clean, minimalist design ($6-$18/user/month), which suits collaboration-focused teams.

Complexity for small teams (4.2/5 on G2) and challenges with Google ecosystem integrations are noted. Google Workspace’s lower price and simplicity appeal to businesses not needing Zoho One’s extensive business management tools.
Copper Comprehensive suite of Zoho One ($37-$105/user/month) can overwhelm small teams needing only CRM, unlike Copper’s simpler, Google-integrated CRM ($0-$134/user/month).

Copper’s free plan for up to 15 users feels more accessible, with a 4.5/5 G2 rating for ease of use, slightly above Zoho One’s 4.2/5. Support response times of Zoho One lag behind Copper’s responsive service.
EngageBay Pricing of Zoho One ($37-$105/user/month) and complexity may deter startups compared to EngageBay’s free-forever plan and affordable tiers ($0-$79.99/user/month). Simpler interface and multi-channel support of EngageBay earn a 4.6/5 on G2, slightly higher than Zoho One’s 4.2/5 for ease of use.

Advanced features in Zoho One may require higher tiers, and its 24/5 support feels less robust than EngageBay’s for small teams.

Customers' Reviews From Reliable Websites

Reddit Review
G2 Review
Software Advice Review
Capterra Review
Gettapp.com Review