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Zoho Voice is a cloud-based VoIP phone system designed for small and mid-sized businesses needing flexible, global communication. It offers unlimited calling in select countries, virtual numbers, advanced call center features, and two-way SMS.
Deep integrations with Zoho CRM and helpdesk tools make it especially attractive for existing Zoho users seeking cost-effective, scalable business tele_togglephony.
| Plan | Price |
|---|---|
| Solo | Free (Call charges applicable) |
| Basic (per user) | $34/mo (Billed Annually) |
| Standard (per admin & 10 telephony agents) | $49/mo (Billed Annually) |
| Contact Center (per admin & 10 telephony agents) | $74/mo (Billed Annually) |
| Team (Up to 10 users) | $100/mo (Billed Annually) |
Price details: https://www.zoho.com/voice/pricing.html
Competitor |
Pros |
|---|---|
| RingCentral | Compared to RingCentral, Zoho Voice is significantly more affordable, especially for small and mid-sized teams. It offers a free Solo plan, pay-as-you-go calling, and lower per-user costs, while still covering essentials like IVR, call recording, CRM integration, and mobile apps. This makes Zoho Voice more budget-friendly and easier to scale gradually. |
| Aircall | Zoho Voice stands out against Aircall with deeper native integration into the Zoho ecosystem, including CRM, Desk, and Recruit, without expensive add-ons. It also offers a free plan and flexible credit-based calling, making it easier for smaller businesses to start quickly without committing to high monthly subscriptions. |
| CloudTalk | When compared to CloudTalk, Zoho Voice provides stronger value through its free entry plan and bundled features like IVR, call queues, and call recording at lower tiers. Zoho Voice also benefits organizations already using Zoho apps by offering seamless in-app calling and unified data across sales and support workflows. |
| Nextiva | Zoho Voice is more flexible than Nextiva for international and remote teams due to its pay-as-you-go model and wide availability of local numbers. It allows quick self-administration, faster setup, and easier cost control, while still supporting advanced call center features such as power dialer and queue performance metrics. |
| Twilio Voice | Compared to Twilio Voice, Zoho Voice is much easier to use for non-technical teams. It provides a ready-made UI, built-in PBX features, and CRM integrations out of the box, eliminating the need for custom development while still delivering reliable global calling and SMS capabilities. |
Competitor |
Cons |
|---|---|
| RingCentral | Compared to RingCentral, Zoho Voice has a more limited feature set for large enterprises, particularly around advanced analytics, global compliance options, and bundled collaboration tools like video meetings and team messaging, which RingCentral offers as part of a broader unified communications suite. |
| Aircall | Zoho Voice lags behind Aircall in terms of third-party integrations outside the Zoho ecosystem. While Zoho-native integrations are strong, businesses relying heavily on non-Zoho sales or support tools may find Aircall’s broader app marketplace more flexible. |
| CloudTalk | Compared to CloudTalk, Zoho Voice offers fewer advanced outbound sales automation features and AI-driven insights. CloudTalk’s analytics, call tagging, and sales-focused reporting can feel more mature for high-volume sales teams than Zoho Voice’s current capabilities. |
| Nextiva | Zoho Voice is currently limited to US and EU data centers, whereas Nextiva has broader infrastructure and support coverage. This can be a drawback for businesses operating in regions where Zoho Voice availability, local compliance, or number provisioning is still restricted. |
| Twilio Voice | While easier to use, Zoho Voice is less customizable than Twilio Voice. Developers looking for deep control over call flows, APIs, and programmable voice logic may find Zoho Voice restrictive compared to Twilio’s highly flexible, developer-centric platform. |
