Home » Customer Support Software » Missive
Missive is a collaborative team inbox designed to help teams manage shared email, chat, and tasks in one place. It enables internal discussions directly alongside emails, supports multiple communication channels, and offers powerful rules and integrations.
Missive is especially popular with small to mid-sized teams that want transparent collaboration without the complexity of traditional helpdesk software.
| Plan | Price |
|---|---|
| Starter (Up to 5 users) | $14 per user/month (Billed Annually) |
| Productive (Up to 50 users) | $24 per user/month (Billed Annually) |
| Business (Unlimited users) | $36 per user/month (Billed Annually) |
Price details: https://missiveapp.com/pricing
Competitor |
Pros |
|---|---|
| Front | Compared to Front, Missive is generally more affordable for small and mid-sized teams while still offering shared inboxes, assignments, and internal comments. Missive feels more flexible and email-centric, with fewer rigid helpdesk constraints, making it easier for teams that primarily live in email rather than ticket-based workflows. |
| Gmelius | Missive supports more communication channels beyond Gmail, including Outlook, SMS, WhatsApp, and social messaging, whereas Gmelius is heavily Gmail-focused. This makes Missive a stronger option for teams managing multi-channel communication, with better task management and visibility across diverse inboxes. |
| Help Scout | Unlike Help Scout’s customer-support-first approach, Missive is designed for true team collaboration across internal and external emails. It allows multiple teammates to draft, discuss, and edit messages in real time, which is ideal for service teams, agencies, and sales groups that need coordination beyond support tickets. |
| Hiver | Missive offers a more advanced collaboration layer than Hiver, including internal chat, team spaces, and richer task workflows. It also supports non-Gmail accounts and broader integrations, making it more suitable for teams not fully committed to Google Workspace. |
| Superhuman | While Superhuman focuses on individual productivity, Missive excels at team-based workflows. It provides shared inboxes, assignments, and internal discussions at a much lower price point, making it a better value for organizations that need coordinated email handling rather than personal speed alone. |
Competitor |
Cons |
|---|---|
| Front | Compared to Front, Missive lacks some enterprise-grade customer support features, such as advanced SLA management and deeply specialized helpdesk reporting. Larger support teams with strict ticketing processes may find Front’s structured workflows and analytics more suitable than Missive’s flexible approach. |
| Gmelius | Teams that work exclusively inside Gmail may find Gmelius more tightly integrated into the Google interface. Missive requires adopting a separate app experience, which can feel like added overhead for users who prefer to stay entirely within native Gmail. |
| Help Scout | Missive does not offer the same polished customer-facing support tools as Help Scout, such as a built-in knowledge base or beacon widgets. For companies focused purely on customer support rather than internal collaboration, Help Scout may deliver a more specialized experience. |
| Hiver | Hiver’s simplicity can be an advantage for small Gmail-based teams, whereas Missive’s broader feature set may feel overwhelming at first. New users can face a learning curve when configuring rules, automations, and team spaces effectively. |
| Superhuman | Missive does not match Superhuman’s ultra-fast email experience, keyboard shortcuts, and performance optimizations for power users. Individuals who prioritize speed and personal productivity over collaboration may feel Missive is heavier and less optimized for solo use. |
