- Branded External Academy: Build fully customizable customer-facing academies with templates, HTML/CSS controls, and SSO for a seamless brand experience.
- Personalized Learning Paths: Create structured course paths, onboarding journeys, and role-based training to guide customers from basics to certification.
- Certifications & Badging: Issue completion certificates or advanced certifications with integrations to Credly, Accredible, LinkedIn, and proctoring partners.
- Monetized Training: Sell courses, subscriptions, certifications, and training credits with Stripe, PayPal, and Salesforce integrations.
- Salesforce & Gainsight Integration: Sync learner data to CRM and CS platforms to connect training engagement with adoption, NPS, and retention.
- In-App & Embedded Learning: Deliver training within product experiences, communities, or customer portals to reach users in context.
- Advanced Reporting & Analytics: Track enrollments, completions, engagement, and benchmark performance with exportable reports and CRM dashboards.
- Live & Virtual Training Support: Manage instructor-led sessions and webinars alongside on-demand content in one platform.
- Open APIs & Integrations: Connect with tools like Zoom, Webex, Zendesk, and Google Analytics to unify customer education data.
Skilljar
External LMS built to educate, engage, and retain customers
Updated March 5, 2026
Skilljar Overview
Skilljar is a customer education LMS designed for companies that train external audiences such as customers and partners. It helps teams build branded academies, create structured learning paths, issue certifications, and monetize courses.
With deep Salesforce and Gainsight integrations, Skilljar connects training data to adoption, retention, and revenue metrics, making it a strong fit for SaaS and B2B organizations.
Key Features
Pricing
Prices are not publicly listed on the website, you need to Contact Sales
| Plan | Price | Key Features |
|---|---|---|
| Essentials | Contact Sales | 1 Academy Site with Custom Themes; Unlimited Seats and Courses; Skilljar REST API & SSO for Learners |
| Professional | Contact Sales | Everything in Essentials; 2 Academy Sites with Custom Themes; Content Syndication & SSO for Admins |
| Enterprise | Contact Sales | Everything in Professional; 3 Academy Sites with Custom Themes; Premium Integrations |
Price details: https://www.skilljar.com/customer-lms-pricing
Pros
Competitor |
Pros |
|---|---|
| Docebo | Skilljar focuses purely on external customer education, which makes setup simpler for SaaS teams that don’t need complex internal HR training features. Admin workflows feel cleaner, and CRM integrations are more tightly aligned with customer success metrics. For companies prioritizing onboarding and retention over enterprise L&D breadth, it’s often easier to launch. |
| TalentLMS | Compared to TalentLMS, Skilljar offers stronger monetization options such as subscriptions, credits, and Salesforce-linked payments. It also provides deeper branding control for public academies. While TalentLMS appeals to small teams on price, Skilljar delivers more enterprise-ready tools for revenue-generating customer training programs. |
| Thinkific Plus | Skilljar integrates more natively with B2B systems like Salesforce and Gainsight, which helps customer success teams tie learning activity to account health. It’s built for complex product onboarding rather than creator-led courses, giving larger SaaS firms better reporting depth and structured learning paths. |
| LearnUpon | While LearnUpon supports multiple audiences, Skilljar’s external LMS specialization means features like certifications, gated access, and account-level reporting feel more tailored to customer education. Teams focused on product adoption often find its analytics more aligned with retention and expansion goals. |
| Absorb LMS | Skilljar typically requires less configuration for customer-facing academies and offers smoother CRM syncing out of the box. For B2B software companies that want to prove ROI from training, its Salesforce dashboards and customer metrics linkage can feel more purpose-built than broader enterprise LMS platforms. |
Cons
Competitor |
Cons |
|---|---|
| Docebo | Docebo offers more advanced AI-driven learning automation and broader internal training capabilities. Organizations that need one LMS for employees, partners, and customers may find Skilljar narrower in scope and less flexible for enterprise-wide learning strategies. |
| TalentLMS | TalentLMS generally provides lower entry pricing and faster self-serve setup for small teams. Skilljar often targets mid-market and enterprise buyers, so budget-conscious startups may find the cost higher and the sales-led onboarding process slower. |
| Thinkific Plus | Thinkific Plus delivers stronger out-of-the-box marketing tools for course creators, including landing pages and promotions. Skilljar centers more on B2B product training, so companies focused on public course marketing and creator monetization may miss certain ecommerce flexibility. |
| LearnUpon | LearnUpon supports more blended learning scenarios across internal and compliance training. Skilljar’s specialization in customer education can feel limiting for companies that want extensive internal HR compliance tracking alongside external programs. |
| Absorb LMS | Absorb LMS provides deeper gamification and more granular reporting configurations in some enterprise use cases. Teams looking for advanced gamified engagement or highly customized dashboards may find Skilljar’s feature set more streamlined than expansive. |
Reviews
- Gartner Review (Rating: 4.5/5): Skilljar’s Salesforce integration and the ability to share certificates directly to LinkedIn filled gaps left by a previous LMS. Clear course paths, step‑by‑step guidance, and customizable learning tracks made training easy to plan and track, and teams liked creating multiple domains and reusable assets. Pricing felt high for smaller budgets, reporting and data pulls from Salesforce required middleware like Zapier or Workato, and the interface came across as a bit basic.
- G2 Review (Rating: 4.6/5): Skilljar by Gainsight earns praise for its ease of use when creating and managing content, and several reviewers highlight responsive implementation managers who make onboarding smooth. Customer support and account guidance stand out as strong points. Reporting feels limited though, with some teams exporting data to external tools for deeper insights, and a few mention restricted customization options for content and reports.
- Capterra Review (Rating: 4.6/5): One reviewer called it “a great experience” for customer education and tracking training data, pointing to the analytics and a very user‑friendly UI. The platform serves its core purpose well, with no major complaints noted in the snippet.
- Software Advice Review (Rating: 4.6/5): Skilljar Customer Education impressed long‑term users with hands‑on customer success support, especially during LMS migration and the launch of a first certification program. The interface feels user friendly and the learning curve stays short, but teams call out basic analytics, no automated reports, and manual course and user management. One reviewer also noted limitations around email customization and disappointment with support in a separate lower‑rated experience.
- Reddit r/instructionaldesign: In a comparison with Docebo and other LMS platforms, one commenter said Skilljar handled multiple audiences better and offered stronger support and account management. Another user described it as “okay” with some odd feature choices, yet felt the value‑to‑price ratio made switching unnecessary despite a few features lagging behind competitors.
