- Agentic AI Platform: Multi-LLM architecture using 15+ models to deliver autonomous, context-aware conversations.
- AI Agent Builder 2.0: No-code/low-code interface to design, test, and deploy enterprise-ready support agents quickly.
- Omnichannel Support: Deploy AI agents across voice, chat, email, and social channels with shared context.
- Conversational Knowledge Base (Agentic RAG): Connect enterprise data sources to generate accurate, grounded responses.
- Voice & Call Automation: AI voicebots to handle inbound and after-hours customer calls at scale.
- Agent Assist: Real-time AI suggestions and summaries to help human agents resolve tickets faster.
- Automated Testing: Built-in tools to test and optimize AI agents before and after deployment.
- Advanced AI Analytics: Conversation insights, performance tracking, and optimization recommendations.
- 150+ Integrations: Native integrations with Zendesk, Freshdesk, HubSpot, Genesys, and more.
- Enterprise-Grade Security: Secure infrastructure and governance controls for regulated industries.
Yellow.ai
Enterprise-grade AI agents for omnichannel customer support automation
Updated March 5, 2026
Yellow.ai Overview
Yellow.ai is a conversational support platform that helps enterprises automate customer and employee interactions across chat, voice, and email. Its agentic AI architecture leverages 15+ LLMs to power human-like conversations that resolve complex queries at scale.
With a no-code/low-code builder, deep integrations, analytics, and automated testing, Yellow.ai enables large support teams to improve resolution rates, reduce costs, and maintain consistent omnichannel experiences.
Key Features
Pricing
| Plan | Price | Key Features |
|---|---|---|
| Free | $0 (500/month included, then $0.99 per resolution) | 1 AI Agent; 500 chat sessions/month included; Limited channels & integrations |
| Enterprise | Contact Sales | Unlimited AI Agents & chat sessions; 35+ channels supported; SOC2/GDPR/ISO compliance |
Price details: https://yellow.ai/pricing/
Pros
Competitor |
Pros |
|---|---|
| Intercom | Yellow.ai offers deeper voice automation and multi-LLM flexibility for enterprises running both chat and call center support. Large teams managing complex workflows say it handles higher automation volumes, while Intercom focuses more on in-app messaging. It’s better suited for regulated industries needing stronger governance and integration depth. |
| Drift | Unlike Drift’s marketing-heavy chatbot focus, Yellow.ai delivers broader customer service automation across voice, email, and chat. Enterprises running 24/7 support centers benefit from its agentic AI and testing tools, which help reduce ticket load. It supports more backend integrations for service teams beyond sales conversations. |
| Ada | Yellow.ai combines conversational AI with voicebots and agent assist in one platform, while Ada centers mainly on chat automation. Large CX teams value its multi-channel orchestration and analytics. It’s often preferred when organizations need both customer and employee experience automation in a unified environment. |
| LivePerson | Compared to LivePerson’s enterprise messaging suite, Yellow.ai provides a more streamlined AI agent builder with no-code tools. Teams can launch automation faster without heavy developer reliance. Its multi-LLM architecture also gives flexibility in optimizing response quality and cost efficiency. |
| Kore.ai | Yellow.ai emphasizes faster deployment and plug-and-play integrations, which appeals to companies aiming for quick automation wins. Support teams appreciate its unified dashboard for testing, analytics, and optimization. It’s often seen as more approachable for mid-to-large enterprises that want enterprise capabilities without overly complex setup cycles. |
Cons
Competitor |
Cons |
|---|---|
| Intercom | Intercom offers a more polished UI for smaller teams and startups, while Yellow.ai can feel enterprise-heavy during setup. Businesses with simple live chat needs may find the platform more robust than necessary. Initial onboarding may require closer collaboration with implementation teams. |
| Drift | Drift’s conversational flows are simpler to configure for marketing use cases. Yellow.ai’s broader feature set can introduce a learning curve, especially for non-technical teams building complex automations. Pricing transparency may also require direct sales engagement rather than self-serve clarity. |
| Ada | Ada focuses heavily on customer support automation with streamlined workflows, whereas Yellow.ai’s multi-LLM and omnichannel depth may add configuration complexity. Organizations looking for chat-only automation might find Ada quicker to roll out for narrow use cases. |
| LivePerson | LivePerson has a longer presence in enterprise messaging ecosystems, which may appeal to companies already embedded in its infrastructure. Yellow.ai, while powerful, may require integration adjustments for legacy environments compared to LivePerson’s mature ecosystem. |
| Kore.ai | Kore.ai provides extensive customization for highly technical teams, and some enterprises may prefer its deeper developer tooling. Yellow.ai balances no-code usability with enterprise features, but highly specialized AI teams might seek more granular backend control in certain scenarios. |
Reviews
- G2 Review (Rating: 4.4/5): The intuitive interface makes it easy for both developers and non-developers to build chatbots without much friction. Strong integrations and responsive customer support keep teams happy, though some mention limited customization options and a bit of a learning curve. Overall, Yellow.ai feels approachable but not endlessly flexible.
- Capterra Review (Rating: 4.5/5): One user called it “the perfect software for building the perfect Chat Bot,” while another highlighted its “strong conversational AI” and excellent tech and support service. The tone leans heavily positive, especially around performance and support quality.
- infotech.com Review: The unified platform pulls CRM, ERP, and ITSM integrations into one place and gives teams an in-depth view of interactions for data-driven decisions. The intuitive workflow builder and ready-made templates speed up chatbot setup, and deployment feels easy even for enterprise-scale automation. Pricing can stretch smaller budgets, and the lack of video or image-based AI tools limits use cases like document scanning and invoice processing.
- Software Advice Review (Rating: 4.5/5): One team praised the timely chatbot responses and template creation for commerce marketing, plus smooth WhatsApp campaign runs and easy customer segmentation inside the Yellow.ai platform. Another reviewer struggled with a “childish and immature” interface, broken multi-channel linking, and missed ticket creation despite a connected database. Installation feels quick and APIs and cost management look attractive, but reliability and interface design create mixed experiences.