SendPulse CRM Review (2026): CRM For Deals, Tasks, Contacts, And Messaging Workflows

Free-start CRM inside SendPulse for deals, tasks, contacts, email, chatbots, and multi-channel messaging

Updated June 19, 2026

By James Han · How we review

4.0 MAQTOOB rating

Our Verdict

SendPulse CRM fits users who want a low-cost way to track deals and customer communication while also using email, chatbot, SMS, WhatsApp, or web push tools. It is practical for small teams that see CRM as part of a communication stack, not a separate sales operations system.

During the trial, test the exact channel mix and CRM workflow. SendPulse has a free CRM tier and public pricing, but user reviews are mixed across sources. It is not the right choice for advanced CRM reporting, polished pipeline control, or deep integrations. Compare Zoho, Freshsales, or HubSpot before moving important sales data.

A good fit if you

  • Small teams that want a free CRM start with communication tools nearby.
  • Marketers using SendPulse email, chatbot, SMS, or WhatsApp features.
  • Businesses that track deals and tasks but do not need a heavy CRM rollout.

Look elsewhere if you

  • Sales teams that need advanced forecasting and pipeline analytics.
  • Companies that require deep CRM customization and integrations.
  • Users who want CRM without email, chatbot, or messaging features.
Next step: compare the pricing details below, then test SendPulse CRM with a real workflow before committing.

What Is SendPulse CRM?

SendPulse CRM is part of the wider SendPulse platform for CRM records, deals, tasks, email campaigns, chatbots, web push, SMS, WhatsApp, and other customer communication channels.

It is useful when a small team wants CRM and multi-channel marketing tools together. It is less useful when the company needs a deep standalone CRM with advanced sales operations.

SendPulse CRM Pros and Cons

Pros

  • Deals and contacts — Helps teams manage deals and contacts inside the main workflow, instead of leaving that job in disconnected tools.
  • Tasks and pipelines — Helps teams manage tasks and pipelines inside the main workflow, instead of leaving that job in disconnected tools.
  • Email and messaging channels — Helps teams manage email and messaging channels inside the main workflow, instead of leaving that job in disconnected tools.
  • Small teams starting CRM without budget — Use SendPulse CRM when five users can test deals, contacts, and tasks before upgrading.

Cons

  • Sales teams that need advanced forecasting — Poor fit for sales teams that need advanced forecasting and pipeline analytics; those teams should choose a workflow built around that need.
  • Require deep CRM customization and integrations — Poor fit for companies that require deep crm customization and integrations; those teams should choose a workflow built around that need.
  • Want CRM without email, chatbot, or messaging — Poor fit for users who want crm without email, chatbot, or messaging features; those teams should choose a workflow built around that need.

Key Features

Feature What it does Plan fit
Deals and contacts Tracks CRM records, opportunities, and communication history. Free and above
Tasks and pipelines Helps teams manage sales steps and follow-up work. Free and above
Email and messaging channels Connects CRM work with SendPulse communication tools. Platform/plan-dependent
Automation and chatbots Supports customer communication flows across channels. Plan-dependent
More team members and inboxes Paid CRM tiers expand users, inboxes, and workflow capacity. Standard and above

Who Uses SendPulse CRM — and For What

Small teams starting CRM without budget

Use SendPulse CRM when five users can test deals, contacts, and tasks before upgrading.

Free plan can start the pilot.

Marketers connecting CRM to campaigns

It fits when email, chatbot, SMS, or WhatsApp messages should connect to customer records.

Standard or Pro should be checked.

Service sellers tracking simple pipelines

Use it when deals and communication history matter more than advanced forecasting.

Keep the first pipeline simple.

Pricing

Plan Price Use case / notes
Free $0 CRM for five team members.
Standard $14.40/month billed annually More CRM capacity and team controls.
Professional $42.40/month billed annually Larger team and CRM workflow needs.
Pro $124.80/month billed annually More users, email inboxes, and advanced workflow capacity.
Enterprise $301.60/month billed annually Advanced features for larger teams.
Trial/free access Free plan, no credit card wording shown official page shows Free plan signup and no-credit-card language.

Source: Official pricing page.

SendPulse's official CRM official page lists a free plan for a small team and free/no-credit-card signup language. Confirm annual billing, team member limits, email inbox needs, automation usage, and Enterprise requirements before upgrading.

Prices checked 2026-06-17 against official product sources.

Integrations

SendPulse CRM connects most naturally with SendPulse email, SMTP, SMS, WhatsApp, chatbot, web push, and form tools. Users should verify CRM, email, messaging, chatbot, and integration needs together rather than judging the CRM alone.

Getting Started: What Implementation Actually Takes

Start with the free CRM plan, one pipeline, one contact import, and one connected communication channel. Test whether users can move deals and trigger follow-ups without confusion.

Before upgrading, check team-member limits, inbox limits, automation rules, channel costs, chatbot behavior, and integrations. If CRM reporting is central, compare a dedicated CRM before upgrading.

What Users Say

Capterra 4.6/5 · 773 reviews GetApp 4.6/5 · 773 reviews Software Advice 4.6/5 · 773 reviews TrustRadius 3.8/5 · 25 reviews Gartner Peer Insights 4.6/5 · 15 reviews

Common praise

  • Users praise SendPulse CRM for That I didin't find one paing, It's a feature-rich platform that punches above its price point, My only hope is, Also.
  • The useful positive pattern is whether the product makes the day-to-day workflow easier for the team that will use it.

Common complaints

  • Users complain about Like not being able to put in the customer's name or an emoji in the preheader section of the email, I noticed 'sometimes' the emails I send go to trash even though I have verified domain using DNS or something. Except that, Unfortunately, It has pretty good widgets.
  • The main buying risk is choosing the product before testing the exact workflow, support path, and reporting needs.
MAQTOOB take: Use the review scores as a starting point for SendPulse CRM, then run a real trial or demo. Confirm the daily workflow, setup effort, support access, integrations, reporting, and export path before rollout.

Top SendPulse CRM Alternatives

  • Choose Brevo if Use Brevo if email marketing and automation matter more than CRM deal tracking.
  • Choose Freshsales if Use Freshsales if a sales CRM with a free plan and stronger pipeline workflow matters more.
  • Choose Zoho CRM if Use Zoho CRM if broader CRM customization and ecosystem depth are needed.

Frequently Asked Questions

Does SendPulse CRM have a free plan?

Yes. The official CRM official page lists a Free plan for five team members.

Does SendPulse require a credit card to start?

The official page shows no-credit-card language for signup/free access.

Who should use SendPulse CRM?

Small teams that want CRM near email, chatbot, SMS, WhatsApp, or other SendPulse channels should test it.

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