Epicor

Manage customer relationships, sales, and loyalty.

Epicor Overview

Updated December 24, 2025

Epicor Retail CRM is a customer relationship management solution designed to help retail businesses improve customer engagement and strengthen loyalty. It provides tools for managing customer data, tracking sales interactions, and creating personalized marketing campaigns.

The CRM supports better decision-making by offering insights into buying behavior and preferences, which allows retailers to deliver more relevant experiences. Overall, it enhances operational efficiency while driving long-term customer satisfaction and growth.

Key Features

Customer Management : Centralize customer data and interactions across sales, service, and marketing, which helps businesses build stronger relationships and improve customer satisfaction.
Sales and Order Tracking : Monitor sales pipelines, quotations, and orders with real-time updates, which ensures better visibility and control over the sales process.
Inventory Control : Provide accurate stock tracking, warehouse visibility, and automated replenishment that reduce errors and help maintain proper inventory levels.
Reporting and Analytics : Offer detailed dashboards and performance insights that support informed decision-making and highlight trends for improved business strategies.
Integration Capabilities : Connect seamlessly with ERP, POS, and financial systems, which allows businesses to unify processes and create efficient workflows.

Price

Epicor uses a custom quote model. Costs depend on number of users, modules selected, deployment type (cloud vs on-premise), and required services.

Epicor serves many industries with configurable modules (manufacturing, distribution, retail, supply chain, etc.), the more modules and custom workflows you need, the higher the price — sometimes well into the high six-figures.

Scenario	Estimated First-Year Cost (USD)	Assumptions / Notes
Small company / small deployment (cloud, ~10–20 users, minimal modules)	~ US $10,000 – $50,000	Basic cloud setup with limited scope; minimal customization.
Mid-size company (cloud or on-premise, 20–50 users, core modules + 1–2 extras)	~ US $50,000 – $150,000	Balanced functionality, moderate customization, some training/migration.
Medium enterprise (50–200 users, full modules, moderate customization)	~ US $150,000 – $400,000	Includes core ERP + supply chain/finance/HR modules, standard integration/training.
Large enterprise (200+ users, extensive modules, full customization, on-premise or hybrid)	~ US $300,000 – $800,000+	Full deployment across departments, significant customization, higher support/maintenance.

Pros

Competitor	Pros of Epicor
Oracle NetSuite	Epicor offers flexible deployment options and owns its POS and e-commerce modules, which may suit retailers needing tighter control and customization over those systems.
SAP S/4HANA Retail	Epicor supports both cloud and on-premises setups and offers fast support for niche retail industries like hardware or sporting goods, which SAP may not tailor as quickly.
Acumatica Retail ERP	Epicor provides a unified, industry-specific environment with built-in POS and forecasting tools, which may reduce integration work compared to broader ERP platforms.
Odoo Retail ERP	Epicor includes native POS and e-commerce modules and adapts to specialty retail, rather than relying on community-built extensions that some open-source systems use.
Infor CloudSuite Retail	Epicor’s offering targets mid-market specialty retailers and can be deployed on-premises when needed, giving more deployment flexibility than purely cloud-based solutions.

Cons

Competitor	Cons of Epicor
Oracle NetSuite	Epicor’s on-premises options can complicate maintenance and lack the seamless cloud scalability and unified financial-CRM suite NetSuite provides.
SAP S/4HANA Retail	Epicor may lack the enterprise-grade AI demand forecasting and global footprint that SAP delivers for large retail chains.
Acumatica Retail ERP	Epicor generally relies on custom-pricing and may be more costly, while Acumatica uses more transparent, usage-based pricing models.
Odoo Retail ERP	Epicor lacks the low-cost entry point and high customizability of open-source platforms like Odoo, which starts free for basics and remains very affordable.
Infor CloudSuite Retail	Epicor may fall short in advanced AI optimization, smart warehousing, and fraud detection capabilities where Infor specializes.

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