- Multiple Dialing Modes: Preview, progressive, predictive, power, ratio, and auto dialing supported natively.
- Real-Time Monitoring: Supervisors can listen, whisper, barge, and coach agents live.
- Advanced Analytics: Live dashboards, agent reports, campaign insights, and scheduled exports.
- Omnichannel Communication: Manage voice, WhatsApp, SMS, and video interactions in one interface.
- CRM Integrations: Native integrations with Salesforce, HubSpot, Zoho, Freshworks, and more.
- Enterprise-Grade Reliability: 99.5% uptime backed by secure call recording and access controls.
Acefone Auto Dialer Software
AI-powered auto dialer software for scalable outbound calling operations
Updated July 30, 2026
Acefone Auto Dialer Software Overview
Acefone Auto Dialer Software is a cloud-based outbound calling solution designed for sales, support, and campaign teams. It offers multiple dialing modes, real-time monitoring, analytics, and omnichannel communication from a single platform.
With per-user pricing, CRM integrations, and built-in compliance features, Acefone helps organizations increase agent productivity and connect rates.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Professional | $49.99/user/mo (USA & Canada) Minimum 6 seats |
Inbound contact center with manual outbound (OBD) calling, Call recording (3 months), 24×7 chat support |
| Ultra | $59.99/user/mo (USA & Canada) Minimum 5 seats |
Complete contact center with advanced features, Call recording (6 months), Custom permission roles |
| Enterprise | Contact Sales (Custom Quote) | Tailored SLAs, Security & compliance, Advanced customization |
Regional pricing differs by market: India ₹1,599 / ₹1,999, UK $59.99 / $69.99, Australia $119 / $129, and UAE $399 / $449 per user per month for Professional / Ultra.
Pricing source: https://www.acefone.com/pricing/
Pros
Competitor |
Pros |
|---|---|
| JustCall | Acefone bundles its dialing modes into its contact center plans, whereas JustCall reserves predictive and power dialers for higher tiers. That keeps setup simpler and pricing more predictable for teams that need advanced outbound features from day one. |
| CallHippo | Compared to CallHippo, Acefone includes advanced auto dialers without forcing upgrades to premium tiers. Acefone also emphasizes omnichannel workflows and analytics, making it better suited for blended sales and support teams at scale. |
| CloudTalk | Acefone avoids add-on based pricing for dialers, unlike CloudTalk where power dialing often costs extra. This simplifies budgeting and reduces total cost of ownership for outbound-heavy organizations. |
| Aircall | Aircall requires higher plans and seat minimums for auto dialers, while Acefone delivers similar capabilities at a comparable per-user price with lower seat minimums. Acefone is also flexible for SMBs and fast-growing teams. |
| Ringover | Ringover’s modular add-ons can increase costs quickly. Acefone bundles key dialing and monitoring tools into core plans, offering better value and faster deployment for outbound campaigns. |
Cons
Competitor |
Cons |
|---|---|
| JustCall | JustCall has a more consumer-friendly UI and simpler onboarding. Acefone, while powerful, may feel more enterprise-oriented and require additional setup time for smaller teams unfamiliar with contact center tools. |
| CallHippo | CallHippo offers a slightly broader global number marketplace. Acefone users operating in niche regions may need custom provisioning rather than instant self-serve number activation. |
| CloudTalk | CloudTalk excels in workflow automation and visual call-flow builders. Acefone’s automation capabilities are strong but less visually driven, which may matter to teams focused on no-code design. |
| Aircall | Aircall provides a more polished app ecosystem and marketplace. Acefone focuses more on bundled functionality than extensive third-party app discovery. |
| Dialpad | Dialpad’s AI-driven insights and native transcription are more mature. Acefone offers AI analytics but may not match Dialpad’s depth in conversational AI for enterprise sales intelligence. |
Reviews
- Trustpilot Review (Rating: 3.6/5): Several users criticize Acefone Auto Dialer Software for missing call and text notifications and a “buggy website” that requires keeping a browser tab open to send SMS, with one reviewer calling it “ancient as dinosaurs.” At the same time, a number of customers praise specific staff members such as Mayank and MO for clear onboarding sessions and quick 4G phone setup.
- Capterra Review (Rating: 4.6/5): One reviewer labels the auto dialer “very cumbersome and antiquated” and compares it to software from the early 2000s, pointing out that it “doesn’t even have voicemail detection.”
- softwarefinder.com Review: Feedback ranges widely, with one small business owner warning “Beware of this software,” claiming the service never worked properly and alleging difficulties porting numbers and canceling through a “mysterious department.” Others applaud Acefone Auto Dialer Software for “Outstanding customer service,” smooth setup support, customizable voicemail and IVR, and reasonable pricing despite a minimum requirement of 3 users.
