LiveAgent Auto Dialer is part of LiveAgent’s built-in call center solution designed to automate outbound calling for sales and support teams. It eliminates manual dialing, increases agent talk time, and improves campaign efficiency. Supporting multiple dialer types and CRM integrations, it helps businesses manage high-volume outreach while maintaining compliance, personalization, and detailed call analytics through a unified omnichannel platform.
- Overview
- Features
- Pricing
- Pros
- Cons
- Reviews
Liveagent Auto Dialer Overview
- Updated February 27, 2026
Key Features
- Automatic Outbound Dialing: Automatically dials numbers from contact lists, reducing agent idle time and manual effort.
- Multiple Dialer Modes: Supports predictive, power, progressive, and preview dialing for different campaign needs.
- CRM & Ticketing Integration: Syncs calls with customer records, tickets, and interaction history.
- Call Screening & Detection: Filters busy signals, voicemails, and unanswered calls to improve efficiency.
- Analytics & Reporting: Provides real-time dashboards, call logs, and performance reports.
Price
| Plan | Price | Featured |
|---|---|---|
| Small Business | $15/agent/mo (Billed Annually) / $19/agent/mo (Billed Monthly) | Ticketing system, Live chat, Knowledge base |
| Medium Business | $29/agent/mo (Billed Annually) / $35/agent/mo (Billed Monthly) | Call center & IVR, Reports, Proactive chat |
| Large Business | $49/agent/mo (Billed Annually) / $59/agent/mo (Billed Monthly) | SSO, Custom roles, Social media channels |
| Enterprise | $69/agent/mo (Billed Annually) / $85/agent/mo (Billed Monthly) | Dedicated account manager, Priority support, Assisted integrations |
Price details: https://www.liveagent.com/pricing/
Pros
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, LiveAgent offers built-in auto dialer and call center features at a significantly lower entry price. It reduces reliance on third-party telephony add-ons, making setup simpler for SMBs while still covering omnichannel support, automation, and reporting needs. |
| Freshdesk | LiveAgent provides more native outbound calling and dialer functionality than Freshdesk, which often requires integrations. This makes LiveAgent easier to deploy for sales-focused teams needing quick dialing workflows alongside ticketing and live chat. |
| Talkdesk | Against Talkdesk, LiveAgent is far more affordable and accessible for small to mid-sized businesses. While Talkdesk targets enterprise call centers, LiveAgent balances essential auto dialer features with usability and lower per-agent costs. |
| Five9 | LiveAgent is simpler and faster to implement than Five9, which can be complex and costly. For teams that need reliable auto dialing without heavy enterprise overhead, LiveAgent delivers core functionality with minimal configuration. |
| Aircall | Compared to Aircall, LiveAgent combines auto dialer, ticketing, chat, and social channels in one platform. This all-in-one approach reduces total software spend and avoids juggling multiple tools for customer engagement. |
Cons
Competitor |
Cons |
|---|---|
| Zendesk | Zendesk offers deeper enterprise-grade analytics and customization options than LiveAgent. Large organizations with complex workflows may find LiveAgent’s auto dialer and reporting less advanced for highly specialized outbound campaigns. |
| Freshdesk | Freshdesk has a more modern UI and broader marketplace of integrations. LiveAgent’s interface can feel dated in comparison, and some advanced automation scenarios require more manual configuration. |
| Talkdesk | Talkdesk surpasses LiveAgent in AI-driven dialing optimization and enterprise compliance features. High-volume call centers with strict regulatory or global routing requirements may outgrow LiveAgent’s capabilities. |
| Five9 | Five9 provides more robust predictive dialing algorithms and workforce management tools. LiveAgent’s auto dialer is effective but not as sophisticated for massive, data-heavy outbound operations. |
| Aircall | Aircall focuses heavily on voice quality and telephony-first experiences. LiveAgent, while versatile, may not match Aircall’s specialized calling features for teams whose primary channel is outbound voice. |
Verified Customer Reviews
- Capterra Review (Rating: 4.7/5): The setup process felt smooth thanks to responsive customer support, and the software proved easy to use for messaging and emailing clients, creating an overall great experience.
- Software Advice Review (Rating: 4.7/5): LiveAgent delivers a “solid, user-friendly support experience” with an intuitive interface and a “single pane of glass” for contact center management. Real-time responses make support feel fast and personal, though switching between channels like email, chat, and tickets can feel clunky and sometimes forces teams to re-explain issues during escalations.
- G2 Review (Rating: 4.5/5): LiveAgent consistently managed customer responses flawlessly, and the automated call system impressed users with timely notifications that kept communication flowing smoothly.
- Trustpilot Review (Rating: 4.4/5): Some customers ran into notification problems, reporting cases where callers received no pop-ups or ringing alerts, which caused missed calls and frustration.
- Crozdesk Review (Rating: 4.5/5): The simple, intuitive interface divides LiveAgent into clearly organized sections that simplify daily tasks and make navigation feel more than wonderful.