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CloudTalk Call Tracking Software is a cloud-based AI call center and business phone system designed for inbound and outbound teams. It offers advanced call tracking, intelligent dialers, AI conversation insights, and global number coverage.
With strong CRM integrations, workflow automation, and analytics, CloudTalk helps sales and support teams improve call efficiency, visibility, and customer experience at scale.
| Plan | Price | Featured |
|---|---|---|
| Lite | $19/user/mo (Billed Annually) / $27/user/mo (Billed Monthly) | Unlimited inbound calls, Click-to-Call, Call Recording |
| Starter | $25/user/mo (Billed Annually) / $34/user/mo (Billed Monthly) | Power Dialer, Basic Analytics, CRM Integrations |
| Essential | $29/user/mo (Billed Annually) / $39/user/mo (Billed Monthly) | Advanced Call Routing, Real-Time Monitoring, SMS & WhatsApp |
| Expert | $49/user/mo (Billed Annually) / $69/user/mo (Billed Monthly) | AI Call Insights, Sentiment Analysis, Call Scoring |
| Custom | Contact Sales | 24/7 AI Voice Agents, Custom Integrations, Enterprise Security |
Price details: https://www.cloudtalk.io/call-tracking-pricing/
Competitor |
Pros |
|---|---|
| Aircall | CloudTalk offers more advanced outbound dialing modes and AI-powered call intelligence at a similar or lower price point. It also provides broader international number coverage, making it better suited for global sales teams needing scalable call tracking and analytics. |
| RingCentral | Compared to RingCentral, CloudTalk is easier to set up and more focused on sales and support call tracking. Its interface is more intuitive for agents, and pricing is generally lower for teams that need advanced dialers and CRM syncing. |
| Five9 | CloudTalk is significantly more affordable and faster to deploy than Five9. It suits SMBs and mid-market teams that want AI insights and call tracking without enterprise-level complexity or long implementation cycles. |
| JustCall | While both tools target sales teams, CloudTalk stands out with deeper AI conversation intelligence, better real-time monitoring, and stronger analytics, making it more suitable for performance-driven call tracking use cases. |
| Dialpad | CloudTalk provides more flexible dialing modes and call flow customization than Dialpad. It is better optimized for outbound-heavy teams that rely on call tracking, call scoring, and CRM-based workflows. |
Competitor |
Cons |
|---|---|
| Aircall | Aircall offers a slightly cleaner UI and simpler onboarding for very small teams. CloudTalk’s richer feature set may feel overwhelming for businesses that only need basic call tracking and minimal configuration. |
| RingCentral | RingCentral provides broader UCaaS capabilities like video meetings and team messaging. CloudTalk is more call-focused, which may be limiting for companies seeking an all-in-one communications suite. |
| Five9 | Five9 delivers deeper enterprise-grade workforce management and compliance tools. CloudTalk may lack some advanced enterprise controls required by very large or highly regulated contact centers. |
| JustCall | JustCall can be cheaper at entry levels. CloudTalk’s pricing increases as AI features and analytics are added, which may impact very cost-sensitive startups. |
| Dialpad | Dialpad’s AI transcription is more mature for internal communications. CloudTalk focuses more on sales and support call tracking, which may not suit internal-only calling needs. |
