- AI Call Tracking: Automatically log, record, and analyze every inbound and outbound call.
- Smart Dialers: Power, parallel, preview, and AI sales dialers to boost call productivity.
- AI Conversation Intelligence: Call summaries, sentiment analysis, topic extraction, and scoring.
- Global Number Management: Local numbers in 160+ countries with porting and spam remediation.
- CRM & App Integrations: Native integrations with HubSpot, Salesforce, Zendesk, and 100+ tools.
- Workflow Automation: Custom call flows, IVR menus, queues, and automated routing.
CloudTalk Call Tracking Software
AI-powered cloud call tracking and business phone system for global teams
Updated February 27, 2026
CloudTalk Call Tracking Software Overview
CloudTalk Call Tracking Software is a cloud-based AI call center and business phone system designed for inbound and outbound teams. It offers advanced call tracking, intelligent dialers, AI conversation insights, and global number coverage.
With strong CRM integrations, workflow automation, and analytics, CloudTalk helps sales and support teams improve call efficiency, visibility, and customer experience at scale.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Lite | $19/user/mo (Billed Annually) / $27/user/mo (Billed Monthly) | Unlimited inbound calls, Click-to-Call, Call Recording |
| Starter | $25/user/mo (Billed Annually) / $34/user/mo (Billed Monthly) | Power Dialer, Basic Analytics, CRM Integrations |
| Essential | $29/user/mo (Billed Annually) / $39/user/mo (Billed Monthly) | Advanced Call Routing, Real-Time Monitoring, SMS & WhatsApp |
| Expert | $49/user/mo (Billed Annually) / $69/user/mo (Billed Monthly) | AI Call Insights, Sentiment Analysis, Call Scoring |
| Custom | Contact Sales | 24/7 AI Voice Agents, Custom Integrations, Enterprise Security |
Price details: https://www.cloudtalk.io/call-tracking-pricing/
Pros
Competitor |
Pros |
|---|---|
| Aircall | CloudTalk offers more advanced outbound dialing modes and AI-powered call intelligence at a similar or lower price point. It also provides broader international number coverage, making it better suited for global sales teams needing scalable call tracking and analytics. |
| RingCentral | Compared to RingCentral, CloudTalk is easier to set up and more focused on sales and support call tracking. Its interface is more intuitive for agents, and pricing is generally lower for teams that need advanced dialers and CRM syncing. |
| Five9 | CloudTalk is significantly more affordable and faster to deploy than Five9. It suits SMBs and mid-market teams that want AI insights and call tracking without enterprise-level complexity or long implementation cycles. |
| JustCall | While both tools target sales teams, CloudTalk stands out with deeper AI conversation intelligence, better real-time monitoring, and stronger analytics, making it more suitable for performance-driven call tracking use cases. |
| Dialpad | CloudTalk provides more flexible dialing modes and call flow customization than Dialpad. It is better optimized for outbound-heavy teams that rely on call tracking, call scoring, and CRM-based workflows. |
Cons
Competitor |
Cons |
|---|---|
| Aircall | Aircall offers a slightly cleaner UI and simpler onboarding for very small teams. CloudTalk’s richer feature set may feel overwhelming for businesses that only need basic call tracking and minimal configuration. |
| RingCentral | RingCentral provides broader UCaaS capabilities like video meetings and team messaging. CloudTalk is more call-focused, which may be limiting for companies seeking an all-in-one communications suite. |
| Five9 | Five9 delivers deeper enterprise-grade workforce management and compliance tools. CloudTalk may lack some advanced enterprise controls required by very large or highly regulated contact centers. |
| JustCall | JustCall can be cheaper at entry levels. CloudTalk’s pricing increases as AI features and analytics are added, which may impact very cost-sensitive startups. |
| Dialpad | Dialpad’s AI transcription is more mature for internal communications. CloudTalk focuses more on sales and support call tracking, which may not suit internal-only calling needs. |
Reviews
- Trustpilot Review (Rating: 3.9/5): The team received praise for “Great Proactive Customer support,” and one user who started three weeks earlier reported feeling very happy with how the app was going so far, highlighting the responsiveness of support as a major plus.
- Software Advice Review (Rating: 4.4/5): CloudTalk gives teams the ability to send and receive SMS from contacts, tag and categorize calls, and add notes even after a call ends through the call history. The mobile app lets staff take business calls on an iPhone while away from the desk, and the statistics dashboard provides clear insights. Some users encountered CRM integration issues, inaccurate online/offline status indicators, routing problems, and occasional app malfunctions.
- Reddit r/msp: Several commenters recommended CloudTalk over Nextiva, calling it a more “no nonsense” solution with smooth setup and features that do not feel overcomplicated. One team using it with HubSpot for sales calls said new members pick it up quickly and found the interface straightforward, while also describing support as more approachable than alternatives.
- G2 Review (Rating: 4.4/5): CloudTalk centralizes calls, notes, and customer context into one place, which helps teams respond faster and track performance through call tracking and analytics. A sales development representative highlighted the quick setup, intuitive interface, powerful CRM integrations, and smart call routing and automation that reduce admin work. Some users mentioned minor system lags during peak hours, though they described the support team as patient and approachable.
- Capterra Review (Rating: 4.4/5): One review snippet points to great call quality for both sound and video and strong support, along with a “Perfect integration with HubSpot” that keeps track of calls and engagement in one place.
- Gartner Review (Rating: 4.3/5): The overall experience felt average to one reviewer who found it functional and easy to use but noted “a lot of teething issues.” HubSpot integration simplifies processes, the notes feature that pops up after a call helps keep colleagues updated, and AI call analysis with call recording and tracking adds value. Long calls sometimes require significant buffer time to reload when replaying recordings.
