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Smart Communications Document Generation

Enterprise-grade automated document generation for regulated, high-volume communications

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Smart Communications Document Generation Overview

  • Updated February 9, 2026

Smart Communications Document Generation, powered by SmartCOMM™, is a cloud-native solution designed for enterprises that need to generate highly personalized, compliant documents at massive scale.

It automates complex document workflows across print and digital channels, integrates with core systems, and supports strict regulatory requirements.

The platform is widely used in insurance, financial services, healthcare, utilities, and government environments.

Key Features

  • Automated Document Generation: Create complex, data-driven documents in batch or on-demand without manual intervention.
  • Regulatory Compliance Management: Centralized control of approved language across brands, jurisdictions, and regulations.
  • Omnichannel Output: Deliver documents consistently across print, email, SMS, web, and mobile channels.
  • Enterprise-Scale Performance: Cloud-native architecture capable of generating billions of pages securely and rapidly.
  • System Integrations: Seamless connectivity with CRM, ERP, core policy, claims, and financial systems.
  • Advanced Personalization: Tailor documents at scale using structured data while maintaining brand and compliance standards.

Price

Plan Price Featured
SmartCOMM Enterprise Custom Quote (Contact Sales) High-volume document generation, Regulatory compliance controls, Omnichannel delivery
SmartCOMM for Salesforce – Correspondence Edition Custom Quote (Contact Sales) Native Salesforce integration, Automated correspondence, Enterprise security
SmartCOMM for Salesforce – Enterprise Edition Custom Quote (Contact Sales) Advanced CCM capabilities, Scalable document automation, Salesforce AppExchange deployment

 

Pros

Competitor

Pros
OpenText Communications Compared to OpenText, SmartCOMM is faster to deploy due to its pure-SaaS model and requires less infrastructure management. Users often find SmartCOMM easier for business teams to manage content changes without IT involvement, while still supporting very high document volumes and strict compliance requirements.
Quadient Inspire SmartCOMM offers stronger cloud scalability and performance for extreme document volumes. It also provides more robust compliance governance for regulated industries, reducing risk compared to Quadient Inspire, which can require more technical customization for similar enterprise use cases.
Adobe AEM Forms Unlike Adobe AEM Forms, SmartCOMM is purpose-built for CCM and document generation rather than web experience management. This results in better handling of complex correspondence, batch processing, and regulatory controls, with less dependency on heavy Adobe ecosystem licensing.
Documaker (Oracle) SmartCOMM significantly outperforms legacy Documaker environments in speed, scalability, and usability. Its cloud-native approach reduces upgrade cycles and infrastructure costs, while enabling business users to manage templates and compliance rules more independently.
Exstream (OpenText) Compared to Exstream, SmartCOMM delivers faster document generation speeds and simpler omnichannel delivery from a single platform. Customers benefit from reduced operational complexity and a more modern user experience without sacrificing enterprise-grade control.

Cons

Competitor

Cons
OpenText Communications Organizations already deeply invested in the OpenText ecosystem may find SmartCOMM less attractive due to migration effort. Licensing and long-term costs can also be higher for SmartCOMM in smaller deployments where OpenText bundles multiple capabilities together.
Quadient Inspire Quadient Inspire can be more cost-effective for mid-market needs, whereas SmartCOMM is firmly enterprise-focused. Smaller teams may find SmartCOMM’s depth of features excessive and its implementation heavier than Quadient’s lighter deployments.
Adobe AEM Forms Companies already standardized on Adobe tools may perceive SmartCOMM as an additional platform to manage. Adobe AEM Forms can be more flexible for front-end digital experiences, while SmartCOMM prioritizes structured correspondence over design-centric workflows.
Documaker (Oracle) While SmartCOMM is more modern, migrating from Documaker can be complex and resource-intensive. Organizations with heavily customized Documaker templates may face higher upfront transition effort despite long-term efficiency gains.
Exstream (OpenText) Exstream may offer tighter integration for existing OpenText customers. SmartCOMM’s standalone CCM focus can require additional integration planning when enterprises rely on broader OpenText content management stacks.

Verified Customer Reviews

  • Gartner Review (Rating: 4.7/5): Users praise SmartCOMM for dramatically improving document generation speed and consistency across channels, but note that initial setup and configuration can be complex for new teams.
  • G2 Review (Rating: 4.7/5): Reviewers value the powerful feature set and flexible XML structure, while mentioning that the learning curve is steep and requires training for non-technical users.
  • TrustRadius Review (Rating: 4.4/5): Customers appreciate the ability to customize output documents and simplify end-user workflows, but report that implementation timelines can be long in complex enterprise environments.
  • Salesforce AppExchange Review (Rating: 4.9/5): Salesforce users like the tight CRM integration and automation benefits, while some note limitations in self-service customization without vendor support.
  • Cuspera Review (Rating: 4.0/5): Analysts recognize SmartCOMM as a CCM leader with strong compliance and scalability, but point out that pricing transparency is limited compared to smaller CCM tools.