- PCI-Compliant Payment Handling: Securely capture and process card payments during live calls without exposing sensitive data to agents.
- Omnichannel Routing: Route voice, chat, SMS, and social interactions into a single queue for consistent payment and support workflows.
- Secure IVR Payments: Enable customers to enter payment details through automated IVR to reduce compliance risk.
- Real-Time Analytics: Track payment-related KPIs, call volumes, agent performance, and transaction trends from customizable dashboards.
- Call Recording with Redaction: Automatically pause or mask recordings during card data capture to maintain PCI compliance.
- CRM Integrations: Connect with CRM systems to sync customer records, billing details, and transaction histories.
- Global Voice Coverage: Support international payment operations with local numbers and global telephony infrastructure.
- Quality Management Tools: Monitor and score payment interactions to ensure compliance and service standards.
- Scalable Cloud Architecture: Add agents, channels, and regions quickly without installing on-site hardware.
8×8 Cloud Contact Center Platform
Secure, omnichannel contact center with integrated payment handling
Updated March 5, 2026
8×8 Cloud Contact Center Platform Overview
8×8 Cloud Contact Center Platform is a cloud-based solution designed to manage voice, chat, SMS, and digital interactions while supporting secure payment workflows. For contact center payments software needs, it offers PCI-compliant call handling, analytics, and global voice coverage.
It processes customer payments safely during live interactions, monitor agent performance, and scale operations across regions without on-premise infrastructure.
Key Features
Pricing
Prices are not publicly listed on the website, you need to Contact Sales
Price details: https://www.8×8.com/products/plans-and-pricing
Pros
Competitor |
Pros |
|---|---|
| Five9 | 8×8 often costs less for mid-sized teams that need both contact center and unified communications in one contract. Setup feels simpler for companies already using 8×8 voice services, and global number coverage comes built in rather than as a premium add-on. |
| Genesys Cloud CX | Teams looking for faster deployment say 8×8 is easier to roll out. It combines payments-ready call handling, analytics, and telephony without the heavier configuration layers Genesys requires, which helps smaller operations avoid long onboarding cycles and consulting fees. |
| NICE CXone | 8×8 delivers strong core payment and routing tools without the complex licensing tiers NICE often uses. Many growing support centers find pricing more predictable, especially when adding agents or expanding internationally. |
| Talkdesk | Companies that prioritize secure voice payments appreciate 8×8’s built-in PCI controls and call redaction features. It also bundles UCaaS and CCaaS together, which can lower total cost compared to managing separate vendors for phone systems and contact center software. |
| RingCentral Contact Center | 8×8 provides global voice infrastructure and analytics in standard plans, reducing the need for third-party add-ons. Organizations running international billing operations often find it simpler to manage users and payment workflows under one unified platform. |
Cons
Competitor |
Cons |
|---|---|
| Five9 | Five9 offers deeper AI automation and workforce optimization tools. Large enterprises handling complex outbound payment campaigns may find 8×8 less advanced in predictive dialing and AI-driven engagement. |
| Genesys Cloud CX | Genesys provides more granular customization and advanced journey orchestration. Organizations with highly complex, multi-step payment flows might feel limited by 8×8’s configuration depth. |
| NICE CXone | NICE includes mature workforce management and compliance automation features at enterprise scale. Large regulated environments may see 8×8 as lighter in advanced compliance reporting and workforce forecasting. |
| Talkdesk | Talkdesk emphasizes modern AI assistants and automation-first design. Businesses focused heavily on conversational AI for payment deflection may find 8×8 less innovative in virtual agent capabilities. |
| RingCentral Contact Center | RingCentral integrates tightly with its broader messaging and video ecosystem. Companies already standardized on RingCentral may experience smoother native integrations there compared to switching into 8×8’s environment. |
Reviews
- Gartner Review (Rating: 4.6/5): Some teams struggled with overseas support and language barriers, slow responses, and even “frequent outages,” while others said the admin side feels very complicated and the configuration process is hard to handle without expert help. In contrast, one network operations manager called 8×8 Contact Center a “strong” solution with robust monitoring, detailed reporting, and an integrated CMS, and another reviewer highlighted intuitive analytics, easy voice message access, and responsive, proactive support.
- G2 Review (Rating: 4.1/5): The system can feel slow, bulk schedule updates are missing, and the documentation for reports is not always easy to follow. At the same time, teams credited 8×8 Contact Center with simplifying scheduling, integrating a grading system, and supporting major projects like IVR script optimization, APAC voice expansion, and a Salesforce integration that streamlined data flows. The support team earned praise for fast responses, and the tools for listening to voice messages and tracking analytics felt intuitive.
