- Agent-assisted payments: Keep agents connected while shielding them from card data.
- Payment IVR: Offer branded, automated phone payments with reporting and tokenization options.
- Secure web payments: Provide a hosted payment portal across desktop and mobile devices.
- Recurring and tokenized payments: Reuse secure tokens for repeat collection workflows.
- Click to pay: Send personalized SMS or email links to a mobile-friendly payment page.
Route101 Payment Solutions for Contact Centres
PCI-compliant phone, web, IVR and digital payment solutions for contact centres
Updated August 3, 2026
Route101 Payment Solutions for Contact Centres Overview
Route 101 delivers and integrates payment solutions for contact centres. The page covers agent-assisted DTMF-suppressed payments, payment IVR, secure web portals, tokenization, recurring payments, click-to-pay links and outbound SMS or voice reminders. Customers choose channels and integrations through a discovery process; there is no public subscription amount.
Key Features
Pricing
| Offer | Current price | Billing and scope |
|---|---|---|
| Route 101 payment solutions | Contact for pricing | Channel mix, integrations, licenses, calls and transactions determine the quote |
The page offers a free discovery call, not free software or payment processing.
Pricing source: https://www.route101.com/contact-centre-software/payment-solutions/
Pros
- Channel choice: Voice, IVR, web, SMS and mobile payment paths are documented.
- Contact-center context: Agent workflow, call recording and back-office integration are central to the offer.
- PCI scope reduction: The design keeps sensitive card data away from agents and contact-center systems.
Cons
- No public price: Licensing, calls, transactions and integration require a tailored quote.
- Integrator relationship: Route 101 presents a solution and managed-services portfolio rather than one standardized software SKU.
- Implementation work: Payment providers, telephony and back-office systems must be connected.
