BigContacts CRM

Organize contacts, manage sales pipeline, and automate emails.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

BigContacts CRM Overview

  • Updated November 28, 2025

BigContacts CRM is a delightfully simple yet robust platform designed for small businesses. It helps teams organize contacts, track communications, and visualize sales pipelines while automating tasks and email campaigns.

Users can manage calendars, webforms, mobile access, and detailed reports—all in one place. With customizable fields and workflows, plus responsive customer support, it balances ease of use with powerful automation and insights.

Key Features

  • Contact Management : Provide a centralized place for every detail—notes, calls, meetings, emails, and custom fields—so no information gets overlooked.
  • Webforms & Import Tools : Capture leads automatically through website forms and allow contacts to be imported from spreadsheets with ease, which reduces manual entry.
  • Task & Reminder System : Let teams assign tasks, schedule appointments, and set reminders. Alerts notify team members when tasks are due or overdue.
  • Sales Pipeline Tracking : Show where each opportunity stands in the sales process. It assigns follow-up tasks automatically and adjusts email messages based on customer actions.
  • Drip Email Campaigns : Send tailored email sequences that adapt based on how contacts respond. Campaigns can be tracked with reports and customized templates.
  • Mobile Access : Provide access to contacts, tasks, and sales opportunities through any smartphone or tablet at no extra cost.
  • Reports & Analytics : Offer built-in and customizable reports. Dashboards display sales trends, team performance, and marketing effectiveness.
  • Unified Customer View : Consolidate all customer data—purchase history, preferences, and past communications—into one profile, which helps teams see the full picture quickly.
  • Easy Customization : Allow users to tailor fields, workflows, and layouts to their business needs. The interface stays simple without losing flexibility.
  • Integrations : Work smoothly with tools like email systems and accounting software, which ensures data stays in sync across platforms.
  • Reliable Support : Provide customer service around the clock over phone, chat, and email. The focus is on delivering software that is simple and delightful to use.

Price

Plan Price Key Inclusions
Forever Free $0 – free forever (up to 100 contacts) Unlimited custom fields & tags, webform connections, automated emails, reminders, and alerts.
Business $9.99 per month (for up to 1,000 contacts) Unlimited file storage, teams, groups, tags, tasks, reminders, emails, advanced reports, group emails.
20,000+ contacts Pricing upon request (“Talk to Us”) Scale features with custom pricing; contact directly for details.

Check Pricing details: https://www.bigcontacts.com/pricing/

Pros

Competitor Pros of BigContacts CRM
HubSpot CRM BigContacts offers a free-forever plan for small teams and keeps its interface simple and intuitive. That appeals to small businesses that want ease of use and good value.
Zoho CRM BigContacts provides straightforward customization without overwhelming menus. That suits teams that need a focused CRM without extra complexity.
Pipedrive BigContacts combines email marketing and contact management in one interface and avoids switching tools. That saves time and keeps workflows connected.
Nimble CRM BigContacts includes drip-email automation and solid pipeline tracking in an affordable package. That delivers key features without high cost.
Workbooks BigContacts keeps Core CRM and email marketing together in one neat dashboard. That cuts clutter and simplifies daily tasks.

Cons

Competitor Cons of BigContacts CRM
HubSpot CRM HubSpot offers deeper analytics, marketing tools, and a larger free tier (up to 1,000 contacts). That can make BigContacts feel limited for growing teams.
Zoho CRM Zoho brings advanced AI tools, extensive third-party integrations, and a strong ecosystem. BigContacts lacks that level of breadth.
Pipedrive Pipedrive has a more visual, pipeline-first interface and refined sales forecasting tools. BigContacts is less polished in sales pipeline visualization.
Nimble CRM Nimble integrates social and email data more deeply and excels at relationship intelligence. BigContacts offers fewer insights from social networks.
Workbooks Workbooks supports financial tracking and industry-specific workflows. BigContacts remains more general and lacks vertical tooling.

Customers' Reviews From Reliable Websites

G2 Review
Trustpilot Review
Capterra Review
Software Advice Review
TrustRadius Review