- Contact Management : Provide a centralized place for every detail—notes, calls, meetings, emails, and custom fields—so no information gets overlooked.
- Webforms & Import Tools : Capture leads automatically through website forms and allow contacts to be imported from spreadsheets with ease, which reduces manual entry.
- Task & Reminder System : Let teams assign tasks, schedule appointments, and set reminders. Alerts notify team members when tasks are due or overdue.
- Sales Pipeline Tracking : Show where each opportunity stands in the sales process. It assigns follow-up tasks automatically and adjusts email messages based on customer actions.
- Drip Email Campaigns : Send tailored email sequences that adapt based on how contacts respond. Campaigns can be tracked with reports and customized templates.
- Mobile Access : Provide access to contacts, tasks, and sales opportunities through any smartphone or tablet at no extra cost.
- Reports & Analytics : Offer built-in and customizable reports. Dashboards display sales trends, team performance, and marketing effectiveness.
- Unified Customer View : Consolidate all customer data—purchase history, preferences, and past communications—into one profile, which helps teams see the full picture quickly.
- Easy Customization : Allow users to tailor fields, workflows, and layouts to their business needs. The interface stays simple without losing flexibility.
- Integrations : Work smoothly with tools like email systems and accounting software, which ensures data stays in sync across platforms.
- Reliable Support : Provide customer service around the clock over phone, chat, and email. The focus is on delivering software that is simple and delightful to use.
BigContacts CRM
Organize contacts, manage sales pipeline, and automate emails.
Updated February 27, 2026
BigContacts CRM Overview
BigContacts CRM is a delightfully simple yet robust platform designed for small businesses. It helps teams organize contacts, track communications, and visualize sales pipelines while automating tasks and email campaigns.
Users can manage calendars, webforms, mobile access, and detailed reports—all in one place. With customizable fields and workflows, plus responsive customer support, it balances ease of use with powerful automation and insights.
Key Features
Pricing
| Plan | Price | Key Inclusions |
|---|---|---|
| Forever Free | $0 – free forever (up to 100 contacts) | Unlimited custom fields & tags, webform connections, automated emails, reminders, and alerts. |
| Business | $9.99 per month (for up to 1,000 contacts) | Unlimited file storage, teams, groups, tags, tasks, reminders, emails, advanced reports, group emails. |
| 20,000+ contacts | Pricing upon request (“Talk to Us”) | Scale features with custom pricing; contact directly for details. |
Check Pricing details: https://www.bigcontacts.com/pricing/
Pros
| Competitor | Pros of BigContacts CRM |
|---|---|
| HubSpot CRM | BigContacts offers a free-forever plan for small teams and keeps its interface simple and intuitive. That appeals to small businesses that want ease of use and good value. |
| Zoho CRM | BigContacts provides straightforward customization without overwhelming menus. That suits teams that need a focused CRM without extra complexity. |
| Pipedrive | BigContacts combines email marketing and contact management in one interface and avoids switching tools. That saves time and keeps workflows connected. |
| Nimble CRM | BigContacts includes drip-email automation and solid pipeline tracking in an affordable package. That delivers key features without high cost. |
| Workbooks | BigContacts keeps Core CRM and email marketing together in one neat dashboard. That cuts clutter and simplifies daily tasks. |
Cons
| Competitor | Cons of BigContacts CRM |
|---|---|
| HubSpot CRM | HubSpot offers deeper analytics, marketing tools, and a larger free tier (up to 1,000 contacts). That can make BigContacts feel limited for growing teams. |
| Zoho CRM | Zoho brings advanced AI tools, extensive third-party integrations, and a strong ecosystem. BigContacts lacks that level of breadth. |
| Pipedrive | Pipedrive has a more visual, pipeline-first interface and refined sales forecasting tools. BigContacts is less polished in sales pipeline visualization. |
| Nimble CRM | Nimble integrates social and email data more deeply and excels at relationship intelligence. BigContacts offers fewer insights from social networks. |
| Workbooks | Workbooks supports financial tracking and industry-specific workflows. BigContacts remains more general and lacks vertical tooling. |
Reviews
- Software Advice Review (Rating: 4.3/5): BigContacts has served as “an essential part of our business for many years,” with one reviewer crediting its reporting capabilities for helping them make informed decisions and optimize processes. Others note slow-loading emails and the lack of integrations with tools like Slack, plus frustration that deleted content cannot be backed up or viewed retrospectively.
- G2 Review (Rating: 4.5/5): BIGContacts helps teams avoid manual task updates thanks to its list view and custom reminders, and the team and individual calendar views simplify tracking meetings and deadlines. One small-business reviewer said BigContacts replaced scattered spreadsheets and Google Drive files, brought clarity to the sales funnel, and supported closing high-value deals, though occasional speed lags still occur.
- Trustpilot Review (Rating: 2.7/5): One reviewer flagged a phishing email from the @bigcontacts.com domain and called it a “Fake Scam Site,” while another criticized the $19.99 plan for requiring a 2,000-contact minimum that pushed the price to $40 per month and $99 for 5,000 contacts. A separate comment liked the screen layout enough to give the program five stars but described the support as “really, really, bad” after waiting over a week for help.
- GetApp Review (Rating: 4.3/5): Many reviewers highlight strong value for money, pointing to affordable pricing, a free option, and low-cost user additions compared to pricier CRM tools. Customer support earns praise for quick responses, clear communication “in the U.S.A.,” and proactive outreach during onboarding, though some note costs can rise for larger teams.
- crowdreviews.com Review: BigContacts CRM centralizes client data and email conversations, and one reviewer values the “detailed contact history folder” that tracks every prior touchpoint. Integrations with Emma, MailChimp, and QuickBooks keep communications and financial data connected, though the reviewer hopes the native integration library expands further.
