- Predictive Dialing Algorithms: Dials ahead of agent availability and connects the agent to the next queued call as soon as the current one ends, cutting idle time.
- Five Dialing Modes: Outbound voice covers 5 dialing modes, including predictive for volume, progressive for quality leads and preview so agents see the next record before it dials.
- Answering Machine Detection: Skips voicemail and unanswered numbers, with the option to leave a recorded message for a callback.
- CRM Integrations: Native integrations with Salesforce, Microsoft Dynamics 365, Zendesk, Oracle Service Cloud, HubSpot and Zoho, with screen pop on caller ID.
- Omnichannel Platform: Combine outbound calls with SMS and MMS, email, web chat, video chat and social messengers in one interface.
Brightpattern Predictive Dialer
AI-powered predictive dialer for high-efficiency outbound contact centers
Updated July 29, 2026
Brightpattern Predictive Dialer Overview
Bright Pattern Predictive Dialer is an advanced outbound calling solution designed to maximize agent productivity and contact rates. Using intelligent pacing algorithms, it automatically dials multiple numbers, skips unanswered calls, and connects agents only to live interactions.
As part of Bright Pattern’s omnichannel contact center platform, it integrates seamlessly with CRM systems and supports predictive, progressive, and preview dialing modes.
Key Features
Pricing
Bright Pattern does not publish list prices. Its pricing page has buyers choose a package, add the options they need and request a quote by agent count. Predictive dialing is part of the outbound voice capability inside the voice packages rather than a separately priced product.
| Plan | Price | Featured |
|---|---|---|
| Call Center Standard | Custom quote | Inbound voice with IVR and ACD, outbound voice with 5 dialing modes including predictive, native recording |
| Digital CX | Custom quote | SMS and MMS with campaigns, web chat, video chat, email and social messengers |
| Omnichannel CX | Custom quote | Everything in Call Center Standard plus everything in Digital CX in one package |
| Bright Pattern Mobile | Custom quote | Inbound voice with IVR and ACD, manual outbound voice only, SMS and MMS, web chat and social messengers |
| Add on options | Custom quote | Co-Browse, Native Remote Assist, HIPAA and PCI compliance, omnichannel quality assurance, best of breed AI, CRM, ITSM and WFO integrations, and extended retention beyond the 90 days of voice and 30 days of screen recording included in the base package |
Pricing source: https://www.brightpattern.com/call-center-software-pricing/
Pros
| Competitor | Pros of Bright Pattern |
|---|---|
| Five9 | Bright Pattern’s outbound voice ships every dialing mode in the base Call Center Standard package alongside IVR, ACD and native recording, so blended inbound and outbound work does not need a higher tier. Named customers include Pepsi, Bank of America, Randstad and Zillow. |
| Genesys Cloud CX | The packaging is deliberately simple: pick Call Center Standard, Digital CX, Omnichannel CX or Mobile, then attach only the options you need. Predictive dialing, ACD, IVR and recording are in the box rather than assembled from marketplace add ons, which shortens implementation. |
| Talkdesk | Dialer control is the point of the product. Pacing dials multiple numbers at once to find a live interaction for the next free agent, answering machine detection strips out voicemail, and preview and progressive modes are available for campaigns that need conversation quality over raw volume. |
| Nice CXone | Administrators change dialing strategy and workflows themselves rather than filing vendor requests, which suits campaigns that get retuned week to week. WFO and WFM tools plug in through integrations with Pipkins, NICE, Aspect, Loxysoft, Verint and Monet Software. |
| RingCentral Contact Center | Bright Pattern is a contact center platform rather than a phone system with a dialer attached, so outbound campaign management, recording and CRM screen pop are first class. Native call recording is included in the base package rather than sold as a separate module. |
Cons
| Competitor | Cons of Bright Pattern |
|---|---|
| Five9 | Five9 publishes its tiers openly at $119 per seat a month for Digital and $159 for Core, so a buyer can size a budget in minutes. Bright Pattern shows packages with no prices and asks for a quote by agent band, which slows early procurement. |
| Genesys Cloud CX | Bright Pattern has no marketplace of the scale Genesys runs. Integrations exist for the mainstream CRM, ITSM and WFM vendors, but anything outside that list becomes a custom project rather than an install. |
| Talkdesk | The interface is functional rather than polished, and the platform leans on configuration where Talkdesk leans on defaults. Bright Pattern’s AI is also delivered through partners such as Microsoft and IBM Watson rather than as its own branded model layer. |
| Nice CXone | Workforce optimization is not native. Omnichannel quality assurance is a paid add on and WFM arrives through third party integrations, so teams that want deep WFM and QM analytics in one system will be stitching tools together. |
| RingCentral Contact Center | There is no bundled business phone system, team video or collaboration suite behind the contact center. Companies looking to consolidate internal communications and customer contact with one vendor need a second purchase. |
Reviews
- G2 Review (Rating: 4.4/5): These reviews cover the Bright Pattern contact center platform that the predictive dialer ships inside, which G2 rates 4.4 out of 5 from 98 reviews. A contact center lead reported that after migrating, “I’m able to get agents trained to easily take calls within 15 minutes”, though another reviewer countered that “There is quite a high learning curve once you start working with bright pattern”.
- Capterra Review (Rating: 4.8/5): Capterra is warmer, at 4.8 from 104 reviews, and the praise centres on how much of the platform customers can configure themselves. A business systems analyst wrote in 2023 that “Integration and implementation was smooth, it’s easy to use, and we love the level of control and flexibility we have when building voice and chat scenarios”, while marking the gap that “Email routing does not currently have the same level of flexibility and features available”.
