- Point of Sale : Ring up sales with integrated payments, receipts, and register functions built for high-volume specialty retail counters.
- Inventory Control : Track stock across departments and stores with accurate counts and automated replenishment that keep the right products on the shelf.
- Purchasing & Replenishment : Generate purchase orders and suggested reorders from real demand, which reduces stockouts and overbuying.
- Customer Management : Keep purchase history, loyalty, and contact details so staff can personalize service and follow up with shoppers.
- Reporting and Analytics : Offer dashboards and margin, inventory, and sales reports that support day-to-day store decisions.
Epicor
POS, inventory, and customers for independent retail.
Updated July 27, 2026
Epicor Overview
Epicor Eagle is a point of sale and retail management platform built for independent retailers — hardware and home stores, garden centers, sporting goods shops, pharmacies, and similar specialty businesses. It combines POS, inventory, purchasing, and customer records so a store can ring sales, track stock, reorder automatically, and keep customer history in one system.
Epicor sells Eagle (and its cloud sibling Propello) by custom quote rather than public pricing. Note that the older standalone “Epicor Retail CRM” was divested to Aptos in 2015; today Epicor’s retail focus is Eagle and Propello for point of sale and store operations.
Key Features
Pricing
Epicor sells Eagle on a custom quote model. Cost depends on the number of registers and users, the modules selected, deployment type (cloud vs on-premise), and add-on services such as payments, e-commerce, and hardware.
Contact Epicor directly for a tailored quote based on your store size and product mix.
Pricing source: https://www.epicor.com/en-us/solutions/industries/retail/
Pros
| Competitor | Pros of Epicor |
|---|---|
| Oracle NetSuite | Epicor offers flexible deployment options and owns its POS and e-commerce modules, which may suit retailers needing tighter control and customization over those systems. |
| SAP S/4HANA Retail | Epicor supports both cloud and on-premises setups and offers fast support for niche retail industries like hardware or sporting goods, which SAP may not tailor as quickly. |
| Acumatica Retail ERP | Epicor provides a unified, industry-specific environment with built-in POS and forecasting tools, which may reduce integration work compared to broader ERP platforms. |
| Odoo Retail ERP | Epicor includes native POS and e-commerce modules and adapts to specialty retail, rather than relying on community-built extensions that some open-source systems use. |
| Infor CloudSuite Retail | Epicor’s offering targets mid-market specialty retailers and can be deployed on-premises when needed, giving more deployment flexibility than purely cloud-based solutions. |
Cons
| Competitor | Cons of Epicor |
|---|---|
| Oracle NetSuite | Epicor’s on-premises options can complicate maintenance and lack the seamless cloud scalability and unified financial-CRM suite NetSuite provides. |
| SAP S/4HANA Retail | Epicor may lack the enterprise-grade AI demand forecasting and global footprint that SAP delivers for large retail chains. |
| Acumatica Retail ERP | Epicor generally relies on custom-pricing and may be more costly, while Acumatica uses more transparent, usage-based pricing models. |
| Odoo Retail ERP | Epicor lacks the low-cost entry point and high customizability of open-source platforms like Odoo, which starts free for basics and remains very affordable. |
| Infor CloudSuite Retail | Epicor may fall short in advanced AI optimization, smart warehousing, and fraud detection capabilities where Infor specializes. |
Reviews
- Reddit r/epicor: One commenter called Epicor a “great database” with strong programmable and customizable features, but slammed the company’s sales and support, saying they “oversell and underdeliver.” After going live, the team had to write “a ton of customizations” and build third-party API integrations themselves, warning that without in-house programming skills companies may rely heavily on consultants and retest custom solutions after every upgrade.
- Gartner Review (Rating: 4.2/5): A long-term customer described a smooth SaaS migration from “7.4 Service Pack 2 to 10.1 Cloud” and now Kinetic, crediting the dedicated team and experienced consultants for guiding each deployment. Others highlighted cost efficiency, strong manufacturing cost capture, and an “amazing user interface” that improved over time as bugs were fixed.
- Trustpilot Review (Rating: 2.3/5): Critical feedback focused on “very poor support,” with complaints about a cheap call center in India, slow responses, and having to open a case before anyone makes contact. Another review mentioned poor employee training, heavy work offshoring, and remote managers described as abusive.
- infotech.com Review: One user gave a 10/10 recommendation and praised Epicor Kinetic for fast report loading in “multiple formats (PDF, Excel)” and detailed accounting reports that support inventory control and quote management. The simple user interface and cloud access helped streamline workflow and teamwork, though inconsistent internet connections and slow technical support response times created frustration.
- PCMag Review (Rating: 3.5/5): Epicor ERP targets SMBs in manufacturing and distribution, yet the interface does not feel overly easy to use, which may create a learning curve for smaller teams.
- Capterra Review of Epicor Prophet 21 (Rating: 3.8/5): Feedback highlights “Easy to use shortcuts” and general usability, but some users warn it is “hard to report” and urge others to understand limitations before they “waste their money and time.”
