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FieldEdge

Manage field service operations, scheduling, invoicing, and customer management.

FieldEdge Overview

Updated December 19, 2025

FieldEdge is a field service management CRM designed to help service businesses run more efficiently. It provides tools for scheduling, dispatching, invoicing, payments, and customer relationship management, all in one platform.

With real-time updates and mobile access, technicians and office staff can stay connected, which improves communication and productivity. FieldEdge also integrates with accounting software, helping businesses streamline operations, reduce paperwork, and deliver better customer experiences.

Key Features

Smart Scheduling & Dispatching: A central board organizes jobs and assigns technicians based on skill and location, which improves efficiency, reduces travel time, and enhances customer service.
Mobile App Access: Field technicians view schedules, access customer history, and update job status in real time, which keeps office staff and field teams aligned.
QuickBooks Integration: FieldEdge syncs directly with QuickBooks in real time, which removes duplicate entry, reduces accounting errors, and ensures accurate invoicing and financial records.
Built-In Payment Processing: Technicians generate invoices and accept card payments onsite, which accelerates cash collection, improves cash flow, and creates a smoother customer payment experience.
Visual Price Book & Proposals: Technicians present tiered service options with images and descriptions, which helps customers make informed decisions and supports effective upselling.
Performance Dashboards: Real-time dashboards show sales, job profitability, and technician performance, which gives managers the insights needed for data-driven coaching and decisions.
Customer & Equipment Management: Each profile contains service history, notes, and equipment details, which allows teams to deliver consistent service and anticipate customer needs.
Inventory Management: Parts and materials are tracked across jobs and warehouses, which ensures technicians have the right items and prevents costly project delays.

Price

Plan / Pricing Detail	What’s Known / Reported
Official public pricing listing	FieldEdge does not publish a fixed price list; you must request a demo/quote to get official pricing.
Pricing model factors	Cost depends on number of employees/technicians/users and which add-ons or modules you select (dispatching, flat-rate pricing, etc.).
Typical quoted rates (from reviews / third-party sources)	~$100/month per office/dispatcher user + ~$125/month per field technician.
One-time setup fee (according to some sources)	Setup / onboarding may cost between $500 – $2,000 depending on implementation scope.

Pros

Competitor	FieldEdge Advantage
ServiceTitan	FieldEdge offers a lighter, more focused feature set for trades (HVAC, plumbing, electrical, etc.), making it less complex and easier to use for small-to-mid size teams. The simpler scope can mean faster onboarding and lower overhead compared with ServiceTitan’s very broad, enterprise-grade feature set.
Housecall Pro	FieldEdge provides more robust inventory / parts catalog and price-book management — something Housecall Pro is often criticized for having limited functionality around. Also, for businesses that need deeper dispatch, parts/job costing, and service-agreement support, FieldEdge tends to offer stronger built-in tools.
Jobber	Compared with Jobber’s simpler home-service setup, FieldEdge supports more complex workflows, better parts and equipment management, and more scalable scheduling/dispatch capabilities — which can matter for businesses moving beyond “basic jobs.”
FieldPulse	FieldEdge tends to deliver stronger trade-specific functionality (inventory, price books, service agreements) and is structured to handle heavier workloads (multiple technicians, recurring maintenance, detailed job & parts tracking) better than lighter-weight systems like FieldPulse.
Service Fusion	For companies focused on residential or smaller-scale service operations, Service Fusion may market simplicity; but FieldEdge offers deeper inventory, price-book, service-agreement, and accounting/QuickBooks-integration capabilities that make it more suitable for trades needing parts management and service contracts.

Cons

Competitor	Disadvantage of FieldEdge
Jobber	FieldEdge tends to be more complex and harder to learn. Some users report that FieldEdge’s interface feels dated and workflows are less intuitive, while Jobber is often praised for being easy to use and quick to onboard.
Housecall Pro	FieldEdge’s user-experience and ease-of-use metrics tend to score lower than Housecall Pro; Housecall Pro often wins for simpler mobile experience and more polished UI.
ServiceFusion (or lighter weight FSM tools)	FieldEdge may be over-featured/over-engineered for small teams. For very small businesses or solo operators, the depth of FieldEdge can be heavy and more than what’s needed, while lighter tools may deliver similar value with lower overhead.
Multiple Competitors	Some users report performance issues, mobile-app bugs, or lag with FieldEdge (e.g. “system lagged, wouldn’t connect, mobile issues”). Also, a recurring complaint is that customer support is weak, especially when problems escalate.
Broad Competitor Set	Because pricing for FieldEdge is “upon request,” it can be harder to predict total cost, especially compared with competitors that offer clear per-user or per-month pricing — making budgeting more difficult.