Kickserv

Manage jobs, scheduling, invoicing, payments, and customer relationships.

Updated July 29, 2026

Kickserv Overview

Kickserv is a field service management CRM designed for small to mid-sized service businesses. It helps companies streamline job scheduling, manage customer information, track estimates and invoices, and handle payments in one platform.

With features like team management, automated reminders, and mobile access, Kickserv supports field technicians and office staff in keeping operations organized and efficient while improving customer relationships and overall service quality.

Key Features

  • Appointment scheduling and dispatching — create, assign, and manage jobs easily.
  • Customer management — store contact info, job history, and communication records in one place.
  • Mobile access — field technicians can view jobs, update status, add notes and photos from their phone.
  • Invoicing and payments — generate invoices and accept payments directly through the platform.
  • Estimates and quotes — create and send cost estimates to customers, then convert to jobs if approved.
  • GPS check-in and time tracking — track technician location and job time for accurate billing and payroll.
  • Job history and notes — maintain detailed records of completed and in-progress jobs.
  • Reporting and analytics — view business metrics like revenue, jobs completed, technician performance, and more.

Pricing

Plan Price (per month) Included Users / Notes
Start $60/month 5 users — embeddable contact form, automated email & text reminders, 20+ business reports, time and expense tracking, QuickBooks Online integration.
Run $119/month 10 users — everything in Start plus dispatch mapping, GPS check-ins, custom data fields, and custom reports.
Scale $199/month 20 users — everything in Run plus custom templates.

Every plan comes with a 30 day free trial, and annual billing saves 20%. Kickserv also references a Premium tier for larger teams, but does not list its price publicly.

Pricing source: https://www.kickserv.com/pricing/

Pros

Competitor Kickserv’s Advantages 
Housecall Pro
  • Lower entry-cost / more affordable for small teams — Kickserv’s basic plan often starts cheaper than Housecall Pro’s entry or standard plans.
  • Simpler, more lightweight for small shops: easier to get started without many bells-and-whistles, which can suit solo contractors or small crews.
  • Basic field management + invoicing + CRM in one — sufficient for small to mid-sized operations.
Jobber
  • Competitive price for small teams compared to premium-priced or more advanced vendors.
  • Less “feature overload” — a simpler workflow may be easier for small teams that don’t need full enterprise-grade features.
  • Enough core capabilities (job scheduling, invoicing, CRM) to run a small service business without paying for extra scale or complexity.
ServiceTitan
  • More affordable for small or growing businesses: ServiceTitan is enterprise-oriented and expensive, while Kickserv remains budget-friendly.
  • Faster onboarding and simpler setup — less overhead, training, and scale required vs. a large enterprise platform.
  • Good fit for smaller crews or businesses that want straightforward FSM without large-scale features.

Cons

Competitor Kickserv’s Disadvantage
Housecall Pro Mobile app limitations — users report that Kickserv’s mobile app is “inconsistent,” with restricted functionality compared with Housecall Pro’s more polished, mobile-first experience.
Housecall Pro Less flexibility in reporting & analytics — Kickserv offers more basic reporting, which may not meet needs for advanced business insights that Housecall Pro handles more robustly.
Jobber Less streamlined UI/UX — some users find Kickserv’s interface “visually lacking” and less modern than Jobber’s, which can impact ease of use for teams wanting simplicity.
Jobber Fewer advanced automation/customization capabilities — compared to some competitors, Kickserv may lack more sophisticated workflows, template customization, and flexibility.
Larger / more enterprise-oriented FSM tools (e.g. ServiceTitan / full-featured FSM suites) Scalability constraints — Kickserv can be geared to small-to-mid teams; for large operations with many users/locations, its limitations (mobile, reporting, customization) become more apparent.

Reviews

  • G2 Review (Rating: 4.5/5): Owners rate Kickserv 4.5 out of 5 across 180 G2 reviews. One reviewer credited the customisation, writing “The customization options make it easy to accommodate almost any type of service.” Reliability is the sore point: another said “The app seems to log us out quite frequently.”
  • CCapterra Review (Rating: 4.4/5): Capterra’s 387 reviews land close. A six year user wrote that Kickserv “Covers most aspects of running a Service Business” and offers “Good value for cost,” while listing what is missing: “Needs better though out permissions. Specifically in their mobile app. Needs to track expenses better.”
  • 💬App Store Review (Rating: 3.7/5): The gap worth knowing about: the iPhone app technicians actually carry sits at 3.7 out of 5 from 59 ratings, well under the buyer facing scores. A field user wrote in October 2020 that “The app is very user friendly as well as a versatile tool. However, when I can’t use it, I have to bug my boss to get customers info for the day.”

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