IT Retail

Centralize customer data, streamlines marketing, sales, and personalized retail experiences.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

IT Retail Overview

  • Updated November 26, 2025

IT Retail is a specialized CRM solution designed to meet the unique needs of retail businesses. It helps store owners manage customer relationships more effectively by centralizing sales, customer, and inventory data into one platform.

The system supports loyalty programs, personalized promotions, and data-driven insights, which enable retailers to improve customer engagement, optimize daily operations, and increase overall profitability with greater efficiency and accuracy.

Key Features

  • POS system integration : IT Retail connects with hardware like scanners, scales, and card readers, which ensures smooth checkout experiences and reliable payment processing.
  • Inventory management : The software tracks products in real time and supports mass imports, purchase orders, and shelf label printing, which improves control and reduces stock errors.
  • Customer engagement : Built-in loyalty programs, personalized promotions, and flexible payment options help businesses strengthen customer relationships and encourage repeat purchases with consistent experiences.
  • Employee management : It supports multi-employee access with role-based controls and performance tracking, which allows better oversight and accountability across store operations.
  • Business insights : IT Retail provides data-driven analytics and sales reporting, which empower owners to make informed decisions that improve efficiency, growth, and overall profitability.

Price

Plan Listed Price Highlights
Starter US $69 per month Annual billing; for small retail stores with up to 5 employees.
Growth US $99 per month Annual billing; unlimited employees, advanced inventory, loyalty features.
Premium US $149 per month Annual billing; supports multi-store operations, e-commerce integrations.

Check Pricing details: https://www.itretail.com/pricing

Pros

Competitor Pros of IT Retail
Square POS IT Retail provides stronger grocery-focused features such as scale integration, age-restricted item handling, and loyalty programs, which make it better for supermarkets.
Shopify POS IT Retail focuses on in-store retail with deeper inventory tracking and hardware options, which makes it more suitable for high-volume physical stores.
Lightspeed IT Retail combines POS, payments, and hardware into one streamlined package, which reduces complexity for retailers who prefer an all-in-one solution.
Heartland IT Retail earns high user ratings for its ease of use and support, which shows stronger reliability compared to Heartland’s more mixed customer feedback.
Epos Now IT Retail supports advanced loyalty systems and detailed purchase order management, which give it an edge for grocers who need more robust operations.

Cons

Competitor Cons of IT Retail
Square POS IT Retail requires higher upfront investment and more setup time, which makes Square easier to adopt for smaller retailers or new businesses.
Shopify POS IT Retail lacks the seamless online store integration that Shopify provides, which limits options for retailers with a strong e-commerce presence.
Lightspeed IT Retail offers fewer advanced customization and reporting options than Lightspeed, which may reduce flexibility for retailers with complex analytics needs.
Heartland IT Retail does not disclose pricing openly, which can create uncertainty, while Heartland may present clearer pricing structures to potential customers.
Epos Now IT Retail can be costlier and slower to deploy, while Epos Now provides lower entry-level pricing and simpler setup for quick implementation.

Customers' Reviews From Reliable Websites

Trustpilot Review
Capterra Review
Software Advice Review
Yelp Review