- Reasoning Engine: Understands requests, plans actions, executes workflows and adapts across systems.
- Enterprise Search: Searches governed business content across more than 50 supported content systems.
- AI Agents: Provides more than 1,000 agents for cross-application tasks and business workflows.
- Multilingual Use: Supports employee interactions in more than 100 languages.
- Enterprise Controls: Publishes ISO 27001, SOC 2, HIPAA, GDPR and FedRAMP positioning.
- ServiceNow Portfolio Context: Also contributes technology to EmployeeWorks and Otto after the acquisition.
Moveworks
Enterprise-grade AI assistant platform for automated employee support and workflows
Updated August 1, 2026
Moveworks Overview
Moveworks is an enterprise AI assistant for search and action across business applications. Its Reasoning Engine can understand requests, plan steps, execute workflows and adapt, while the platform supports enterprise search, more than 1,000 AI agents, 50+ search-content systems and more than 100 languages.
ServiceNow completed its acquisition of Moveworks on December 15, 2025. Moveworks remains available as a standalone portfolio offering, while its technology also contributes to ServiceNow EmployeeWorks and ServiceNow Otto; this page therefore keeps the Moveworks title without implying that the products are identical.
Key Features
Pricing
| Plan or service | Current price | Key details |
|---|---|---|
| Moveworks enterprise platform | Custom quote | Flexible package, deployment, integrations and support configured with sales |
Pricing source: https://www.moveworks.com/us/en/pricing
Pros
| Comparison | Where Moveworks may fit better |
|---|---|
| ServiceNow native AI | Standalone Moveworks can search and act across a broad application estate while also integrating into the ServiceNow portfolio. |
| Microsoft Copilot | Moveworks emphasizes enterprise search and end-to-end actions across many business systems. |
| Freshservice | The platform targets enterprise-wide employee support and automation beyond a single IT service desk. |
| Zendesk AI | Moveworks spans employee IT, HR, finance and other internal workflows rather than customer support alone. |
| Glean | Moveworks combines search with transactional action and workflow execution. |
Cons
| Comparison | Tradeoffs to check |
|---|---|
| ServiceNow native AI | ServiceNow-centered buyers must distinguish standalone Moveworks, EmployeeWorks and Otto when scoping a purchase. |
| Microsoft Copilot | No public dollar price is available, so cost comparisons require matched enterprise quotes. |
| Freshservice | The enterprise integration surface can require more implementation and backend configuration than a narrower service desk. |
| Zendesk AI | A broad employee platform may be excessive for teams needing only one support channel. |
| Glean | Buyers should verify which search systems, actions and agents are available for their exact applications. |
Reviews
- G2 / ServiceNow EmployeeWorks Review (Rating: 4.4/5 from 127 reviews): The former Moveworks profile now covers ServiceNow EmployeeWorks, which incorporates Moveworks technology. Users discuss ease of use, integrations and IT/HR automation, with setup and backend configuration among the tradeoffs.
- SoftwareReviews Moveworks Review (Rating: 6.4/10 from 11 reviews): This exact-product but very small pool reports 81% likelihood to recommend, 90% planning to renew and 75% cost/value satisfaction, alongside mixed relationship labels.
