- Omnichannel Inbox: Manage email, live chat, SMS, social media, and web messaging from a single unified dashboard.
- Shopify & Ecommerce Integration: Deep integrations with Shopify and ecommerce platforms to view orders, customer data, and history directly in conversations.
- Live Chat & Messaging: Customizable chat widgets with proactive messages, chat routing, and real-time customer engagement.
- Automation & Macros: Automate repetitive tasks with rules, triggers, canned responses, and workflows to improve response speed.
- FAQ & Help Center: Built-in knowledge base tools to create searchable FAQs and self-service support portals.
- Team Collaboration Tools: Internal notes, assignments, collision detection, and shared inbox features for efficient teamwork.
Re:amaze
Omnichannel customer support and helpdesk platform for ecommerce-focused teams
Updated February 27, 2026
Re:amaze Overview
Re:amaze is a cloud-based customer support and engagement platform designed for ecommerce and online businesses. It unifies email, live chat, social messaging, SMS, and helpdesk workflows into a single dashboard.
Known for strong Shopify integration, Re:amaze helps teams manage customer conversations, automate responses, build FAQs, and deliver faster, more personalized support across channels.
Key Features
Pricing
| Plan | Price |
|---|---|
| Basic | $29/mo (Billed Monthly) / $26.10/mo (Billed Annually) |
| Pro | $49/mo (Billed Monthly) / $44.10/mo (Billed Annually) |
| Plus | $69/mo (Billed Monthly) / $62.10/mo (Billed Annually) |
| Starter | $59/mo (Flat Rate, Billed Monthly) |
| Enterprise | Custom (Contact Sales) |
Price details: https://www.reamaze.com/pricing
Pros
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, Re:amaze is typically more affordable for small to mid-sized teams and easier to set up. It combines live chat, email, social, SMS, and proactive messaging in one interface without complex configuration, making it appealing for ecommerce and SaaS teams that want fast deployment and lower overhead. |
| Intercom | Re:amaze offers similar live chat, bots, and proactive messaging capabilities at a significantly lower price point than Intercom. It also includes multi-brand support and helpdesk features in standard plans, making it more cost-effective for growing businesses that need both customer support and engagement tools. |
| Freshdesk | Compared to Freshdesk, Re:amaze excels in real-time customer engagement with live visitor monitoring, Peek co-browsing, and proactive cues. Its interface feels more streamlined for chat-first support, especially for ecommerce brands that want to actively convert visitors while handling support conversations. |
| Help Scout | Re:amaze provides stronger omnichannel support than Help Scout by natively including live chat, social messaging, SMS, and push notifications. The addition of AI-assisted replies, chatbots, and proactive campaigns makes it better suited for teams that want both reactive support and active customer engagement. |
| Tidio | While Tidio focuses heavily on chat, Re:amaze delivers a more complete helpdesk experience with shared inboxes, workflows, reporting, and multi-brand management. It scales better for larger teams that need collaboration tools, role permissions, and deeper customer context across channels. |
Cons
Competitor |
Cons |
|---|---|
| Zendesk | Compared to Zendesk, Re:amaze has less advanced enterprise-grade customization and ecosystem depth. Large organizations with complex workflows, heavy ITSM needs, or extensive marketplace requirements may find Zendesk more suitable despite its higher cost and steeper learning curve. |
| Intercom | Re:amaze’s AI and automation features are improving, but Intercom still leads in conversational AI sophistication and customer journey orchestration. Businesses heavily focused on advanced AI-driven onboarding, product tours, and lifecycle messaging may find Intercom more powerful. |
| Freshdesk | Freshdesk offers stronger ticketing depth, SLA management, and traditional helpdesk controls. Re:amaze can feel more chat-centric, which may be limiting for teams that rely heavily on formal ticket workflows, IT-style incident management, or complex escalation rules. |
| Help Scout | Help Scout emphasizes simplicity and email-based support, which some teams prefer. Re:amaze’s broader feature set can feel overwhelming for small teams that only need basic shared inbox functionality without live chat, bots, or proactive engagement tools. |
| Tidio | Tidio is generally cheaper for very small teams and startups focused purely on chat automation. Re:amaze’s per-agent pricing and advanced features may be overkill for businesses that do not need a full helpdesk, reporting, or multi-channel support infrastructure. |
Reviews
- Trustpilot Review (Rating: 1/5): Multiple reviewers call Re:amaze a “scam company” and accuse it of enabling “closing down scams” promoted on Facebook. One customer said the support team used “4 different names” and sent identical email replies while refusing refunds, and another described “shoddy goods” and slow delivery with refund requests going unanswered for days.
- shopify.com Review: A long-term user of five years complained that the front-line team “gate keep proper technical support” and that new AI tools like the “shopping assistance bot” and “AI FAQ bot” fail to answer basic questions such as shipping costs. Others report the app “streamlined our customer service process” by centralizing emails and social messages, and praise account manager Dakota T for educational guidance that improved automations.
- TechRadar Review: Feedback highlights “an incredible feature set for a surprisingly low price” and notes that Re:amaze delivers “a lot of features” compared to competitors, with value for money driving much of the positive sentiment.
- G2 Review (Rating: 4.6/5): Reviewers describe Re:amaze as a flexible helpdesk that unifies live chat, email, social media, SMS/MMS, and VOIP in one platform. Teams point to tools like “Re:amaze Cues,” Chatbots, and the “Live Dashboard” to monitor customer activity in real time, along with native integrations for Shopify, Stripe, and Slack that simplify daily workflows.
- tidio.com Review: Users value the strong multichannel inbox that combines email, live chat, social messages, and SMS into a single view, plus built-in chatbots and workflows available on lower-tier plans. Criticism centers on a limited search function that makes older conversations hard to find, minimal help center customization, and a “clunky” settings layout when configuring advanced workflows.
- Software Advice Review (Rating: 4.8/5): Customers applaud its simplicity and the way it visualizes customer conversations while blending live chat with helpdesk tools. Several note fast replies from the support team and say they build knowledge base articles over time to deflect repetitive questions, though one mentions the site can feel “a bit laggy” and requires occasional refreshes.
- Capterra Review (Rating: 9/10): One marketing director labeled it the “Best value for features” and praised its superior customization and live engagement workflows compared to alternatives like Comm100. Another CEO highlighted the Shopify integration that allows emails directly from the order dashboard and credited Re:amaze’s quick, helpful customer support for making the switch from Zendesk and Trengo worthwhile.
