- Omnichannel Inbox: Manage email, live chat, SMS, social media, and web messaging from a single unified dashboard.
- Shopify & Ecommerce Integration: Deep integrations with Shopify and ecommerce platforms to view orders, customer data, and history directly in conversations.
- Live Chat & Messaging: Customizable chat widgets with proactive messages, chat routing, and real-time customer engagement.
- Automation & Macros: Automate repetitive tasks with rules, triggers, canned responses, and workflows to improve response speed.
- FAQ & Help Center: Built-in knowledge base tools to create searchable FAQs and self-service support portals.
- Team Collaboration Tools: Internal notes, assignments, collision detection, and shared inbox features for efficient teamwork.
Re:amaze
Omnichannel customer support and helpdesk platform for ecommerce-focused teams
Updated July 29, 2026
Re:amaze Overview
Re:amaze is a cloud-based customer support and engagement platform designed for ecommerce and online businesses. It unifies email, live chat, social messaging, SMS, and helpdesk workflows into a single dashboard.
Known for strong Shopify integration, Re:amaze helps teams manage customer conversations, automate responses, build FAQs, and deliver faster, more personalized support across channels.
Key Features
Pricing
| Plan | Price |
|---|---|
| Basic | $29/mo per team member (Billed Monthly) / $26.10/mo (Billed Annually) |
| Pro | $49/mo per team member (Billed Monthly) / $44.10/mo (Billed Annually) |
| Plus | $69/mo per team member (Billed Monthly) / $62.10/mo (Billed Annually) |
| Starter | $59/mo Flat Rate (unlimited team members, capped at 500 responded conversations per month) |
Annual billing saves 10%. Every plan includes the Re:amaze AI Agent with 5 (Basic), 10 (Pro), or 20 (Plus) AI resolutions per user per month; additional resolutions cost $0.85 each.
Pricing source: https://www.reamaze.com/pricing
Pros
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, Re:amaze is typically more affordable for small to mid-sized teams and easier to set up. It combines live chat, email, social, SMS, and proactive messaging in one interface without complex configuration, making it appealing for ecommerce and SaaS teams that want fast deployment and lower overhead. |
| Intercom | Re:amaze offers similar live chat, bots, and proactive messaging capabilities at a significantly lower price point than Intercom. It also includes multi-brand support and helpdesk features in standard plans, making it more cost-effective for growing businesses that need both customer support and engagement tools. |
| Freshdesk | Compared to Freshdesk, Re:amaze excels in real-time customer engagement with live visitor monitoring, Peek co-browsing, and proactive cues. Its interface feels more streamlined for chat-first support, especially for ecommerce brands that want to actively convert visitors while handling support conversations. |
| Help Scout | Re:amaze provides stronger omnichannel support than Help Scout by natively including live chat, social messaging, SMS, and push notifications. The addition of AI-assisted replies, chatbots, and proactive campaigns makes it better suited for teams that want both reactive support and active customer engagement. |
| Tidio | While Tidio focuses heavily on chat, Re:amaze delivers a more complete helpdesk experience with shared inboxes, workflows, reporting, and multi-brand management. It scales better for larger teams that need collaboration tools, role permissions, and deeper customer context across channels. |
Cons
Competitor |
Cons |
|---|---|
| Zendesk | Compared to Zendesk, Re:amaze has less advanced enterprise-grade customization and ecosystem depth. Large organizations with complex workflows, heavy ITSM needs, or extensive marketplace requirements may find Zendesk more suitable despite its higher cost and steeper learning curve. |
| Intercom | Re:amaze’s AI and automation features are improving, but Intercom still leads in conversational AI sophistication and customer journey orchestration. Businesses heavily focused on advanced AI-driven onboarding, product tours, and lifecycle messaging may find Intercom more powerful. |
| Freshdesk | Freshdesk offers stronger ticketing depth, SLA management, and traditional helpdesk controls. Re:amaze can feel more chat-centric, which may be limiting for teams that rely heavily on formal ticket workflows, IT-style incident management, or complex escalation rules. |
| Help Scout | Help Scout emphasizes simplicity and email-based support, which some teams prefer. Re:amaze’s broader feature set can feel overwhelming for small teams that only need basic shared inbox functionality without live chat, bots, or proactive engagement tools. |
| Tidio | Tidio is generally cheaper for very small teams and startups focused purely on chat automation. Re:amaze’s per-agent pricing and advanced features may be overkill for businesses that do not need a full helpdesk, reporting, or multi-channel support infrastructure. |
Reviews
- Trustpilot Review (Rating: 1.4/5, 55 reviews): Nearly all of these reviews come from shoppers of online stores that use Re:amaze to run their support email, not from teams using the helpdesk itself — the profile is unclaimed and reads like a complaints board for those merchants. Reviewers describe sellers hiding behind support agents using “4 different names,” “shoddy goods, delivered slowly” from stores like Smith Wardrobe, and refund requests going unanswered; one reviewer goes further and accuses Re:amaze of propping up “closing down scams” promoted on Facebook by continuing to service those stores.
- Shopify App Store Review (Rating: 4.5/5, 143 reviews): A merchant of about five years complained that the front-line team “gate keep proper technical support” and that new AI tools like the “shopping assistance bot” and “AI FAQ bot” fail to answer basic questions such as shipping costs. Others report the app “streamlined our customer service process” by centralizing emails and social messages, and praise account manager Dakota T for educational guidance that improved automations.
- TechRadar Review: Feedback highlights “an incredible feature set for a surprisingly low price” and notes that Re:amaze delivers “a lot of features for a good price” compared to competitors, with value for money driving much of the positive sentiment.
- G2 Review (Rating: 4.6/5, 140 reviews): One reviewer calls it an “absolutely amazing tool, very intuitive and integrates well,” praising the flexibility, the multi-brand approach, affordable pricing, and newer AI features that pull answers from the FAQ. A small-business VP describes it as “an efficient all in one platform with predictable pricing” that wraps every sales channel into one place.
- tidio.com Review: Users value the strong multichannel inbox that combines email, live chat, social messages, and SMS into a single view, plus built-in chatbots and workflows available on lower-tier plans. Criticism centers on a limited search function that makes older conversations hard to find, minimal help center customization, and a “clunky” settings layout when configuring advanced workflows.
- Capterra Review (Rating: 4.8/5, 53 reviews): One marketing director labeled it the “Best value for features” (rating it 9/10 on likelihood to recommend) and praised its customization and live engagement workflows after also considering Comm100. Another reviewer highlighted the Shopify integration that allows emails directly from the order dashboard and credited Re:amaze’s quick, helpful customer support for making the switch from Zendesk and Trengo worthwhile.
