SuiteCRM

SuiteCRM helps small businesses manage customer relationships, sales, marketing, and workflows efficiently.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

SuiteCRM Overview

  • Updated December 16, 2025

SuiteCRM is an open-source customer relationship management platform designed to help small and mid-sized businesses streamline their operations. It provides tools for sales automation, marketing campaigns, customer support, and workflow management, all in one system.

With its high level of customization, businesses can adapt the platform to meet their specific needs while maintaining cost efficiency. SuiteCRM also promotes collaboration and improves customer engagement through centralized data access.

Key Features

  • Customer management : SuiteCRM allows businesses to keep all customer details in one place, which helps teams easily access and update records.
  • Sales automation : The system supports lead tracking, opportunity management, and forecasting, which makes it easier to move prospects through the sales pipeline.
  • Marketing campaigns : SuiteCRM provides tools to design and manage campaigns, and it tracks performance to improve engagement with potential customers.
  • Customer support : The platform includes case management and service modules that help teams resolve issues faster and maintain customer satisfaction.
  • Workflow automation : SuiteCRM can automate daily tasks and approval processes, which saves time and reduces manual errors.
  • Customization : The software can be tailored to fit unique business needs, which allows organizations to create modules, fields, and layouts that match their processes.
  • Reporting and analytics : SuiteCRM generates detailed reports and dashboards that give businesses insights into sales, marketing, and customer service activities.
  • Collaboration tools : The system makes it easier for teams to work together through shared data and communication features, which improves efficiency.
  • Integration : SuiteCRM connects with third-party applications and tools, which extends its functionality and ensures smooth operations across systems.

Price

Plan Name Price (excl. VAT, billed annually) Key Inclusions
Starter £130.00 per month Shared hosting, Silver Support, migration, core upgrades; for up to ~10 users
Business £180.00 per month Enhanced performance, extra storage, business features; up to ~50 users
Premium £280.00 per month Best performance, large storage, flexibility; up to ~150 users
Dedicated from £3,200 per year Dedicated resources, scalable enterprise-grade environment

Check Pricing details: https://suitecrm.com/suitecrmhosted/

Pros

Competitor Pros of SuiteCRM
Salesforce Sales Cloud SuiteCRM is open‑source and free to self‑host, and that gives full control without licensing fees.
HubSpot CRM SuiteCRM provides deep flexibility in customization without subscription limits, and costs much less.
Zoho CRM It avoids vendor lock‑in and relies on a transparent, community‑driven model.
Pipedrive SuiteCRM includes extensive modules and integrations without extra charges.
Odoo CRM It stays focused on core CRM needs and remains lighter, which makes it easier to manage than ERP‑heavy alternatives.

Cons

Competitor Cons of SuiteCRM
Salesforce Sales Cloud It does not match Salesforce’s polished AI tools and enterprise‑grade support.
HubSpot CRM SuiteCRM can be more technical to set up and presents a steeper learning curve.
Zoho CRM It lacks the seamless integrations and polished ecosystem that Zoho delivers.
Pipedrive Users often find its interface more dated and less intuitive than Pipedrive’s modern UX.
Odoo CRM It does not offer the broader ERP features—like inventory or billing—that Odoo bundles.

Verified Customer Reviews

G2 Review
Reddit Review
Capterra Review
Getapp Review
Software Advice Review