- Predictive, Preview & Progressive Dialing: Multiple dialing modes optimize call pacing and maximize live connections.
- Agent Dashboard™: Unified agent desktop for call control, CRM access, call notes, and live call handling.
- Built‑in CRM: Native CRM with contact management, opt‑in/out handling, and automatic reporting.
- Workflow Automation: Trigger‑based automation for calls, texts, emails, and drip campaigns.
- Telephony Integrations: Works with most VoIP providers, SIP trunks, IP PBX systems, and analog lines.
- Cloud & On‑Premise Deployment: Flexible deployment options for businesses of all sizes.
Voicent Predictive Dialer
Cloud and on‑premise predictive dialing software to maximize outbound call productivity
Updated July 29, 2026
Voicent Predictive Dialer Overview
Voicent Predictive Dialer is an all‑in‑one outbound call center solution offering predictive, preview, progressive, and manual dialing modes.
Available as both cloud and on‑premise software, it helps businesses dramatically increase agent productivity by automating call attempts, skipping unanswered calls, and connecting agents only to live contacts. Built‑in CRM, automation tools, and broad telephony integrations support scalable campaigns across industries.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Voicent Cloud Flexible Plan | $19/agent/month (Billed Monthly) | Predictive, preview & progressive dialing; Built‑in CRM & automation; Cloud hosting with quick setup |
| On‑Premise Predictive Dialer (Buy‑to‑Own) | Starting from $1,299 (One‑time license) | No per‑minute fees; International calling support; Full control on local infrastructure |
Price details: https://www.voicent.com/predictive-dialer-pricing.php
Pros
Competitor |
Pros |
|---|---|
| Five9 | Compared to Five9, Voicent is significantly more affordable for small and mid‑sized teams. Its flat per‑agent pricing avoids long‑term contracts, while offering core predictive dialing features that are easier to configure and manage without extensive onboarding or enterprise‑level complexity. |
| RingCentral Contact Center | Voicent provides stronger outbound‑focused automation and predictive dialing at a lower cost than RingCentral. It is simpler to deploy for outbound campaigns and offers on‑premise ownership, which RingCentral does not support. |
| Dialpad | While Dialpad emphasizes AI voice features, Voicent excels in dialing efficiency and campaign control. Voicent’s predictive algorithms and CRM‑centric workflows make it more practical for high‑volume outbound calling scenarios. |
| CallFire | Voicent offers live‑agent predictive dialing, whereas CallFire focuses more on broadcast and IVR campaigns. Businesses needing agent‑based sales or fundraising benefit from Voicent’s deeper CRM and agent productivity tools. |
| Genesys Cloud | Compared to Genesys, Voicent is far easier to set up and maintain, with much lower upfront and ongoing costs. It delivers essential predictive dialing without the complexity of a full enterprise contact center platform. |
Cons
Competitor |
Cons |
|---|---|
| Five9 | Voicent lacks the advanced AI analytics, workforce optimization, and omnichannel depth that Five9 provides, which may limit very large enterprises with complex inbound and outbound requirements. |
| RingCentral Contact Center | RingCentral offers a more modern UI and native video collaboration tools. Voicent’s interface, while functional, feels more utilitarian and focused strictly on call center operations. |
| Dialpad | Dialpad’s AI transcription and real‑time coaching features are more advanced. Voicent prioritizes dialing efficiency over AI‑driven conversation intelligence. |
| CallFire | For simple mass voice broadcasts or SMS‑heavy campaigns, CallFire can be faster to launch. Voicent is more feature‑rich but may feel heavier for basic notification use cases. |
| Genesys Cloud | Genesys offers broader omnichannel and enterprise integrations. Voicent may require additional customization or third‑party tools for companies needing deep digital channel support. |
Reviews
- Capterra Review (Rating: 5.0/5 from 5 reviews): The perfect score rests on a very thin base – five reviews, four of them vendor referred with an incentive, and all posted between 2014 and 2019. A wholesale CEO running roughly 25 agents on the on-premise call center suite reported that “we have almost doubled our sales with the group once the software is fully deployed,” and a political campaign volunteer valued the bundled CRM, saying “the best part is the CRM comes with it, so that made everything much more affordable for us.” The one recurring complaint is platform bound: the “soft phone only works on Windows, but most operations can be done in a browser.”
