Vtiger

Manage sales, marketing, and customer relationships efficiently.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Vtiger Overview

  • Updated November 28, 2025

Vtiger is a customer relationship management platform designed to help small businesses streamline sales, marketing, and support activities in one system. It offers tools for managing leads, tracking deals, automating campaigns, and providing customer service.

With built-in collaboration and reporting features, it allows teams to work together efficiently while gaining valuable insights, which makes it easier to strengthen client relationships and drive steady business growth.

Key Features

  • Contact Management: Store and organize all customer and lead information in one place and shows past communications and history.
  • Sales Automation: Handle leads, track opportunities, manage quotes, and forecast sales to keep the team focused and efficient.
  • Marketing Automation: Send emails, handle campaigns, nurture leads, and manage social and SMS outreach to support conversion efforts.
  • Help Desk & Support: Create tickets, support customer self-service, manage SLAs, and hosts knowledge base content to resolve issues quickly.
  • Mobile App: Give team members a way to access CRM data on iOS or Android and stay connected when they are away from their desks.
  • Analytics & Reporting: Build dashboards, charts, and reports that help teams see performance trends and make smart decisions.
  • AI-Powered Tools: Offer smart features like Calculus AI, chatbots, prediction tools, and prompt designers that support teams in acting quickly and strategically.
  • Collaboration & Project Management: Bring in tools for document sharing, calendars, tasks, and workflows so teams work well together across sales, support, and operations.
  • Low-Code Platform (VTAP): Let developers customize and extend the platform and create add-ons without heavy coding work.
  • LMS Portal: Provides a built-in learning system for creating and sharing training courses and quizzes for staff, clients, or partners.

Price

Plan Name Standard User Price (per user/month) Single App User Price (per user/month) Key Inclusions (Standard User)
One Pilot Free (US $0) — Lead & Contact Management, Marketing Automation, Project Mgmt, Sales Pipeline, Help Desk, Mobile App (max 10 users, 3,000 records)
One Growth US $12 — Everything in One Pilot, plus AI features, lead management, sales automation, marketing automation, help desk enhancements, inventory management, reporting (max 15 users, 100,000 records)
One Professional US $30 US $20 Everything in One Growth, plus expanded Salesforce automation, marketing automation (higher email limits), help desk, conversations, dashboards, inventory, projects, process designer
One Enterprise US $42 US $30 Everything in One Professional, plus contact engagement insights (“Best Time to Contact”), multi-currency, internal ticketing and help desk enhancements, advanced project management features
One AI US $50 US $38 Everything in One Enterprise, plus comprehensive built-in AI (predictive/generative AI, natural language querying, voice assistant integration, chatbot, booster packs)

Pricing Page: https://www.vtiger.com/pricing/

Pros

Competitor Pros of Vtiger
Salesforce Sales Cloud Vtiger offers a more affordable, user-friendly solution that is easier to set up and navigate. It gives strong sales, support, and marketing tools in one place and offers both cloud and on-premise options for flexible deployment.
Zoho CRM Vtiger delivers similar automation and support features at a good value. It has the backing of an open-source community and provides solid inventory and project features.
HubSpot CRM Vtiger matches HubSpot’s free-tier appeal and adds deeper control over workflows, customization, and support without charging high upgrade fees.
Pipedrive Vtiger rivals Pipedrive on ease of use and pipeline visibility and adds more built-in features in marketing, help desk, and AI that reduce the need for extra tools.
Bitrix24 Vtiger stays competitive by offering CRM plus project, support, and inventory tools under one roof and balances cost with an open-source foundation for customization.

Cons

Competitor Cons of Vtiger
Salesforce Sales Cloud Vtiger lacks the vast integration library, ecosystem, and advanced AI and analytics that Salesforce brings, and it has lower engine scores in pipeline and contact management.
Zoho CRM Vtiger may feel less polished and misses integrations that come standard with Zoho’s broader business suite, and it does not offer the same level of CRM-ecosystem tie-ins.
HubSpot CRM Vtiger doesn’t provide HubSpot’s marketing design polish, intuitive onboarding, or brand recognition; some may find Vtiger’s interface less modern.
Pipedrive Vtiger introduces more complexity with its wider feature set, which may feel overwhelming to teams looking for simple, focused sales pipeline management.
Bitrix24 Vtiger’s open-source flexibility can require more technical setup and team maintenance compared to Bitrix24’s ready-made bundled collaboration tools.

Customers' Reviews From Reliable Websites

G2 Review
Trustpilot Review
Gartner Review
Capterra Review