Zendesk

Zendesk Sell

Manage sales pipelines and improve customer relationships.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Zendesk Sell Overview

  • Updated December 19, 2025

Zendesk Sell is a sales-focused CRM designed to help small businesses organize their leads, track customer interactions, and manage their pipelines more effectively. It provides tools for email tracking, task automation, and performance reporting, which support better decision-making and faster sales cycles.

The CRM also integrates with other Zendesk products, offering businesses a streamlined solution for both sales and customer support management.

Key Features

  • Email Integration : Sync directly with the CRM so all emails and conversations are recorded in one place.
  • Sales Engagement Tools : Provide lead generation support and help create consistent follow-up sequences.
  • Task Player : Organize sales tasks into a clear order so daily activities are completed more efficiently.
  • Call and Text Logging : Store records of calls and text messages, which keeps customer history easy to access.
  • Smart Lists and Templates : Allow filtering of leads and deals in real time and enable reuse of email templates.
  • Sequences : Let teams set up email and task steps that follow a custom schedule automatically.
  • Power Dialer : Dial through prospect lists automatically so salespeople can focus on conversations.
  • Bulk Outreach : Send mass emails that can still be personalized for each contact.
  • Sales Triggers : Automate repetitive tasks based on preset rules and conditions.
  • Customizable Pipelines and Deal Tracking : Support pipelines that fit actual sales processes and allow easy monitoring of deal progress.
  • Unified Customer View : Combine all sales and support activity into one profile so teams have complete context.
  • Forecasting and Reporting : Offer dashboards and reports that help managers track performance and plan ahead.
  • Mobile App with Geolocation : Let sales staff manage deals while traveling and tag visit locations.
  • API and Marketplace Integrations : Connect Sell with over a thousand other apps and systems through its API and marketplace.

Price

Plan Name Price (per user/month, billed annually) Key Inclusions
Sell Team US $19 Essentials: lead/contact/deal tracking, mobile CRM, email/calendar integration, call tracking, pre-built dashboards
Sell Growth US $55 Includes Team features plus forecasting, advanced analytics, multiple pipelines, product/catalog tools
Sell Professional US $115 Builds on Growth with task automation, lead/deal scoring, roles & permissions, advanced customization
Sell Enterprise US $169 All Professional features plus enterprise-level functionalities, unlimited pipelines

Official Pricing Page: https://www.zendesk.com/pricing/

Pros

Competitor Pros of Zendesk Sell
Salesforce Sales Cloud Zendesk Sell is easier to learn and set up and it costs less, which fits small teams that want a simple system that works right away.
HubSpot Sales Hub Zendesk Sell offers strong email and call tracking and simplifies pipelines. Its pricing tends to be more predictable when compared to the tiered complexity of HubSpot.
Freshsales Zendesk Sell stands out for its clean interface and built-in reporting, which helps sales teams focus on tasks rather than learning complicated dashboards.
Zoho CRM Zendesk Sell often feels more straightforward and less cluttered, so teams can manage contacts and deals without facing overwhelming options.
Pipedrive Zendesk Sell gives a broader view of customer activity by including email, calls, and support together. That helps teams see context without switching tools.

Cons

Competitor Cons of Zendesk Sell
Salesforce Sales Cloud Zendesk Sell lacks Salesforce’s advanced automation and deep customization. Larger organizations may need capabilities that Zendesk doesn’t support yet.
HubSpot Sales Hub Zendesk Sell does not offer the same breadth of marketing and content tools that HubSpot blends in. That limits its appeal for teams handling both sales and marketing from one place.
Freshsales Zendesk Sell offers fewer AI‑driven insights like lead scoring and forecasting that Freshsales provides, which may limit data‑informed decision making.
Zoho CRM Zendesk Sell gives less flexibility in automating workflows and customizing modules compared to Zoho’s expansive toolkit.
Pipedrive Zendesk Sell’s interface can feel less visually intuitive than Pipedrive’s drag‑and‑drop pipelines, especially for users who prefer a highly visual workflow.

Verified Customer Reviews

G2 Review
Forbes Review
The CRO Club Review
TechRadar Review
Gartner Review