GLPI Project IT Asset Tracking Review (2026): IT Asset Tracking With Helpdesk Workflow

A practical look at GLPI pricing, technology assets, tickets, hosting choices, and alternatives.

Updated June 28, 2026

By James Han · How we review

4.1 MAQTOOB rating

Our Verdict

GLPI deserves attention when asset inventory and support tickets need to live near each other. Contracts and software records can add useful context, but the service-desk workflow is the reason to consider it over a lightweight inventory app.

Test it with one device group, a few real tickets, and the plugins you expect to use. Review permissions and reports first. Then decide who owns hosting responsibility and ongoing upkeep before expanding. Compare Snipe-IT when you only need inventory records.

A good fit if you

  • You want technology assets and tickets in the same workspace.
  • Your team can maintain device, user, software, and contract records.
  • Hosting choice and support level are part of the buying decision.
  • You have service owners for imports and plugin decisions.

Look elsewhere if you

  • You only need lightweight device checkout.
  • Your team has no owner for plugins, imports, and fields.
  • Maintenance work orders are more important than technology tickets.
  • You need a consumer-style asset app with minimal setup.
Next step: write down the problem you need solved, ask the vendor for a quote, test one real workflow, then compare alternatives before you commit.

What Is GLPI Project IT Asset Tracking?

GLPI is service management and asset tracking software from the GLPI Project and Teclib. It helps service desks manage devices, tickets, users, contracts, software records, and support workflows in one system instead of separating tickets from asset inventory.

GLPI Project IT Asset Tracking Pros and Cons

Pros

  • Connects assets to tickets — Service desk staff can see device context beside support work.
  • Flexible deployment choices — Teams can choose cloud or private cloud paths with support.
  • Useful ITSM depth — Contracts and software records can live near users and helpdesk work.
  • Plugin ecosystem exists — IT teams can extend GLPI when they have a clear owner.

Cons

  • Setup needs service ownership — Imports, plugins, and fields can sprawl without a responsible team lead.
  • Interface depth can slow beginners — New users may need time before tickets and assets feel organized.
  • Hosting choices add decisions — Cloud, private cloud, and support responsibilities should be compared early.
  • Plugin needs can expand — Teams should test must-have plugins before rollout.

Key Features

Feature Functions Plan
Hosted GLPI with unlimited assets IT teams can run GLPI in the cloud with unlimited assets, end users, and L3 support. GLPI Network Public Cloud
Dedicated private cloud Teams that need dedicated resources can choose the private cloud path from 25 agents. GLPI Network Private Cloud
Small-team support package A smaller IT team can add GLPI Network support around a limited asset count. GLPI Network Basic
Higher asset ceiling Service desks with more agents and assets can move to a larger fixed monthly support plan. GLPI Network Standard
Advanced plugins and larger scale Bigger IT teams can review the advanced package when plugin access and larger limits matter. GLPI Network Advanced

Who Uses GLPI Project IT Asset Tracking — and For What

Service desks with device context

When device records need to stay visible during support work.

Pilot one service desk and asset register together.

Service desks with inventory lists

When request intake, assignment, and asset lookup need one system.

Test inventory updates with real ticket history.

IT leaders with hosting decisions

When cloud, private cloud, plugins, and support level must be compared.

Review hosting and support responsibilities early.

Pricing

plan price best for
GLPI Network Public Cloud 19 €/IT agent/month excl. VAT Teams that want hosted GLPI with unlimited assets and L3 support from one agent.
GLPI Network Private Cloud 21 €/IT agent/month excl. VAT; from 25 agents Teams that need dedicated resources, higher storage, and private cloud deployment.
GLPI Network Basic 100 €/month excl. VAT Small IT teams with up to 10 agents and 500 assets.
GLPI Network Standard 300 €/month excl. VAT IT teams with up to 50 agents and 5,000 assets.
GLPI Network Advanced 1000 €/month excl. VAT Larger teams with more than 50 agents and more than 5,001 assets.

Source: Official pricing page

Custom support needs may apply beyond the listed rows. VAT/tax is excluded. Review hosting and storage. Check plugins, backups, migration, and cancellation terms.

Prices checked 2026-06-28 against official product sources.

Integrations

List the systems that own identity, monitoring, procurement, or support requests. Test imports and plugin needs with a small data set. Check API and authentication options before moving live tickets. Make sure one tech owner maintains asset fields after rollout.

Getting Started: What Implementation Actually Takes

Start with one device group and one service desk queue. Import a few assets and create tickets against them. Check software, contracts, users, and locations in the same workflow. Build one report the service desk manager will trust. Review plugins, hosting, migration, and support terms before rollout.

What Users Say

G2 4.6/5 · 40 reviews

What works well

  • Service desks like keeping technology assets, tickets, and changes in one organized system.
  • IT teams like the open-source flexibility, plugins, and asset depth when they have someone to maintain the setup.

What gets frustrating

  • Plugin updates and version differences can make maintenance feel clunky.
  • Some users want better integration and reporting behavior after the core ticket workflow is running.
MAQTOOB take: GLPI works better for teams that can own configuration and extensions. Test plugins, reporting, and updates before treating it as a simple inventory app.

Top GLPI Project IT Asset Tracking Alternatives

  • Choose Snipe-IT if open-source IT asset inventory is enough without service desk depth.
  • Choose Reftab if equipment reservations and device assignment matter more than tickets.
  • Choose UpKeep if maintenance work orders matter more than tech tickets and software records.

Frequently Asked Questions

Is GLPI pricing public?

Yes. The official pricing page lists cloud and network support options.

Does GLPI have an open-source option?

GLPI is known as an open-source ITSM project, while paid GLPI Network options add hosted service or vendor support.

What should you test first?

Test one asset record, one ticket, plugin needs, reporting, imports, and hosting responsibilities.

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