- Outsourced customer care: Provide customer sales and support through managed agent programs.
- Customized contact centers: Design delivery operations around client channels and service requirements.
- Digital acquisition: Support online customer acquisition and order-orchestration work.
- CX outreach: Run email, text and web survey or feedback programs.
- Analytics: Visualize customer feedback and operating performance.
ibex.co
Outsourced customer care, digital acquisition and CX analytics programs
Updated August 3, 2026
ibex.co Overview
IBEX is a digital customer-experience outsourcer. It builds and operates customer-care programs using agents, contact-center delivery locations, technology and performance management. The current portfolio also includes digital customer acquisition and survey, feedback and analytics services. Engagement scope and price are customized rather than sold as a public software plan.
Key Features
Pricing
| Offer | Current price | Billing and scope |
|---|---|---|
| ibex CX outsourcing | Contact for pricing | Programs, channels, staffing, locations and technology scope determine the engagement |
IBEX is a business-process and customer-experience outsourcing provider, not a self-serve software subscription.
Pricing source: https://www.ibex.co/contact-us
Pros
- Managed delivery: IBEX supplies people, operations and technology rather than only a tool.
- Lifecycle coverage: Care, acquisition and feedback can be handled across connected programs.
- Global delivery model: The provider operates multiple service-delivery locations for scaled programs.
Cons
- Not self-serve software: The offer is an outsourced operating relationship.
- No public price: Staffing, location, channel and program scope drive a custom proposal.
- Vendor dependency: Service quality depends on governance, workforce execution and the contracted delivery model.
