- Ticket management : The system centralizes all customer issues and inquiries, which ensures quick tracking, faster resolution, and greater visibility across service operations.
- Omnichannel support : It allows businesses to handle requests from phone, email, chat, and social channels, which creates a seamless and unified customer experience.
- Workflow automation : Automated workflows route tickets, assign tasks, and send timely updates, which helps service teams improve efficiency and maintain consistent service standards.
- Unified customer profiles : Every customer’s history, interactions, and preferences are stored in one place, which enables more personalized engagement and faster issue resolution.
- Real-time reporting : Managers gain access to dashboards and performance metrics, which support better decisions, track team productivity, and highlight areas needing improvement.
LeadSquared’s Service CRM
Manage customer service, automate workflows, and track support.
Updated July 18, 2026
LeadSquared’s Service CRM Overview
LeadSquared’s Service CRM is a customer relationship management platform designed to simplify service operations and improve customer satisfaction. It helps businesses manage inquiries, automate workflows, and track support activities in one place. The system provides detailed reporting and customer insights, which support faster issue resolution and better decision-making.
With its user-friendly interface, it allows teams to collaborate efficiently and ensures consistent, high-quality customer service across different communication channels.
Key Features
Pricing
| Plan / Product | Price* | Notes |
|---|---|---|
| Sales CRM “Sales Pro” | US $60 per user/month (billed annually) | Base price listed on the Sales CRM pricing page. |
| Sales CRM “Sales Super” | US $100 per user/month (billed annually) | Higher tier listed on same page. |
LeadSquared does not publish pricing for Service CRM itself; quotes are provided on request. The rates above are for the related Sales CRM product.
Pricing source: https://www.leadsquared.com/sales-crm-pricing/
Pros
| Competitor | Pros of LeadSquared’s Service CRM |
|---|---|
| Zendesk Service Suite | LeadSquared runs service on the same platform as its Sales CRM (published at $60–$100 per user/month billed annually), with parent-child ticket linking and AI-assisted summarization built into the Service CRM. Zendesk’s comparable tiers cost $55 (Suite Team) to $115 (Suite Professional) per agent/month billed annually, and its most advanced AI copilot is reserved for the quote-only Suite Enterprise plan. |
| Zoho Desk | LeadSquared’s parent-child ticketing tracks nested, multi-layer issues and hands tickets off to sales workflows inside one vendor’s system, since Service CRM shares the platform with LeadSquared’s Sales CRM. Zoho Desk keeps its Zia AI assistant for Professional at $23 and Enterprise at $40 per user/month billed annually, and connecting it to sales data means running Zoho CRM as a separate product. |
| Freshdesk | Freshdesk charges $29 per agent/month extra for its Freddy AI Copilot on top of Pro at $55 or Enterprise at $89 per agent/month billed annually, while LeadSquared presents AI ticket summarization as a core Service CRM capability. LeadSquared’s tickets also live beside the records its sales teams use, keeping sales-to-support handoffs inside one system. |
| HubSpot Service Hub | HubSpot’s full-feature tiers climb fast: Service Hub Professional costs $90 per seat/month plus a required one-time $1,500 onboarding fee, and Enterprise runs $150 per seat/month with $3,500 onboarding. LeadSquared quotes Service CRM directly alongside its published Sales CRM plans, keeping sales and service data in one platform rather than separate hubs. |
| Intercom | Intercom meters its Fin AI agent at $0.99 per resolved outcome on top of seat fees — $85 per seat/month for Advanced and $132 for Expert on annual billing — so support costs rise with volume. LeadSquared’s structured ticketing fits process-driven support teams, and its pricing is a negotiated quote rather than usage-metered AI. |
Cons
| Competitor | Cons of LeadSquared’s Service CRM |
|---|---|
| Zendesk Service Suite | Zendesk publishes self-serve pricing from $19 (Support Team) and $55 (Suite Team) per agent/month billed annually with a 14-day trial, and its marketplace advertises more than 1,800 apps, partners, and integrations — an ecosystem LeadSquared’s integration catalog does not approach. LeadSquared’s Service CRM has no public price list and no self-serve trial. |
| Zoho Desk | Zoho Desk’s entry cost is far lower: a free edition for 3 agents, Express at $7, and Standard at $14 per user/month billed annually, all self-serve with a 15-day trial. LeadSquared has no free tier, and Zoho’s Zia brings generative, predictive, and analytical AI from the $23 Professional tier. |
| Freshdesk | Freshdesk starts at $19 per agent/month (Growth, billed annually), and its 14-day self-serve trial opens the full Enterprise plan instantly, with no sales call needed. Its agent experience and self-service portal tooling are established strengths, while LeadSquared requires a sales conversation before a team can even see Service CRM pricing. |
| HubSpot Service Hub | HubSpot’s free Service tools cover up to 2 users at $0, and Starter begins at $7 per seat/month on annual billing ($20 month to month), all connected to HubSpot’s free CRM and marketing tools. LeadSquared offers no free-forever tier, so small teams cannot start at zero and grow into paid plans. |
| Intercom | Intercom is built for conversational, proactive support: Messenger, the Fin AI agent resolving questions automatically, and unlimited live chat included on every plan, with published pricing (Essential listed at $29 per seat/month billed annually, discounted to $19 at the time of writing). LeadSquared’s ticket-centric interface is less suited to that chat-first, real-time engagement model. |
Reviews
- Software Advice Review of LeadSquared (platform) (Rating: 4.3/5): LeadSquared helps teams track leads by keeping records of phone numbers, emails, lead status, and even “payment lead” details, which one reviewer described as overall good for managing follow-ups in one place.
- Capterra Review of LeadSquared (platform) (Rating: 4.3/5): Strong satisfaction centers on customization, integrations with various tools, and detailed reporting and analytics; LeadSquared delivers flexible setup options that support different business needs.
- Gartner Review of LeadSquared (marketing automation) (Rating: 4.3/5): The combination of robust sales execution and marketing automation earns positive remarks, particularly for enhancing lead management through a unified CRM approach.
- Trustpilot Review of LeadSquared (company-wide) (Rating: 2.6/5): The page labels the experience as “Poor” with a TrustScore of 2.5 out of 5 based on 4 reviews, signaling low overall satisfaction among reviewers on this platform.
- G2 Review of LeadSquared Sales CRM (Rating: 4.5/5): Ease of use and automation features receive consistent praise, as LeadSquared Sales CRM streamlines lead management tasks and boosts productivity for sales teams.
