Home » Call Center Software » Call Recording Software » NiCE AI Call Recording Software
NiCE AI Call Recording Software is part of the CXone Mpower platform, delivering enterprise-grade voice recording, compliance, and AI-driven analytics. It captures, stores, and analyzes 100% of customer interactions across voice and digital channels.
Designed for large-scale contact centers, it helps organizations improve quality management, regulatory compliance, agent performance, and customer experience through actionable insights.
| Plan | Price | Featured |
|---|---|---|
| CXone Mpower Omnichannel Suite | $110 per agent/month (Billed Monthly) | Voice & Digital Channels, Omnichannel Routing, Recording & Compliance |
| CXone Mpower Essential Suite | $135 per agent/month (Billed Monthly) | Proactive Engagement, AI Routing, Core CCaaS Features |
| CXone Mpower Core Suite | $169 per agent/month (Billed Monthly) | Outbound Campaign Management, Interaction Analytics, Workforce Engagement |
| CXone Mpower Complete Suite | $209 per agent/month (Billed Monthly) | AutoSummary, Copilot for Agents & Supervisors, Voice of the Customer |
| CXone Mpower Ultimate Suite | $249 per agent/month + $0.25 per session (Billed Monthly) | Full AI Platform Access, Advanced Automation, Usage-Based AI Sessions |
| The Ultimate Banking Experience | $249 per agent/month + $0.25 per session (Billed Monthly) | Banking Engagement Hub, Voice Biometrics, AI Agent Assist |
| The Ultimate Insurance Experience | $249 per agent/month + $0.25 per session (Billed Monthly) | Insurance Compliance Hub, Policyholder Self-Service, Proactive AI Agent |
| The Ultimate Healthcare Experience | $249 per agent/month + $0.25 per session (Billed Monthly) | EHR Integration, Patient Self-Service Automation, Healthcare AI Agent Assist |
| The Ultimate Retail Experience | $249 per agent/month + $0.25 per session (Billed Monthly) | Retail Interaction Hub, E-commerce Conversion Booster, Customer Insights |
| The Ultimate Government Experience | Starting at $2 per consumer/year | Citizen Engagement, Compliance-Ready Communications, Proactive Notifications |
Price details: https://www.nice.com/websites/pricing
Competitor |
Pros |
|---|---|
| Genesys Cloud CX | Compared to Genesys Cloud CX, NiCE offers deeper native call recording and compliance capabilities tightly integrated with quality management. Its AI analytics cover 100% of interactions without heavy customization, making it easier for large enterprises to operationalize insights while maintaining strict regulatory standards. |
| Five9 | NiCE surpasses Five9 in advanced interaction analytics and workforce engagement features. While Five9 is easier for mid-sized teams, NiCE provides stronger AI-driven summaries, speech analytics, and long-term scalability for complex, global contact center environments. |
| Talkdesk | Against Talkdesk, NiCE stands out for enterprise robustness and compliance. Its call recording and analytics are more mature for regulated industries like finance and healthcare, offering greater depth in quality management and post-call intelligence. |
| Verint | Compared to Verint, NiCE delivers a more unified CCaaS and call recording platform, reducing the need for multiple modules. NiCE’s CXone Mpower bundles recording, analytics, and workforce tools in a single cloud-native ecosystem. |
| CloudTalk | While CloudTalk focuses on simplicity and SMB affordability, NiCE excels in large-scale deployments. It provides superior AI analytics, compliance tooling, and omnichannel recording, making it better suited for enterprises with complex operational needs. |
Competitor |
Cons |
|---|---|
| Genesys Cloud CX | Compared to Genesys Cloud CX, NiCE can feel more complex to configure initially. Enterprises may require longer implementation timelines and specialized expertise to fully tailor call recording and analytics workflows. |
| Five9 | Relative to Five9, NiCE is generally more expensive and less accessible for small teams. Organizations with simpler call recording needs may find Five9 easier to deploy and manage. |
| Talkdesk | Talkdesk offers a more modern, intuitive UI for some users. NiCE’s interface, while powerful, can appear dense and may require additional training for agents and supervisors. |
| Verint | Compared to Verint, NiCE may offer less flexibility for highly specialized, standalone workforce analytics use cases. Some enterprises deeply invested in Verint ecosystems may prefer its modular depth. |
| CloudTalk | Against CloudTalk, NiCE is significantly more costly and overpowered for SMBs. Smaller organizations focused purely on basic call recording may find NiCE’s enterprise feature set unnecessary. |
