- Live Transcription: Captures supported live meetings and in-app recordings with speaker identification.
- Summaries and Action Items: Generates meeting outlines, summaries and follow-up tasks.
- Otter AI Chat: Answers questions within and across meeting transcripts.
- Meeting Integrations: Can join Zoom, Microsoft Teams and Google Meet meetings.
- Search, Export and Playback: Supports transcript search, editing, audio-linked playback and plan-dependent exports.
- Enterprise Controls: Adds SSO, SCIM, domain capture, API/webhooks and optional HIPAA compliance on Enterprise.
Otter.ai
AI meeting notetaker for transcription, summaries, and actionable insights
Updated August 1, 2026
Otter.ai Overview
Otter.ai is an AI meeting assistant for live transcription, recordings, summaries, action items and AI Chat across meetings. It works with Zoom, Microsoft Teams and Google Meet, supports speaker identification and audio playback, and provides mobile and desktop applications.
Accuracy varies with speakers and audio conditions, so transcripts may need cleanup. Advanced workflows, storage, integrations, administration, video replay and compliance options vary by plan rather than being universal features.
Key Features
Pricing
| Plan or service | Current price | Key details |
|---|---|---|
| Basic | Free | 300 transcription minutes/month, 30 minutes per conversation and 3 lifetime audio/video imports |
| Pro | $8.33/user/month annually; $16.99 monthly | 1,200 minutes/month, 90 minutes per meeting, 10 monthly imports, workflows and unlimited storage |
| Business | $19.99/user/month annually; $30 monthly | Unlimited in-app meetings and recordings, up to 4 hours per meeting, 6,000 imported-file minutes and admin controls |
| Enterprise | Contact sales | SSO, SCIM, domain capture, custom integrations, API/webhooks, optional HIPAA compliance and supported video replay |
Pricing source: https://otter.ai/pricing
Pros
| Comparison | Where Otter.ai may fit better |
|---|---|
| Fireflies.ai | Otter combines live transcription, linked playback, summaries and cross-meeting chat in a focused meeting workspace. |
| tl;dv | Otter supports live and in-person recording in addition to supported video-meeting integrations. |
| Fathom | Uploaded files and a searchable cross-meeting knowledge base extend use beyond scheduled calls. |
| Rev | AI-generated meeting outputs arrive quickly and remain editable alongside the recording. |
| Descript | Otter is centered on meetings and notes rather than a full audio or video production editor. |
Cons
| Comparison | Tradeoffs to check |
|---|---|
| Fireflies.ai | Sales and CRM depth varies by plan, and organizations should verify each required integration. |
| tl;dv | Video replay is limited to Enterprise and listed for Zoom and Google Meet. |
| Fathom | Basic and Pro impose monthly and per-meeting transcription limits. |
| Rev | AI transcripts can require manual cleanup for names, acronyms, overlapping speech and speaker labels. |
| Descript | Otter does not replace a production-grade audio or video editor. |
Reviews
- G2 Review (Rating: 4.4/5 from 502 reviews): Users praise real-time transcription, ease of use, summaries and action items. Common concerns include recording failures, accuracy problems and inconsistent speaker identification.
- Trustpilot Review (Rating: 3.3/5 from 587 reviews): Recent feedback is mixed: users value time-saving transcription and clear output, while others report renewals, cancellation, support, upload and transcription-quality problems.
- Reddit r/ProductManagement: The validated thread includes severe failures as well as positive daily-driver experiences, but also substantial competitor self-promotion. The current official Basic limits are 30 minutes per conversation and 300 minutes per month.
- CNET Editorial Review (Rating: 8.0/10): CNET praises linked audio and text, easy editing, summaries, action items and AI Chat, while finding that raw transcripts need significant cleanup and that plan limits matter.
