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Quo

AI-powered business phone system for startups and small teams

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Quo Overview

  • Updated March 1, 2026

Quo (formerly OpenPhone) is an AI-powered business phone system designed for startups and small businesses. It brings calling, texting, voicemail, contacts, and CRM-style context into one shared workspace.

With features like shared numbers, advanced call routing, analytics, and the Sona AI agent, Quo helps teams respond faster, collaborate easily, and never miss customer conversations.

Key Features

  • Business calling and SMS in one shared inbox
  • Shared phone numbers for team collaboration
  • Sona AI agent for 24/7 call answering and lead qualification
  • Custom call flows, menus, and routing
  • CRM-style contact history and conversation context
  • Analytics, call tracking, and performance oversight
  • Integrations with HubSpot, Salesforce, Zapier, and API
  • Number porting with guided setup and priority support

Price

Plan Price
Starter $15/mo (Billed Annually) / $19/mo (Billed Monthly)
Business $23/mo (Billed Annually) / $33/mo (Billed Monthly)
Scale $35/mo (Billed Annually) / $47/mo (Billed Monthly)
Sona Credits Tier 1 $0/mo
Sona Credits Tier 2 $25/mo
Sona Credits Tier 3 $49/mo
Sona Credits Tier 4 $99/mo
Sona Credits Tier 5 $199/mo

Price details: https://www.quo.com/pricing

Pros

Competitor

Pros
Dialpad Compared to Dialpad, Quo offers simpler pricing and easier onboarding, with core AI features like the Sona AI agent included by default. Dialpad often requires higher-tier upgrades for comparable AI functionality. Quo’s unified inbox for calls and texts is also more intuitive for small teams that want fast setup and minimal training.
RingCentral Quo stands out against RingCentral with transparent, all-inclusive pricing and faster setup. While RingCentral is powerful, it can be complex and costly with add-ons. Quo includes AI call handling, shared inboxes, and CRM integrations in standard plans, making it more approachable for startups and small businesses.
Nextiva Versus Nextiva, Quo delivers better value at lower price points by including unlimited texting, AI assistance, and CRM-style contact context from the start. Nextiva’s comparable features are often locked behind higher tiers. Quo is also easier to use, focusing on relationship-driven communication rather than heavy enterprise workflows.
Aircall Quo is more cost-effective and flexible than Aircall, especially for smaller teams. Aircall typically requires minimum licenses and charges extra for AI and messaging overages. Quo includes AI call handling, shared numbers, and unlimited texting without caps, making it simpler to scale without unexpected costs.
Google Voice Compared to Google Voice, Quo offers a far more robust business phone system with shared inboxes, team collaboration, AI call handling, and CRM integrations. Google Voice is limited in multi-user support and automation, while Quo is purpose-built for customer-facing teams needing full conversation context.

Cons

Competitor

Cons
Dialpad Compared to Dialpad’s enterprise-grade analytics and deep AI voice intelligence, Quo may feel limited for large call centers. Dialpad offers more advanced real-time coaching and speech analytics. Organizations with complex compliance or enterprise reporting needs may find Quo less comprehensive.
RingCentral Against RingCentral, Quo lacks the same breadth of enterprise telephony features and global infrastructure. RingCentral is better suited for large, multinational organizations with advanced PBX requirements, extensive hardware support, and highly customizable call routing across complex departments.
Nextiva While Quo is simpler, it may not match Nextiva’s depth in omnichannel contact center capabilities for mature support teams. Nextiva provides broader native CRM and customer experience tooling, which can be beneficial for companies prioritizing advanced customer journey analytics over ease of use.
Aircall Compared to Aircall’s strong focus on sales and support call centers, Quo’s advanced analytics and call monitoring features are more limited. Aircall can be a better fit for teams that rely heavily on call-based KPIs, live monitoring, and detailed performance dashboards.
Google Voice Although Quo is more powerful, it is also more expensive than Google Voice’s basic plans for very small teams. Solo users or businesses already deeply embedded in Google Workspace may find Google Voice sufficient, whereas Quo may feel like overkill for minimal calling needs.

Verified Customer Reviews

  • Trustpilot Review (Rating: 3.9/5): One customer switched providers and praised Quo for “great prices compared to competitors” and reliable service, while another called it a “game-changer” thanks to the shared inbox for calls and texts, voicemail transcripts, and easy mobile/desktop apps. Others reported serious frustration, including suspended service without explanation, repeated bot emails, and difficulties porting numbers, with one reviewer warning about “terrible customer service.”
  • Software Advice Review (Rating: 4.2/5): A user highlighted how customizing phone lines and pushing contact data into OpenPhone let their team see which customer was calling or texting along with the full profile. Another liked the ease of use and online resources but criticized the lack of personalized support, while complaints mentioned a “pretty rough” contact API and wasted time trying to get help with outbound messaging.
  • Reddit r/quo: One business owner shared a “wonderful experience with Quo,” praising features like auto responses, scheduled work hours, scheduled texts, and the ability to send photos, videos, and files. The same user noted that contact names disappeared after a phone or Quo update but fixed it by logging out and reinstalling the app. Another commenter criticized the switch from Manila-based customer service to AI and called the service a “useless waste of money,” while someone else hoped Quo would solve persistent group text failures experienced on Google Voice.
  • G2 Review (Rating: 4.7/5): A reviewer expressed strong satisfaction with Quo and its business integration, stating they make multiple calls and texts each day without any call quality issues, which reinforces confidence in Quo for daily communication needs.