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Criterions Patient Appointment Reminder Software

EHR-integrated automated SMS, email, and voice appointment reminders

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Criterions Patient Appointment Reminder Software Overview

  • Updated March 8, 2026

Criterions Patient Appointment Reminder Software helps healthcare practices reduce no-shows through automated SMS, email, and voice notifications. Fully integrated with Criterions’ EHR and practice management system, it syncs appointment data in real time without double entry.

Patients can confirm, cancel, or reschedule, while staff track responses and reduce manual calls. The platform aims to improve daily workflow efficiency and recover lost revenue from missed visits.

Key Features

  • Multi-Channel Reminders: Send automated SMS, email, and voice reminders to patients based on appointment schedules.
  • EHR Integration: Syncs directly with Criterions EHR and scheduler to avoid duplicate data entry and manual updates.
  • Two-Way Patient Responses: Patients can confirm, cancel, or request rescheduling directly from reminder messages.
  • Customizable Message Templates: Tailor reminders by appointment type, provider, time, or location for clearer communication.
  • No-Show Reduction Tracking: Monitor response rates and estimate revenue recovery from reduced missed appointments.
  • Automated Workflows: Schedule reminder cadence (e.g., days or hours before visits) to match practice policies.
  • Revenue Impact Calculator: Built-in estimator shows potential monthly and annual revenue recovery from fewer no-shows.
  • Cloud-Based Access: Access reminders and reporting tools securely from any location.
  • Practice Management Integration: Works alongside scheduling, billing, and intake modules within the Criterions suite.

Price

Prices are not publicly listed on the website, you need to Contact Sales

Pros

Competitor

Pros
Solutionreach Criterions offers tighter native EHR integration, reducing setup time and eliminating interface fees common with third-party reminder tools. Practices already using Criterions avoid extra vendor contracts and complex syncing. Pricing can be more bundled within the suite, making it simpler for small to mid-sized clinics focused on cost control.
Relatient Unlike Relatient’s broader patient engagement focus, Criterions keeps reminders closely aligned with its internal scheduler and workflows. Staff don’t need to switch systems to manage confirmations. For practices running Criterions EHR, this unified environment simplifies training and daily operations while keeping reminder automation straightforward.
Weave Criterions emphasizes healthcare-specific scheduling integration rather than general communication tools. Medical practices benefit from direct data flow between appointments and reminders without relying on external phone systems. This reduces configuration complexity and supports compliance-focused healthcare environments more directly.
OhMD While OhMD focuses heavily on secure messaging, Criterions ties reminders directly into appointment workflows. Clinics using the full Criterions suite can manage scheduling, reminders, and billing in one ecosystem, which lowers administrative overhead and minimizes software sprawl.
Demandforce Criterions provides healthcare-centered automation without adding marketing-heavy features that some medical practices may not need. For organizations seeking straightforward reminder automation within an EHR-driven workflow, it can be more streamlined and easier to align with clinical operations.

Cons

Competitor

Cons
Solutionreach Solutionreach offers broader patient engagement tools, including surveys and reputation management, which extend beyond basic reminders. Criterions focuses more narrowly on appointment automation, so practices wanting advanced communication campaigns or marketing analytics may find fewer options.
Relatient Relatient provides extensive patient outreach features across multiple engagement touchpoints. Criterions may not match the depth of enterprise-level analytics or omnichannel communication tools that larger health systems often require.
Weave Weave combines reminders with VoIP phone systems, texting, and payment tools in one communication hub. Criterions centers primarily on EHR-linked reminders, so practices seeking an all-in-one communications suite may need additional third-party tools.
OhMD OhMD emphasizes secure, HIPAA-compliant conversational texting with robust patient messaging threads. Criterions’ reminder system supports confirmations and responses but may not offer the same depth of ongoing two-way messaging capabilities.
Demandforce Demandforce includes marketing automation, recall campaigns, and promotional messaging beyond appointment reminders. Criterions focuses mainly on operational efficiency, which may limit advanced marketing-driven outreach for practices aiming to grow through automated campaigns.

Verified Customer Reviews

  • softwarefinder.com Review: One hospital user called Criterions EHR “great at a reasonable price” and said the workflow feels streamlined and easy to navigate, especially for practices moving from paper charts. Menus and file organization can be tailored extensively, which made it easier to fit the system to a specific practice. Support replies almost immediately or by the end of the same day. The main frustration involved the lack of PDF “fillable” forms, although the in-house team is reportedly working on that feature.
  • GetApp Review (Rating: 3.9/5): Criterions holds a 3.9/5 overall score, with 86% positive reviews and an 8/10 likelihood to recommend. Users gave top marks of 5.0 for features like calendar management and electronic payments, which suggests strong satisfaction with scheduling and billing tools, though the presence of a 1-star review shows not every experience has been smooth.