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Hellomedian Co Browsing Software

No-download co-browsing for real-time customer support teams

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Hellomedian Co Browsing Software Overview

  • Updated March 8, 2026

Hellomedian Co Browsing Software, powered by Median, lets support teams see and interact with a customer’s screen directly on their website without downloads or invites. Agents can guide visitors with cursor sharing, drawing, highlighting, and even full control.

Built for live chat and call center workflows, it adds video and audio to create a seamless, in-browser support experience.

Key Features

  • No-Download Co-Browsing: Launch screen sharing instantly from your website with no invites, installs, or extensions required.
  • Live Visitor Dashboard: View active visitors in real time and join any session with a single click.
  • Cursor Sharing: Place your cursor on the customer’s screen to guide clicks and navigation step by step.
  • Drawing & Highlight Tools: Use visual cues like arrows, boxes, and freehand drawing to explain solutions clearly.
  • Full Control Mode: Request permission to type and click directly on a customer’s screen for faster issue resolution.
  • Audio & Video Streaming: Add one-to-one voice and video conversations directly within the co-browsing session.
  • Phone Mode Access: Start sessions with callers using a simple keyboard trigger and secure session code.
  • Privacy Controls: Define which parts of your website are shareable to protect sensitive data.
  • Chat Tool Integrations: Works with platforms like Intercom, Drift, LiveChat, and others for embedded support workflows.

Price

Plan Price Key Features
Starter Plan $0/mo (Free for Life) 1-Click Screen Share; Privacy Controls; Phone Mode
Business Plan $25/user/mo (Billed Annually) / $33/user/mo (Billed Monthly) Show Cursor, Highlight & Draw; Full Control; Google SSO
Expert Plan $45/user/mo (Billed Annually) / $59/user/mo (Billed Monthly) Chat Integrations; Video & Audio Streaming; Call Center Integrations
Enterprise Contact Sales SAML 2.0 Single Sign On; On-Premise Deployment; Dedicated Account Management

Price details: https://www.hellomedian.com/pricing

Pros

Competitor

Pros
Upscope Hellomedian keeps setup simple by loading directly with your website, avoiding extra SDK complexity. Teams often find it quicker to launch sessions without browser extensions. Pricing is typically more accessible for small support teams, and built-in audio and video reduce the need for separate conferencing tools.
Surfly Compared to Surfly’s more enterprise-heavy configuration, Hellomedian focuses on fast deployment for live support teams. It’s easier for chat-based teams to plug into tools like Intercom or Drift. The interface centers on guidance tools like draw and highlight, which many frontline agents find straightforward.
Glance Glance targets large enterprises, while Hellomedian appeals to startups and mid-sized teams wanting quick implementation. No-download sessions reduce friction for customers. Built-in phone mode helps call centers start sessions fast without complex links, which improves first-call resolution.
Fullview Hellomedian emphasizes simplicity over advanced developer tooling. Support teams can get started with minimal technical setup. Visual guidance tools and optional full control balance coaching and hands-on help, making it practical for onboarding and troubleshooting without heavy customization.
CoScreen While CoScreen focuses more on developer collaboration, Hellomedian is purpose-built for customer-facing support. It integrates directly into websites and chat workflows, making it more suitable for ecommerce and SaaS support teams. The in-browser experience avoids requiring customers to install desktop software.

Cons

Competitor

Cons
Upscope Upscope offers deeper analytics and enterprise-grade controls, which may appeal to larger organizations. Hellomedian focuses more on core co-browsing features and may lack advanced reporting. Enterprises needing strict compliance workflows or granular audit trails could find Upscope more robust.
Surfly Surfly supports complex use cases like secure document collaboration and broader enterprise integrations. Hellomedian centers mainly on website-based support sessions. Organizations requiring heavy API customization or embedded collaboration beyond support may prefer Surfly’s broader toolkit.
Glance Glance has a long-standing reputation in regulated industries and large enterprises. Hellomedian may not offer the same depth of enterprise security certifications or large-scale deployment controls. Bigger call centers with strict procurement standards might lean toward Glance.
Fullview Fullview provides strong session replay and customer journey insights tied to product analytics. Hellomedian focuses more on live interaction than historical analysis. Product teams wanting detailed behavioral tracking alongside co-browsing might find Fullview more data-rich.
CoScreen CoScreen supports multi-user collaboration and cross-platform desktop sharing, which suits engineering teams. Hellomedian concentrates on browser-based customer support scenarios. Teams needing persistent shared workspaces or developer pair-programming features may see CoScreen as more versatile.

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