- No-Download Co-Browsing: Launch secure screen-sharing sessions directly in the browser with no plugins or installations required.
- Live Visual Guidance: Agents can see the customer’s screen and guide them step-by-step through forms, applications, or troubleshooting.
- Seamless AI-to-Agent Escalation: Start with chat or voice AI, then escalate complex cases to human agents with full conversation context.
- Secure Session Controls: Designed for high-risk tasks like KYC updates and payment setup, helping reduce costly user errors.
- Omnichannel Integration: Works alongside voice, chat, SMS, and email within Floatbot’s collaboration environment.
- Form & Onboarding Assistance: Reduce abandonment in loan applications, insurance forms, and digital account setup.
- Real-Time Collaboration: Agents and customers navigate web pages together to diagnose login, browser, or transaction issues.
- Enterprise-Ready Deployment: Built for regulated industries such as banking, healthcare, insurance, and collections.
Floatbot CoBrowsing
Visual customer support with secure, no-download collaborative browsing
Updated August 2, 2026
Floatbot CoBrowsing Overview
Floatbot CoBrowsing lets support agents securely view and guide a customer’s screen in real time without requiring downloads. Built for contact centers in banking, insurance, healthcare, and collections, it works alongside chat or voice AI and escalates smoothly to live agents.
Teams use it to reduce form abandonment, speed up onboarding, resolve login or payment issues, and improve first-contact resolution.
Key Features
Pricing
| Plan | Current price | Billing and scope |
|---|---|---|
| Floatbot CoBrowsing | Contact sales | The CoBrowsing product page does not publish a standalone price; general Floatbot platform tiers are not attributed to this subproduct |
Pricing source: https://floatbot.ai/co-browsing
Pros
Competitor |
Pros |
|---|---|
| Glia | Floatbot CoBrowsing fits well for enterprises already using AI voice or chat agents, since escalation to visual support happens in the same ecosystem. |
| Surfly | Surfly focuses heavily on standalone co-browsing, while Floatbot connects it tightly with conversational AI and contact center workflows. Organizations running high volumes of automated interactions appreciate having AI triage and human visual assistance in one stack instead of stitching multiple vendors together. |
| Upscope | Floatbot CoBrowsing targets regulated industries with built-in alignment for KYC, lending, and claims journeys. Compared to Upscope’s lightweight setup, Floatbot offers deeper enterprise workflow integration and omnichannel support, which appeals to larger contact centers handling sensitive transactions. |
| Cobrowse.io | Cobrowse.io delivers strong developer tools, but Floatbot provides a broader CX solution that includes AI agents, analytics, and collaboration features. Enterprises seeking a single vendor for automation and visual assistance often prefer this consolidated approach over integrating separate SDK-based tools. |
| Acquire | Acquire combines chat and co-browsing, yet Floatbot stands out for its voice-first AI capabilities and smooth fallback to human agents. |
Cons
Competitor |
Cons |
|---|---|
| Glia | Glia offers a mature digital customer service suite with deep engagement analytics and proven large-scale deployments. Organizations looking purely for advanced co-browsing with extensive case studies may find Glia’s longer track record in digital engagement more reassuring than Floatbot’s newer positioning in this niche. |
| Surfly | Surfly’s API-first model gives developers granular control and flexible embedding options. Teams that want a highly customizable, standalone co-browsing layer without committing to a broader AI platform might find Surfly simpler to integrate than adopting Floatbot’s full ecosystem. |
| Upscope | Upscope emphasizes quick deployment and minimal setup for small and mid-sized teams. Organizations that only need lightweight screen guidance without AI, analytics, or enterprise workflows may view Floatbot as more complex than necessary for basic support use cases. |
| Cobrowse.io | Cobrowse.io provides strong SDK-level customization and mobile app support. Companies prioritizing deep in-app co-browsing control across web and mobile environments could find its developer tooling more specialized compared to Floatbot’s broader CX-focused approach. |
| Acquire | Acquire delivers tightly integrated live chat, video, and co-browsing with a well-known support interface. Teams already standardized on Acquire for digital engagement may see limited added value in switching, especially if they don’t require advanced voice AI capabilities. |
