- One-click screen share: Join a supported website session without a desktop download.
- Guidance tools: Show a cursor, draw and highlight on eligible paid plans.
- Approved control: Request permission before typing or clicking on the customer's page.
- Privacy controls: Exclude selected website elements from the shared view.
- Audio, video and integrations: Expert adds media and supported chat or call-center connections.
Hellomedian Co Browsing Software
Browser-based co-browsing for live customer support and onboarding
Updated August 3, 2026
Hellomedian Co Browsing Software Overview
Median Cobrowse lets support or success teams join a customer’s website session without a desktop download or separate meeting invite. Depending on plan, agents can see the supported site, show a cursor, draw or highlight, request control, and add audio or video. Privacy controls can hide selected page elements, and integrations connect the experience to supported chat and call-center tools.
Key Features
Pricing
| Plan | Price | Billing and scope |
|---|---|---|
| Starter Plan | Free | Free for life. |
| Business Plan | $25 USD/user/month (Billed Annually) $33 USD/user/month (Billed Monthly) |
Per user. |
| Expert Plan | $45 USD/user/month (Billed Annually) $59 USD/user/month (Billed Monthly) |
Per user. |
| ENTERPRISE | Contact sales | For large support teams with custom contracts. |
Free trial: 14 days.
Pricing source: Median Cobrowse Pricing
Pros
- Permanent free tier: Starter is explicitly listed at $0 and free for life.
- Low-friction session: The website-embedded approach avoids a separate screen-sharing download.
- Support-oriented controls: Cursor guidance, privacy masking and approved control address customer-help workflows.
Cons
- Website installation: The Median code must be placed on pages where co-browsing is offered.
- Paid interaction tools: Cursor, drawing, control, integrations and media require paid tiers.
- Product-name collision: A separate Median.co mobile-app builder profile makes review matching error-prone.
