Aircall IVR

Cloud-based IVR system for intelligent call routing and customer experience

Updated March 1, 2026

Aircall IVR Overview

Aircall IVR is a cloud-based interactive voice response solution designed for modern sales and support teams. It enables businesses to automatically route inbound calls, personalize caller journeys, and resolve requests faster.

Built on VoIP, Aircall IVR integrates seamlessly with CRMs and helpdesks, supports multi-level menus, and scales easily for distributed teams across industries.

Key Features

  • Multi-level IVR: Build nested IVR menus to precisely identify caller intent and route calls efficiently.
  • Visual IVR Editor: Design and modify IVR flows quickly using an intuitive drag-and-drop canvas.
  • Smart Call Routing: Automatically direct callers based on team, skills, business hours, or priorities.
  • Custom Audio & TTS: Use text-to-speech, curated music, or uploaded audio files for greetings and menus.
  • CRM & Helpdesk Integrations: Connect IVR with tools like Salesforce, HubSpot, Zendesk, and Intercom.

Pricing

Plan Price Featured
Essentials $30/license/mo (Billed Annually) / $40/license/mo (Billed Monthly) IVR & call routing, 100+ integrations & API access, Call recording
Professional $50/license/mo (Billed Annually) / $70/license/mo (Billed Monthly) Advanced IVR & smart routing, Live monitoring & analytics, Salesforce CTI
Custom Custom Quote (25-license minimum) SLA & single sign-on, Custom onboarding, API developer support

Price details: https://aircall.io/pricing/

Pros

Competitor

Pros
RingCentral Aircall is simpler to deploy and manage than RingCentral, with a cleaner UI and faster IVR setup. Teams focused on sales and support benefit from Aircall’s native CRM integrations and intuitive call routing without the complexity and higher cost often associated with RingCentral’s broader UCaaS feature set.
Nextiva Compared to Nextiva, Aircall offers more flexible and visually configurable IVR workflows tailored to call centers. Its app marketplace and API-first approach make it easier to customize call routing logic and integrate deeply with sales and support stacks.
CloudTalk Aircall provides a more polished user experience and stronger enterprise-grade integrations than CloudTalk. Its IVR and analytics are better suited for growing teams that need advanced monitoring, coaching, and CRM-linked call intelligence.
8×8 Aircall focuses specifically on voice and IVR excellence, making it easier to use than 8×8’s all-in-one communications platform. Setup is faster, IVR changes are more intuitive, and sales teams benefit from Aircall’s dedicated power-dialing and routing features.
Dialpad While Dialpad emphasizes AI transcription, Aircall excels in IVR flexibility and third-party integrations. Businesses needing complex call flows and seamless CRM syncing often find Aircall more adaptable and operationally efficient.

Cons

Competitor

Cons
RingCentral Unlike RingCentral, Aircall does not provide a full unified communications suite with video conferencing and team messaging, which may require businesses to rely on additional tools outside the Aircall ecosystem.
Nextiva Aircall’s pricing can scale quickly with per-license costs, whereas Nextiva often bundles voice features at a lower effective rate for larger teams needing basic IVR without advanced sales tooling.
CloudTalk Compared to CloudTalk, Aircall can feel more expensive for small teams, especially when advanced analytics or AI add-ons are required to unlock its full IVR and reporting capabilities.
8×8 Aircall lacks some of the global compliance certifications and multi-channel communication depth that 8×8 offers, which may be a drawback for heavily regulated or multinational enterprises.
Dialpad Dialpad’s native AI features are more deeply embedded by default, while Aircall requires paid add-ons for comparable AI-driven insights, increasing overall cost for AI-centric teams.

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