1
Dialpad IVR System
Paid
From $15/mo
IVR Software
6 tools available
IVR Software is the system behind those "press 1 for sales, press 2 for support" phone menus. It routes calls to the right department without a live person playing traffic controller at the front desk.
Newer systems understand spoken words, so callers can just say "billing question" instead of pressing through three layers of numbered menus. The simpler and shorter the menu, the better the experience.
Done well, IVR is invisible — callers barely notice it before they're talking to the right person. Done poorly, it's the reason people hang up. Setup matters a lot on day one.
2
Five9 IVR Contact Center
Paid
From $119/mo
3
Aircall IVR
Paid
From $30/mo
4
Genesys IVR
Paid
From $1/mo
5
IVR Technologies
Custom Price
Contact for pricing
6
IPscape Unbeatable IVR Software
Paid
From $89/mo