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IPscape Unbeatable IVR Software is a cloud-based IVR and contact centre solution designed to automate and optimise inbound customer interactions. It enables organisations to deliver personalised, multilingual self-service journeys using no-code IVR design, AI-powered virtual agents and intelligent call routing.
The platform integrates seamlessly with CRMs and business systems to improve efficiency, customer satisfaction and operational performance.
| Plan | Price | Featured |
|---|---|---|
| Connect | $89/user/month (Billed Monthly) | Basic IVR routing, Call recording & callbacks, Live reports & wallboards |
| Converse | $139/user/month (Billed Monthly) | Advanced IVR & scripting, Maintain Position in Queue (MPIQ), Digital channels (chat, email, SMS, WhatsApp) |
| Converge | $159/user/month (Billed Monthly) | Skills-based routing, AI analytics & VaultSCAPE storage, SSO & SCIM provisioning |
Price details: https://ipscape.com/pricing/contact-centre/
Competitor |
Pros |
|---|---|
| Genesys Cloud CX | IPscape is typically more cost-effective and faster to implement than Genesys, making it attractive for mid-sized organisations. Its no-code IVR builder reduces reliance on specialist developers, while still offering advanced routing, AI summarisation and strong compliance features suitable for regulated industries. |
| Five9 | Compared to Five9, IPscape offers greater flexibility in IVR customisation and deeper control over call flows. Its Maintain Position in Queue and skills-based routing are easier to configure, and pricing is more transparent for organisations seeking predictable per-user costs. |
| NICE CXone | IPscape is simpler to deploy and manage than NICE CXone, with a more approachable interface for non-technical teams. It delivers enterprise-grade IVR and AI features without the complexity and overhead often associated with very large contact centre platforms. |
| Talkdesk | IPscape excels in regulated use cases where secure call storage, PCI-compliant payments and data sovereignty are critical. Its IVR and routing tools provide more granular control, while Talkdesk focuses more heavily on AI-driven automation at a higher price point. |
| RingCentral Contact Center | Unlike RingCentral, IPscape is purpose-built for contact centres rather than UC-first deployments. This results in stronger IVR depth, advanced queue management and better support for complex inbound workflows commonly required in healthcare, government and finance. |
Competitor |
Cons |
|---|---|
| Genesys Cloud CX | Genesys offers a broader global ecosystem and marketplace than IPscape. Large multinational enterprises may find Genesys better suited for extremely complex, multi-region deployments where extensive third-party integrations and global support coverage are required. |
| Five9 | Five9 provides more mature outbound and workforce optimisation tooling. Organisations with heavy predictive dialling or advanced WFM needs may find IPscape less comprehensive in these specific areas. |
| NICE CXone | NICE CXone has deeper native analytics and AI-driven customer journey orchestration. IPscape’s reporting and BI, while strong, may feel lighter for enterprises seeking highly advanced, real-time AI insights across massive datasets. |
| Talkdesk | Talkdesk’s AI-first innovation cycle is faster, particularly around generative AI and automation. IPscape’s AI features are robust but may not match Talkdesk’s pace of new AI releases and experimental capabilities. |
| RingCentral Contact Center | RingCentral benefits from a tightly integrated UCaaS ecosystem. Organisations seeking a single vendor for messaging, video and telephony alongside IVR may prefer RingCentral over IPscape’s more contact-centre-centric approach. |
