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Broadvoice Cloud PBX

Cloud-based PBX phone system unifying voice, video, messaging, and collaboration

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Broadvoice Cloud PBX Overview

  • Updated February 27, 2026

Broadvoice Cloud PBX is a cloud-based business phone system designed for SMBs and mid-market organizations. It combines voice calling, SMS, video meetings, voicemail, fax, and collaboration tools into a single platform.

With flexible seat types, Microsoft Teams integration, and US-based 24/7 support, it supports remote, hybrid, and multi-location teams with scalable, contract-based pricing.

Key Features

  • Unified Communications: Call, text, chat, video, voicemail, and fax from one platform.
  • Flexible Seat Types: Metered, Standard, Pro, and Virtual seats to match usage needs.
  • Microsoft Teams Integration: Native calling support inside Teams workflows.
  • Call Management Tools: Auto-attendants, call routing, call paths, and analytics.
  • Mobility & Remote Support: Mobile apps enable one business number across devices.
  • US-Based 24/7 Support: Always-on customer service and onboarding assistance.

Price

Plan Price Featured
Metered b-hive Seat $10/month/user (3-Year Term) Pay-per-minute calling, Web portal access, Mobile app
Standard b-hive Seat $18/month/user (3-Year Term) Unlimited domestic calling, Local DID, SMS included
Pro b-hive Seat $23/month/user (3-Year Term) Call recording, Video & screen sharing, Integrations
Virtual b-hive Seat $12/month/user (3-Year Term) Microsoft Teams support, Unlimited SMS, Unlimited domestic calling
Metered SIP Trunk $11/month/user (Includes 5,000 minutes) SIP trunking, Usage-based overages, Scalable calling
Unlimited SIP Trunk $17/month/user (3-Year Term) Unlimited outbound calling, SIP compatibility, High-volume support

Price details: https://broadvoice.com/pricing/

Pros

Competitor

Pros
RingCentral Broadvoice is typically more affordable for long-term contracts and offers simpler seat-based pricing. It is easier for small IT teams to manage and provides strong US-based support, while RingCentral can feel complex and costly for SMBs needing only core PBX functionality.
8×8 Compared to 8×8, Broadvoice offers more flexible call path options and simpler configuration. Businesses focused on domestic calling and straightforward PBX features may find Broadvoice easier to deploy and manage without advanced enterprise overhead.
Vonage Business Broadvoice stands out with bundled features like call recording and fax on Pro plans. Its pricing is more transparent for multi-year terms, while Vonage often requires add-ons that increase total cost for similar capabilities.
Nextiva Broadvoice offers stronger SIP trunking and call path flexibility, making it appealing for hybrid or legacy environments. Nextiva is more polished, but Broadvoice can be more cost-effective for technical teams needing customization.
Zoom Phone Unlike Zoom Phone, Broadvoice provides deeper PBX controls, faxing, and SIP support. It suits organizations that need traditional phone system features alongside collaboration, rather than video-first communications.

Cons

Competitor

Cons
RingCentral Broadvoice has a less modern user interface and fewer built-in enterprise integrations compared to RingCentral. Larger organizations may miss advanced analytics, AI features, and a broader app marketplace available in RingCentral.
8×8 8×8 offers more global coverage and enterprise-grade contact center features. Broadvoice can feel limited for companies with heavy international calling or advanced omnichannel requirements.
Vonage Business Vonage provides a larger API ecosystem and developer tools. Broadvoice may be less appealing for teams building custom voice applications or requiring deep programmable communications.
Nextiva Nextiva delivers a more polished onboarding experience and analytics dashboards. Broadvoice’s interface and reporting are functional but can feel dated for non-technical users.
Zoom Phone Zoom Phone benefits from seamless Zoom Meetings integration. Broadvoice requires separate workflows for video and may not suit organizations already standardized heavily on Zoom’s ecosystem.

Verified Customer Reviews

  • PCMag Review (Rating: 3.5/5): Broadvoice Cloud PBX delivers a solid SMB cloud VoIP service with “lots of handholding,” which suggests attentive support for smaller teams, but it lacks enterprise-grade features and the slick interfaces that some competitors provide.
  • Software Advice Review (Rating: 4.4/5): One health and wellness manager called it “amazing” and praised the “incredible” customer service and call logs, saying setup felt very easy. Another user liked controlling the phone system from one central online location while working remotely, though they felt the administrative menus were not intuitive and took time to navigate. A different reviewer warned that support felt “terrible” and said setup dragged on for months before number porting completed.
  • Capterra Review (Rating: 4.4/5): A reviewer described Broadvoice Cloud PBX as “amazing,” highlighting kind and helpful customer service along with “incredible” call logs that improved daily operations.
  • G2 Review (Rating: 4.5/5): Broadvoice earns praise for ease of use, especially from teams with non-technical staff who rely on the VoIP system and texting feature. The mobile app lets employees manage calls and texts from anywhere, and one IT manager valued the phone application for mobility. Some users reported occasional call quality and call connectivity issues, and a few found parts of the system less intuitive.
  • whichvoip.com Review: The blog highlights practical benefits such as business Caller ID through the app, International DIDs from 53 countries, geographically redundant PBX servers, and 4G failover that switches service to a cell phone network in under 8 seconds during outages. It criticizes the lack of transparent pricing for the three plans, no published acceptable use policy for “unlimited” minutes, and limited information about supported IP phones or rental costs. Cancellation requires a 30‑day written termination request, which may frustrate some businesses.
  • GetApp Review (Rating: 4.4/5): A manager expressed strong satisfaction with the decision to switch, saying they “love the updates and communication” about services. Another reviewer again applauded the “amazing” customer service and detailed call logs, reinforcing a positive view of day-to-day support and reliability.