Broadvoice Cloud PBX Review (2026): Cloud Phone System For Unified Business Communications

Cloud-based PBX phone system unifying voice, video, messaging, and collaboration

Updated June 19, 2026

By James Han · How we review

3.8 MAQTOOB rating

Our Verdict

Broadvoice Cloud PBX is a practical fit for SMBs that want hosted business phone service without running onsite hardware. Official b-hive UC pricing is public, while contact-center pricing starts separately. That makes Broadvoice easier to evaluate than phone vendors that hide every number behind sales.

The tradeoff is ecosystem depth. Official materials position Pro as the plan with integrations, but the Cloud PBX page does not expose the kind of broad app marketplace that RingCentral or Zoom publish. Broadvoice is not ideal if advanced contact center, deep workflow automation, or a large app marketplace is central to the rollout. Pilot call quality, routing, devices, porting, and support before replacing a production phone system.

A good fit if you

  • SMBs that need cloud phone service, extensions, routing, voicemail, and mobile/softphone access.
  • Teams replacing onsite PBX hardware with hosted voice.
  • Businesses that want public per-user voice pricing before talking to sales.
  • Organizations that need straightforward UC more than a massive integration marketplace.

Look elsewhere if you

  • Enterprises that need a very broad app marketplace and deep workflow automation.
  • Teams that need advanced contact-center features inside the same base PBX evaluation.
  • Teams that require a public free trial or free plan.
  • Companies that expect integrations to be included below Pro.
Next step: write down the problem you need solved, check the pricing details, test one real workflow, then compare alternatives before you pay.

What Is Broadvoice Cloud PBX?

Broadvoice Cloud PBX is a cloud phone system built around Broadvoice’s b-hive unified communications plans, giving businesses phone service, extensions, routing, auto attendants, transfers, queues, voicemail, apps, and centralized administration without onsite PBX hardware.

The buying decision is whether the business wants a straightforward hosted voice system with predictable per-user pricing, or a larger unified communications suite with deeper integrations, analytics, contact center, and global enterprise features.

Broadvoice Cloud PBX Pros and Cons

Pros

  • Clear public UC pricing — Metered, Standard, and Pro per-user monthly prices are published.
  • Good hosted PBX fit — Extensions, routing, auto attendants, transfers, queues, voicemail, and admin portal cover core phone-system needs.
  • Useful for remote and multi-location teams — Desk phones, softphones, mobile apps, users, locations, and routes can be managed centrally.
  • Practical VoIP fit — Call routing, business phone features, support, and everyday VoIP workflows fit smaller organizations moving away from legacy phone systems.
  • Contact-center path exists — Broadvoice publishes separate contact-center pricing for teams that may later expand beyond PBX.

Cons

  • Integration depth is less visible — Pro includes integrations, but Broadvoice does not publish a RingCentral-style app catalog on the Cloud PBX page.
  • Evaluation access needs confirmation — Confirm trial access, call-routing setup, number porting, support, and contract details before migrating phone service.
  • Less public validation than larger UCaaS vendors — Ask for references from similar companies and test call quality, support, and admin workflows before rollout.
  • Some cost and hardware friction appears — Review themes include price changes, renegotiation, and hardware/audio-peripheral issues.
  • Contact center is a separate budget — Teams needing agent workflows should not assume contact-center features are included in base PBX seats.

Key Features

Feature What it does Best plan fit
Hosted phone system Cloud PBX without onsite PBX hardware. Metered/Standard depending on calling needs.
Call routing and auto attendants Routes callers through extensions, menus, queues, transfers, and voicemail. Standard/Pro fit.
Admin portal Manages numbers, extensions, routes, users, and locations centrally. All serious business deployments.
Softphone, desk phone, and mobile access Supports office, remote, and mobile calling workflows. Standard/Pro fit.
Integrations Pro includes integrations; navigation references MS Dynamics and Salesforce/Zoho coming soon. Pro.

Who Uses Broadvoice Cloud PBX — and For What

SMB cloud phone replacement

Use Broadvoice when the main goal is to move extensions, routing, voicemail, and business calling into the cloud.

Standard.

Budget-sensitive voice seats

Use Metered when calling volume and included features fit a lower per-user starting price.

Metered.

Integrated UC workflow

Use Pro when integrations and richer UC features matter enough to pay more.

Pro.

Contact center expansion

Evaluate GoContact separately if agents, queues, and contact-center features are part of the project.

Cloud Contact Center pricing.

Pricing

Plan Price Best for / notes
Metered $10/user/month Entry b-hive UC seat.
Standard $18/user/month Broader hosted phone system fit.
Pro $23/user/month Adds integrations and higher-tier UC needs.
Cloud Contact Center / GoContact From $75/month; Professional agent seat $75/agent/month Separate contact-center pricing; Enterprise custom.
Trial No public free trial found Official product/pricing page did not expose a Cloud PBX trial.

Source: Official pricing page.

Broadvoice publishes self-serve UC tiers and separate contact-center pricing, but no public Cloud PBX free trial was verified. Before signing, confirm user counts, calling usage, device costs, porting, contact-center seats, renewal terms, and any Pro-only integrations in writing.

Prices checked 2026-06-16 against official product sources.

Integrations

Broadvoice's Cloud PBX materials focus on core phone administration, extensions, routing, auto attendants, transfers, queues, voicemail, desk phones, softphones, and mobile apps. Pro includes integrations, and site navigation references MS Dynamics with Salesforce/Zoho marked as coming soon, but a large public app catalog was not verified.

Getting Started: What Implementation Actually Takes

Before signing, inventory every line, extension, call queue, auto attendant, voicemail box, desk phone, softphone, mobile user, and location. Pilot call quality on office and remote networks, test number porting steps, voicemail, routing, failover, and device compatibility. If integrations matter, ask Broadvoice to show the exact Pro integration workflow instead of relying on the pricing label.

What Users Say

GetApp 4.4/5 · 30 reviews

What works well

  • Users praise Broadvoice for ease of use, interoffice calling, call forwarding, mobile access, and practical VoIP/call-routing features.
  • Positive feedback is clearest for SMB phone replacement rather than complex enterprise workflow automation.

What gets frustrating

  • Complaints mention price increases or renegotiation, hardware/audio-peripheral dissatisfaction, and weaker signals around chat, IVR, or access-control depth.
  • Teams should test devices, call quality, routing, and admin controls before porting numbers.
MAQTOOB take: Broadvoice is a straightforward cloud PBX choice for SMB voice needs. It is less compelling if the buyer wants a very large integration marketplace or advanced contact center in the same evaluation.

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Frequently Asked Questions

How much does Broadvoice Cloud PBX cost?

Broadvoice publishes b-hive UC plans at $10, $18, and $23 per user/month.

Does Broadvoice offer a free trial?

Broadvoice does not publish a self-serve Cloud PBX free trial on the official product or pricing page.

Which Broadvoice plan includes integrations?

Official pricing positions integrations in the Pro plan.

Who should buy Broadvoice Cloud PBX?

SMBs that need hosted phone service, routing, extensions, voicemail, and mobile/softphone access should evaluate it.

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