- Service Order Workflow: Create, track, and manage repair orders from intake to completion.
- Estimates & Invoicing: Send digital estimates, receive approvals, and generate invoices quickly.
- Inventory Management: Track parts across locations with automated ordering and markup rules.
- Integrated Payments: Accept credit card and ACH payments with fast reconciliation.
- MOTOR Integration: Access labor guides, wiring diagrams, and parts cross-references.
- 2-Way Texting: Communicate with customers and technicians directly inside the platform.
- Reporting & Analytics: Gain visibility into profitability, technician performance, and shop health.
Fullbay
All-in-one heavy-duty truck and trailer repair shop management platform
Updated May 11, 2026
Fullbay Overview
Fullbay is a cloud-based repair shop management software built specifically for heavy-duty truck, trailer, and equipment repair operations. It helps diesel repair shops streamline service orders, estimates, inventory, billing, and customer communication.
Designed with technicians in mind, Fullbay improves shop efficiency, financial visibility, and collaboration across owners, managers, and technicians.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Basic | $188/mo (Billed Monthly) | Service orders & estimates, Inventory management, Reporting dashboard |
| Additional User | $89/mo per user (Billed Monthly) | Extra technician or staff access, Role-based permissions, Multi-user collaboration |
Price details: https://www.fullbay.com/pricing/
Pros
Competitor |
Pros |
|---|---|
| Shopmonkey | Fullbay offers deeper heavy-duty and diesel-specific workflows, whereas Shopmonkey focuses more on light-duty shops. Fullbay’s technician-centric design, MOTOR integration, and fleet maintenance capabilities make it more practical for complex truck and trailer repair environments despite a slightly higher learning curve. |
| Tekmetric | Compared to Tekmetric, Fullbay better supports multi-location inventory, core tracking, and heavy equipment repairs. Tekmetric is simpler for auto shops, but Fullbay excels in diesel repair complexity, reporting depth, and long-term operational scalability. |
| R.O. Writer | Fullbay is fully cloud-based and easier to deploy than R.O. Writer, which often requires local setup. Fullbay provides a more modern interface, smoother updates, and stronger mobile usability for technicians working in bays or in the field. |
| Fleetio | While Fleetio is strong in fleet maintenance tracking, Fullbay delivers superior repair shop workflows, invoicing, and customer communication. Fullbay is better suited for revenue-driven repair shops rather than internal fleet-only maintenance teams. |
| Mitchell 1 | Fullbay surpasses Mitchell 1 in heavy-duty specialization and ease of use for diesel technicians. Its integrated payments, text messaging, and real-time reporting provide a more unified system compared to Mitchell 1’s modular approach. |
Cons
Competitor |
Cons |
|---|---|
| Shopmonkey | Fullbay can feel more expensive and complex for smaller shops compared to Shopmonkey. Shops focused on light-duty repairs may find Fullbay’s heavy-duty features unnecessary and its setup more involved than simpler alternatives. |
| Tekmetric | Tekmetric offers a more intuitive onboarding experience for auto repair, while Fullbay requires time to configure for diesel workflows. Smaller teams may find Tekmetric faster to adopt with fewer configuration decisions. |
| R.O. Writer | Shops accustomed to legacy desktop systems like R.O. Writer may face a learning curve transitioning to Fullbay’s cloud-first model. Custom reporting may feel less flexible for users used to older, highly manual systems. |
| Fleetio | Fleetio offers broader asset lifecycle tracking for large fleets, while Fullbay is more shop-centric. Organizations focused on long-term fleet analytics rather than repair revenue may find Fullbay less aligned. |
| Mitchell 1 | Mitchell 1 provides extensive automotive databases that may exceed Fullbay’s coverage for light-duty vehicles. Shops servicing mixed auto and diesel fleets may need supplemental tools alongside Fullbay. |
Reviews
- Software Advice Review (Rating: 4.6/5): Fullbay earns praise for tracking all customer repairs and maintenance in one place, which helps shops stay organized. The system makes it easy to see which invoices have been paid and which remain outstanding, and users highlight how clearly it tracks service history.
- Capterra Review (Rating: 4.6/5): Several reviewers call it the “Best heavy duty repair shop software on the market” and say it keeps their shop organized and running smoothly. Ongoing improvements to the software stand out in feedback, though at least one reviewer shared a blunt “Not Impressed” experience.
- G2 Review (Rating: 4.8/5): Fullbay helped one mid-market team shift from paper to digital records, and they say maintenance and parts recording is now “a breeze.” Shops value having “everything in one place” and cite inventory management for easier parts verification, yet others criticize the very basic accounting functions, slow fixes and upgrades, limited invoice customization, and inventory controls that do not always work properly.
