- Payroll Automation : Calculate, deduct, and file payroll and tax obligations for employers automatically with compliance for federal, state, and local rules. This helps reduce errors and saves time.
- Mobile Access : Allow people to manage pay statements, time tracking, benefits, and more from mobile devices. This brings flexible access anytime and supports modern workflows.
- HR & Compliance Support : Provide live HR help, compliance alerts, employee handbooks, and form assistance, which give businesses confidence and guidance.
- Time & Attendance Management : Offer tools to track work hours, schedule shifts, forecast labor, and manage leave accurately. It helps control labor costs and maintain efficiency.
- Employee Self-Service (ESS) : Enable employees to view pay, submit time off requests, access benefits, and update personal information, which improves efficiency and satisfaction.
- Integrations & Open Platform : Connect ADP with popular business systems, ERPs, and marketplace apps that unifies workflows and reduces manual entry.
- Talent Tools : Support recruitment, onboarding, training, succession planning, and salary benchmarking, which strengthen hiring and employee development.
ADP
Payroll, HR management, compliance, and workforce administration
Updated July 27, 2026
ADP Overview
ADP is a well-known provider of payroll and human resources solutions that helps businesses of all sizes manage their workforce more effectively. It offers services such as payroll processing, benefits administration, time tracking, and compliance support, which reduce the burden of administrative tasks.
With its user-friendly technology and expertise, ADP enables organizations to streamline HR processes and focus on growing their business with confidence
Key Features
Pricing
| Plan | Price | Billing and scope |
|---|---|---|
| Essential Payroll | Contact sales | RUN Powered by ADP payroll package. |
| Enhanced Payroll | Contact sales | Adds enhanced payroll tools and services. |
| Complete Payroll & HR Plus | Contact sales | Adds HR support and tools. |
| HR Pro Payroll & HR | Contact sales | Top payroll and HR package. |
ADP advertises a promotional offer subject to terms; public package prices and a standard free-trial length are not published.
Pricing source: ADP pricing
Pros
| Competitor | Pros of ADP |
|---|---|
| Gusto | Gusto is built for United States payroll: its Simple plan covers single state payroll only, and multi state processing only arrives with its midtier Plus plan. ADP includes multi jurisdiction payroll in every RUN package, Essential included, and provides payroll and HCM services in more than 140 countries. |
| Paychex | Both companies quote prices individually, but ADP’s small business lineup is more granular: RUN comes in four packages, and the Enhanced tier already bundles ZipRecruiter job posting, State Unemployment Insurance management, and a garnishment payment service. 24/7 phone and chat support with payroll professionals is included in every RUN package. |
| Rippling | Rippling publishes no prices and sells a broad platform where payroll sits alongside IT and finance modules. ADP has processed payroll for decades at enormous scale and shapes its products by company size, with RUN for 1 to 49 employees and Workforce Now for midsized companies, so buyers get a package sized for them rather than a modular bundle. |
| UKG | UKG splits its lineup into UKG Ready for small and midsized teams and UKG Pro for enterprises, both sold by quote with no package ladder published. ADP’s RUN packages spell out exactly which payroll and HR features come at each of four levels, from Essential payroll up to HR Pro with enhanced HR support and employee perks. |
| Dayforce | Dayforce sells one enterprise HCM application and lists no small business packages. ADP serves a five person shop and a five thousand person company with different products, RUN for small businesses and Workforce Now with Select, Plus, and Premium packages for midsized firms, so smaller employers are not buying enterprise scope they will not use. |
Cons
| Competitor | Cons of ADP |
|---|---|
| Gusto | Gusto publishes every price: Simple runs $49 per month plus $6 per person, Plus $80 plus $12, and Premium $180 plus $22, all with unlimited payroll runs. ADP publishes no dollar figures at all, so every RUN and Workforce Now package requires a quote call, which makes comparison shopping harder for a small team. |
| Paychex | Paychex Flex keeps the decision simple with three tiers, Select, Pro, and Enterprise, in a single product line, and offers an optional assigned payroll specialist from the Pro tier. ADP spreads its offer across two product lines and seven packages, and features like check signing only arrive at the second RUN tier. |
| Rippling | Rippling manages HR, payroll, and IT in one system: it can store, ship, and remotely manage employee devices, reimburse people in more than 100 countries, and hire abroad without setting up local entities. That device and app management scope sits outside what ADP’s payroll and HR packages cover. |
| UKG | UKG pairs its HCM suites with deep workforce management: UKG Pro Workforce Management and the Bryte AI assistant handle scheduling, time, and workforce intelligence across both UKG Ready and UKG Pro. At ADP, automated time tracking only comes built in with the Workforce Now Premium package and is a paid add-on elsewhere. |
| Dayforce | Dayforce runs HR, pay, time, talent, planning, and analytics as a single application with one record per employee. ADP customers who outgrow RUN move to a different product, Workforce Now, and that product switch is a migration Dayforce’s single platform avoids. |
Reviews
- Trustpilot Review (Rating: 1.4/5): One business owner called the implementation a “disaster,” said the system still does not work correctly, and described constant escalations with no resolution, including a simple issue lingering since 2024. Another reviewer said ADP messed up a W-2 for their single employee and kept requesting documents already submitted, while others labeled the app the “worst” they had ever used and customer service an “absolute joke.”
- Gartner Review (Rating: 4.2/5): A featured 5.0 review highlights “ADP Workforce Manager” for streamlining operations through centralized HR and payroll management, while a 3.0 review of “ADP Time & Attendance” notes it offers simplicity but lacks unified functionality. The overall 4.2/5 score across 426 ratings and strong marks in Product Capabilities (4.4) and Service & Support (4.2) reflect generally positive sentiment.
- bbb.org Review: One small business reported that ADP sold them on a new processing platform with features that “had not yet been built,” failed to transfer year-end data to the legacy system, and issued incorrect W-2s that remained unresolved for weeks. Another reviewer said the salesperson seemed annoyed by questions, records disappeared after termination despite promises of year-long access, W-2s were not sent, and reaching a real person proved extremely difficult.
- Reddit r/humanresources: One HR professional vented that ADP ignored calls, changed a pay schedule without permission, failed to file tax filings, offered “terrible reporting capabilities,” and took forever to grant proper system access. Another commenter called the interface a “nightmare to navigate” and said configuration issues persisted for years, though a different user argued it works fine with a good account rep and solid understanding of benefits and taxes.
- G2 Review (Rating: 4/5): A small-business manager praised ADP Payroll Services for its user-friendly site and responsive customer service that helps manage payroll expenses and maintain “real records” tied to business goals. Another mid-market reviewer cited reliable payroll, mobile access, and automation and compliance tools that lower administrative effort, though they noted occasional navigation issues and payroll accuracy or correction delays.
